• Perform preventive maintenance, perform diagnostics and make repairs on equipment in the safest, most effective way possible to avoid downtime • Work on a variety of makes, models & equipment in challenging remote locations • Develop new skills for a career track in service or operation management • Collaborate with an incredible team of people in a safety-focused environment

• As a Field Engineer, you work at the cutting edge of Sourcegraph's technology and of the AI coding industry. You will collaborate with some of the largest and most technologically complex businesses in the world to help them navigate the rapidly evolving landscape of software development, integrate Sourcegraph's software deeply into their SDLC, and improve the workflows of thousands of software developers. You will work closely with your Field Engineering teams to become deep technical experts in the product and industry, finding new and advanced ways to integrate Sourcegraph within our customers' businesses to maximize impact. • Within one month, you will… • Start building a trusting relationship with your peers on the Field Engineering, Software Engineering, and various account teams. • Learn about our product, our value proposition, our customers, our teams, and our processes. • Dive deeply into our customer use cases and advanced implementations of Sourcegraph’s technology to support those use cases. • Join customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs. • Within three months, you will… • Work directly with Sales and CSM counterparts to lead our customers to success: troubleshooting challenging issues, understanding custom use cases and designing solutions to fulfill them, and developing strong relationships with customer power users. • Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices. • Help optimize internal customer success metrics by partnering with technical admins and users. • Within six months and beyond, you will… • Collaborate closely with Product and Engineering on what you observe and learn from customers to drive product improvements. • Work closely with Sales and CSM to improve the overall customer experience. • Create content in collaboration with Marketing based on your customer experience and findings. • Iterate on existing processes, templates, and tools to better service our customers. • Within one year, you will… • Become a heavily trusted advisor and expert on Sourcegraph’s products and, more importantly, how our customers use them. You will be heavily relied upon both internally and externally. • Consistently design and implement efficient solutions to the most advanced problems and use cases our customers face using Sourcegraph’s products

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting. • Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Build and maintain positive customer relationships to enhance satisfaction. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Proactively detect potential equipment failures and recommend corrective actions. • Identify and suggest product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents promptly.

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Support the certification process of Associate Field Service Technicians and Field Service Technicians. • Coach technicians and supervise complex site activities. • Act as trainers when needed, for team members and customers. • Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. • Proactively identify potential equipment failures and recommend corrective actions. • Contribute to customer satisfaction by building and maintaining positive relationships. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Identify opportunities for product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents.