Role Description We are currently recruiting experienced Debt Collections Agents to join a high-performance remote team. Qualifications - Minimum 2 years’ collections or outbound call Centre experience - Proven track record of meeting targets - Current collections or sales experience preferred - Strong communication and negotiation skills - Comfortable working remotely and attending virtual training Requirements - Candidates must ensure they are comfortable with the salary structure before applying. - After the initial 3-month salary protection period, the role moves to a CPP commission-only structure with no guaranteed basic salary thereafter. - All candidates will be subject to credit & criminal checks as well as matric verification. These checks are non-negotiable. Benefits - Fully remote position - 30 days paid online training – R7,500 stipend - 3-month salary protection (up to R12,000 per month) - CPP commission structure from Month 4 with earning potential up to R35,000+ - Uncapped commission potential in December - Laptop, headset, and equipment supplied - Ongoing coaching and support provided

Role Description Reporting to the Hospital Collections Supervisor, the AR Team Lead supports the Accounts Receivable team by performing advanced insurance collections activities while providing peer-to-peer guidance and training to new hires. This role combines Level II and Level III AR responsibilities, including: - Resolution of complex and high-dollar claims - Contract review - Denial management - Escalation support The AR Team Lead serves as a subject matter resource for the team, assisting with onboarding, workflow prioritization, and best practices to ensure timely claim resolution and accurate reimbursement across all payer types. Qualifications - Experience in accounts receivable and insurance collections - Strong understanding of payer policies and AR workflows - Ability to mentor and train new hires - Excellent communication and problem-solving skills Requirements - Perform timely follow-up and resolution on outstanding A/R including unpaid, underpaid, or denied claims for all payer types including commercial, Medicare, Medicaid, and self-pay to maximize reimbursement. - Serve as a resource for functional training of new hires, offering ongoing guidance on daily responsibilities, workflow execution, and process clarification. - Partner with the Process Documentation Team to ensure documentation updates are approved and updated in a timely manner. - Partner with QA Team to ensure quality and productivity metrics are reported and consistently met. - Responsible for maintaining training materials and assisting with training content development based on QA results and team member education opportunities. - Manage and prioritize daily work queues with a focus on high-dollar and complex claim balances. - Investigate claim denials and underpayments, initiate appeals, and escalate issues when appropriate. - Review payer contracts, fee schedules, and explanation of benefits (EOBs) to ensure claims have been processed accurately. - Prepare and submit medical necessity appeals and supporting documentation when applicable. - Review medical records and clinical documentation to determine medical necessity and support appeal submissions. - Identify payer trends or reimbursement issues and communicate findings to leadership. - Facilitate communication with insurance carriers, patients, and internal departments including billing, coding, and payment posting to resolve outstanding balances. - Recommend account adjustments or refunds when overpayments or discrepancies are identified. - Provide peer-to-peer onboarding support and mentorship for new AR collectors. - Assist new hires in learning workflows, payer follow-up processes, and system navigation. - Share best practices for denial resolution, appeal preparation, and claim follow-up. - Serve as a subject matter resource for team members regarding payer policies, AR workflows, and claim resolution strategies. - Assist leadership in addressing complex claim issues and identifying workflow improvement opportunities. Company Description

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues • Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis • Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations • Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments • Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately • Maintain accurate documentation of customer interactions, payment commitments, and account status updates • Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed • Assist with month-end activities and reporting related to collections and accounts receivable • Provide professional and customer-focused communication while driving timely payment resolution • Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

• Service a portfolio of small and medium sized business (SMB) customer accounts using a variety of contact methods to collect include calling, text messages, and emails. • Negotiate with customers to establish payment plans that are sustainable and meet Forward business objectives. • Achieve monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets. • Professionally leverage and speak to legal collections processes to drive customer engagement and resolution. • Regularly document the status of account(s) and next steps in Salesforce CRM.