• Service a portfolio of small and medium sized business (SMB) customer accounts using a variety of contact methods to collect include calling, text messages, and emails. • Negotiate with customers to establish payment plans that are sustainable and meet Forward business objectives. • Achieve monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets. • Professionally leverage and speak to legal collections processes to drive customer engagement and resolution. • Regularly document the status of account(s) and next steps in Salesforce CRM.

• Lead the design, deployment, optimization, and governance of predictive decisioning strategies supporting outbound collections operations • Develop, validate, deploy, and optimize predictive models supporting collections segmentation, prioritization, and treatment strategies • Operationalize machine learning and statistical models directly within collections and decisioning platforms • Monitor production model performance and recalibrate strategies based on drift, operational outcomes, regulatory changes, and portfolio behavior • Design and manage customer segmentation strategies aligned to delinquency stage, risk tiers, roll rates, payment behavior, and customer engagement patterns • Define and govern outbound contact policies, including channel prioritization, cadence strategies, suppression logic, quiet hours, and contact frequency limits • Lead A/B and multivariate testing initiatives across messaging, channel mix, pacing, cadence, and strategy execution • Develop and maintain executive-level reporting and dashboards measuring RPC, PTP, liquidation rates, cures, roll rates, recovery performance, and operational KPIs • Maintain model governance documentation, change management controls, validation standards, audit readiness, and regulatory compliance support • Collaborate cross-functionally with Compliance, Legal, Technology, Data Engineering, and Operations teams to ensure decision strategies remain compliant, scalable, and operationally effective

Title: Revenue Cycle Specialist Location: Job Description: About Our Company: At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. A 2025 Great Place to Work® In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S. Location: Onsite or Hybrid in Houma, LA Summary Description: Reporting to the Office Manager, the Revenue Cycle Specialist will be responsible for processing, reviewing, and filing insurance to the resolution of the claim payment. You will also assist patients with billing questions and the collection of patient balances. Many of ACS Clients' accounts require team effort while other accounts may require independent workers to complete all aspects of the billing process. You may be responsible for multiple accounts with functions varying with each account. Assignment of accounts may fluctuate as ACS Client base changes. Job Responsibilities:  - Performs various functions in the processing of insurance billing and collections, including Medicaid/Medicare claims according to the established policies and procedures - Collects and enters patient's insurance information into ACS Compumed System - Reviews, verifies, and submits insurance claims - Processes correspondence from Third Party Payors and responds to patient requests - Follows up with insurance companies and ensures claims are paid in a timely manner - Resubmits insurance claims that have received no response - Answers telephones and provides/obtains information to resolve billing and collection issues - Maintains supporting billing information for future reference or audit purposes Skills and Education:    - High School Diploma or equivalent - Minimum of 1 year of insurance AR and post-claim follow-up experience - Physician claim billing experience preferred - Knowledge of medical terminology - Knowledge of insurance industry - Skilled in using computer programs and applications Company Benefits and Perks: Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. - Access to a 401(k) Retirement Savings Plan. - Comprehensive Medical, Dental, and Vision Coverage. - Paid Time Off. - Paid Holidays. - Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services. If you are a dedicated and experienced Revenue Cycle Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues • Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis • Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations • Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments • Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately • Maintain accurate documentation of customer interactions, payment commitments, and account status updates • Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed • Assist with month-end activities and reporting related to collections and accounts receivable • Provide professional and customer-focused communication while driving timely payment resolution • Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately