PACS

• Support and educate facility’s marketing and public relations programs and services. • Develop, organize, implement, evaluate, and direct the facility’s public relations and marketing programs and activities. • Maintain and increase the facility’s census by providing the community with information about the facility’s programs, services, and practices. • Develop and maintain written policies and procedures that govern the release of information concerning the residents, employees, and/or the facility in accordance with current Privacy Rules and Regulations. • Assist the Administrator and department directors in the development and use of marketing and public relations policies and procedures. • Establish a rapport in and between departments so that each staff member can realize the importance of their role in our marketing and public relations programs.

• Supports regional operations for several skilled nursing facilities and assisted living facilities. • Responsible for assisting facilities in their overall budgeting and financial performance. • Recruits, evaluates and mentors new facility administrators and administrators in training (AIT’s). • Assists with facility marketing efforts by developing and maintaining community relationships. • Responsible for supporting contract negotiations that impact the region as a whole. • Actively participates in supporting the acquisition process for new facilities within your designated region. • Visit your facilities regularly and help facilities ensure their employees are treated as their most valued asset. • Schedule and conduct monthly operations meetings with the facilities you support. • Develop relationships with your PACS support team (HR/Therapy/Clinical/Finance, etc.) to assist the facilities and region in meeting/exceeding their respective goals. • Responsible for generally keeping abreast of HR issues and risk management situations region wide.

• Accurate and timely submission of claims for Skilled Nursing Facilities (SNF) to all payers including Medicare, Medicaid, HMO, and Managed Care Insurances. • Payment posting and ensuring accurate and timely payment from all payers. • Adherence to all relevant regulations, policies, and billing guidelines. • Following up on outstanding claims and resolving any billing discrepancies. • Adjustment and write off posting as necessary. • AR Metric reporting. • Trending reporting. • Meeting all performance goals. • Providing assistance to other staff for training purposes and claim resolution. • Other duties as required and assigned.

Role Description The Regional Health and Wellness Director is a Registered Nurse (RN) who provides clinical oversight, guidance, and support to the Health and Wellness Directors and teams within assigned senior living communities. This role ensures the delivery of high-quality resident care, promotes clinical excellence, and ensures compliance with all applicable regulations and company standards. The Regional Health and Wellness Director plays a key role in maintaining resident health and wellness, managing clinical operations, and supporting community leadership. Qualifications - Registered Nurse (RN) with a current, valid license in the state[s] of practice. - 5 to 10 years of experience in senior living, assisted living, or long-term care, with progressive clinical leadership experience. - Thorough knowledge of federal, state, and local regulations related to senior living and resident care. - Demonstrated expertise in clinical assessment, care planning, and medication management. - Strong leadership, management, and supervisory skills. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work independently, prioritize responsibilities, and manage multiple priorities. - Proficiency in electronic health records (EHR) systems and other relevant technology. - Willingness to travel within the assigned region on a regular basis. Requirements - This position may be responsible for supporting and managing several levels of employees either directly or indirectly. Benefits - Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy. - PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge. - Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively. - Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings. - Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Role Description Reporting directly to the Assistant Director of Reimbursement, the Reimbursement Manager is a pivotal role combining advanced technical expertise with team leadership. This position is responsible for executing senior-level reimbursement analysis while actively managing a small team. You will coordinate workloads to ensure the flawless and timely delivery of cost reports and audit materials across our multi-state post-acute platform. Additionally, you will act as a strategic partner to our operational leaders, providing ad hoc reporting and critical data models necessary to project and support reimbursement rates. - Direct, mentor, and manage a small team of reimbursement professionals. - Allocate and monitor daily workloads to ensure team goals, cost report deadlines, and audit timelines are met seamlessly. - Execute senior-level preparation, review, and final submission of annual Medicare and Medicaid cost reports, ensuring complete regulatory compliance across multiple states. - Partner with regional and facility operational leaders to provide ad hoc reporting, data analysis, and financial forecasting to project, justify, and support reimbursement rates. - Coordinate the collection and delivery of audit materials for external audits conducted by Medicare Administrative Contractors (MACs) and state Medicaid agencies. - Leverage a high-level understanding of corporate accounting functions to perform complex revenue recognition analysis, review contractual allowances, and reconcile reimbursement data with general ledger activity. Qualifications - 7+ years of dedicated healthcare cost reporting experience, with deep expertise in Skilled Nursing Facility (SNF) or post-acute care regulations. - Bachelor’s degree preferred (preferably in Accounting, Finance, Healthcare Administration, or a related field). - High-level knowledge of corporate accounting functions and financial modeling. - Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data manipulation) and specialized cost reporting software. - Proven ability or strong aptitude for managing direct reports, balancing a team’s workload, and driving collaborative results. - Superb analytical capabilities with a sharp eye for identifying trends, anomalies, and optimization opportunities within complex datasets. Requirements - Primarily sedentary role with extended periods of computer work and intensive data analysis. - Occasional standing, walking, and light lifting (up to 10-20 lbs). - Regular use of hands for typing, 10-key numeric entry, and standard office equipment. - Acute visual depth perception required to read, review, and audit extensive spreadsheets and detailed government compliance documents. - Clear verbal and written communication required. Benefits - Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy. - PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge. - Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively. - Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings. - Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Role Description Ensure accuracy and efficiency throughout the region to accounts receivable processes. - Meet in person and virtual with AR teams regularly and as needed to address questions and issues that arise in these areas. - Ensuring statements are accurately and timely generated based on industry standards. - Manage performance outcomes by planning, monitoring, evaluating, and improving accounts receivable. - Oversee the collection process to help reduce receivables by improving the timeliness of payments. - Maintain comprehensive working knowledge of payer contracts and ensure that payers are billed according to contract provisions. - Supervise the use of billing systems and maintain a comprehensive working knowledge of the system including upgrades and enhancements. - Protect the confidentiality of patients and organization information through effective controls and direct supervision of billing operations. - Assist local leaders in recruiting, selecting, orienting, and managing billing team members. - Monitor compliance of resident trust accounts. - Keep management informed by reviewing and analyzing accounts receivable reports; summarizing information and identifying trends. - Demonstrate autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities. - Teach, train, and work with Office Managers to help achieve goals. - Ability to travel as needed. Qualifications - 2-year degree in business field preferred. - 3+ years of experience in ALF and/or IL billing. - 1+ year experience with PointClickCare (facility and management). - Strong written and interpersonal skills. - Knowledge of corporate communication, business management, governmental and private insurances. - Professional demeanor and ability to manage and train teams. - Detail-oriented, dependable, and have a strong work ethic. Requirements - Ability to understand technical procedures. - Ability to read and comprehend policy and procedure manuals. - Ability to effectively present information and respond to questions from leadership and employees. - Typing speed of 50wpm or more; able to navigate the internet. - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. - Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Physical abilities: prolonged time at a computer, standing and walking, sitting, reaching with hands and arms, travel by car and airplane, talking and hearing frequently. - Perception in vision: ability to adjust focus, close, distance, color, peripheral, and depth vision. - The noise level in the work environment is usually low to moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk, read, or hear. May be necessary to assist in the evacuation of residents during emergency situations. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Additional Information Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

• Develop, implement, educate and monitor clinical programs • Advise and support facilities in compliance with State and Federal regulations • Assist during disease outbreaks and prepare plan of corrections • Conduct training and oversee Regional DON meetings • Monitor facilities compliance with nursing standards and metrics

• Oversee facility assessments per guidelines • Provide oversight on facilities' weekly PDPM meetings • Track and monitor effective utilization of PDPM tools • Create clinical reporting systems • Hold monthly workshops on PDPM and CMS-related regulations • Track QM and QASP performance • Assist in reviewing MDS/PDPM claims • Provide training to new MDS Coordinators • Develop performance evaluation systems for MDS Nurses • Ensure timely completion of MDS Assessments • Coordinate interdisciplinary participation in MDS for new admissions

Manage and oversee nursing facility operations, ensuring quality care and compliance with regulations. Develop and implement facility programs, policies, and budgets. Resolve HR issues and maintain community relationships.

• Provide support and training to MDS Coordinators to ensure proper assessment and treatment of residents in nursing homes. • Conduct monthly Regional MDS meetings for training and CMI development. • Assist facilities with their clinical, MDS, dietary, social services, and regulatory policies and related education. • Monitor and assist with RAC audits received from Insurance, State, or CMS. • Develop regional tracking and trending reports for clinical metrics regarding CMS 5-star rating. • Assist facilities in improving 5-star rating in all categories. • Provide oversight and direction to the MDS department. • Conduct visits to facilities to assess and train clinical staff. • Create action plans as needed to facilitate growth and development. • Attend regional meetings and provide clinical insight as requested by the RVP. • Assist facilities in their clinical risk management efforts. • Assist facility defense attorneys as needed with lawsuits, depositions, reports, and document production.