• Lead the design, deployment, optimization, and governance of predictive decisioning strategies supporting outbound collections operations • Develop, validate, deploy, and optimize predictive models supporting collections segmentation, prioritization, and treatment strategies • Operationalize machine learning and statistical models directly within collections and decisioning platforms • Monitor production model performance and recalibrate strategies based on drift, operational outcomes, regulatory changes, and portfolio behavior • Design and manage customer segmentation strategies aligned to delinquency stage, risk tiers, roll rates, payment behavior, and customer engagement patterns • Define and govern outbound contact policies, including channel prioritization, cadence strategies, suppression logic, quiet hours, and contact frequency limits • Lead A/B and multivariate testing initiatives across messaging, channel mix, pacing, cadence, and strategy execution • Develop and maintain executive-level reporting and dashboards measuring RPC, PTP, liquidation rates, cures, roll rates, recovery performance, and operational KPIs • Maintain model governance documentation, change management controls, validation standards, audit readiness, and regulatory compliance support • Collaborate cross-functionally with Compliance, Legal, Technology, Data Engineering, and Operations teams to ensure decision strategies remain compliant, scalable, and operationally effective

Title: Revenue Cycle Specialist Location: Job Description: About Our Company: At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. A 2025 Great Place to Work® In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S. Location: Onsite or Hybrid in Houma, LA Summary Description: Reporting to the Office Manager, the Revenue Cycle Specialist will be responsible for processing, reviewing, and filing insurance to the resolution of the claim payment. You will also assist patients with billing questions and the collection of patient balances. Many of ACS Clients' accounts require team effort while other accounts may require independent workers to complete all aspects of the billing process. You may be responsible for multiple accounts with functions varying with each account. Assignment of accounts may fluctuate as ACS Client base changes. Job Responsibilities:  - Performs various functions in the processing of insurance billing and collections, including Medicaid/Medicare claims according to the established policies and procedures - Collects and enters patient's insurance information into ACS Compumed System - Reviews, verifies, and submits insurance claims - Processes correspondence from Third Party Payors and responds to patient requests - Follows up with insurance companies and ensures claims are paid in a timely manner - Resubmits insurance claims that have received no response - Answers telephones and provides/obtains information to resolve billing and collection issues - Maintains supporting billing information for future reference or audit purposes Skills and Education:    - High School Diploma or equivalent - Minimum of 1 year of insurance AR and post-claim follow-up experience - Physician claim billing experience preferred - Knowledge of medical terminology - Knowledge of insurance industry - Skilled in using computer programs and applications Company Benefits and Perks: Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. - Access to a 401(k) Retirement Savings Plan. - Comprehensive Medical, Dental, and Vision Coverage. - Paid Time Off. - Paid Holidays. - Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services. If you are a dedicated and experienced Revenue Cycle Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues • Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis • Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations • Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments • Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately • Maintain accurate documentation of customer interactions, payment commitments, and account status updates • Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed • Assist with month-end activities and reporting related to collections and accounts receivable • Provide professional and customer-focused communication while driving timely payment resolution • Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As Senior Manager, Collections, you will lead Motive’s global collections strategy overseeing an operation of ~70 collectors, primarily based in Pakistan. This is a high-impact leadership role at the intersection of cash flow, customer experience, and operational scale. You will shape how Motive collects from our high-volume accounts utilizing AI and automation, while also ensuring our most strategic Enterprise and Strategic accounts are managed with a sophisticated balance of diplomacy and financial rigor. Reporting to the Director of Finance Operations, you will partner closely with Revenue Accounting, Billing, Order Management, and Account teams to design new SOPs, minimize DSO, and protect our cashflow . The ideal candidate brings strong people leadership, sound operational judgment, and the ability to use data to drive clear business outcomes. *Strong preference for candidate to be located within the San Francisco Bay area.* What You'll Do: - Lead the overall collections strategy for Motive across a global team of roughly 70 collectors, primarily based in Pakistan, and build a high-performing organization with strong accountability, operating rhythms, and leadership development. - Own the strategy and roadmap for collections automation and dunning workflows, including AI-enabled capabilities, with a focus on high-volume credit card-based portfolios where low-touch, scalable recovery is essential. - Serve as a senior collections leader for Enterprise and Strategic accounts, balancing strong customer partnership with a disciplined approach to Motive’s contractual obligations and long-term account health. - Lead collections strategy across international markets, including Mexico, Canada, and the UK/EU, ensuring local nuances are reflected in execution while maintaining consistency in performance and controls. - Maintain clear visibility into account health, invoice status, portfolio performance, and collections forecasts, and turn those insights into actions and updates for leadership. - Partner with Revenue Accounting on close processes related to bad debt reviews, reserves, write-offs, cash payments, and cash application, while driving strategies that improve cash collections, reduce DSO, and mitigate bad debt risk. - Use data to identify trends, risks, and opportunities, and lead improvements across systems, workflows, reporting, controls, and cross-functional execution. What We're Looking For: - 10+ years of experience in Collections, Accounts Receivable, or Finance Operations, including 7+ years of people management experience leading large teams and developing managers. - Proven success leading offshore or distributed teams and building strong performance cultures across time zones. - Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models. - Experience using automation and AI to improve workflow design, prioritization, and collections outcomes. - Strong understanding of accounting close processes, particularly bad debt reviews, reserve considerations, and write-offs. - Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application. - Experience with international collections across markets such as Mexico, Canada, and the UK/EU. - Strong analytical skills, sound business judgment, and the ability to use data to drive decisions and outcomes. - Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams. - Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment. - Deep experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus. - Bachelor’s degree in Finance, Accounting, Business, or a related field. - Position will require 1 day a week in the office (Thursday), if located within the San Francisco Bay Area. Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits. The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are: San Francisco, California $154,000—$211,000 USD U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C. $134,000—$184,000 USD Other locations in the United States $134,000—$184,000 USD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.