About AssembledGreat customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. Something interesting is happening. Right when everyone thought customer support jobs were being automated away, they’re starting to come back. Businesses are starting to realize that the future is a combination of humans and AI working in harmony: AI handling technical questions and responses while humans cultivate relationships and create empathy. Assembled is building the future of customer support operations in the AI-era. Our job is to make sure AI handles what it's best at, and to set up human support teams to capitalize on the things only people can do. We're opening an Engineering Manager role on our Forecasting and Scheduling team: a key team pushing this hybrid world forward. Forecasting and Scheduling is a fullstack product team that builds the algorithms and user experiences that help support orgs get the right people working at the right times. You'll have wide autonomy to set technical direction and make product decisions, partnering closely with PM, design, ML engineers, and our GTM team to figure out what to build. You’ll also work directly with customers to make sure it actually changes how they run their support orgs. Why it's exciting - A chance to reimagine Workforce Management for the AI era. AI agents and humans now share the same workforce. How do we set humans up to do the most human parts of the job? This team gets to define the answer. - Math meets craft. Forecasting and Scheduling spans deep technical work (NP-hard constraint problems, forecasting models, etc.) and the product surfaces customers touch every day. It's an unusually creative and high-leverage combination. It’s a team with a mix of operations research and software engineering backgrounds. - At the core of Assembled. Forecasting and Scheduling powers one of the most impactful parts of our product. The team's output directly shapes how tens of thousands of agents get staffed and how hundreds of millions of dollars in support spend get allocated. - Technical leadership and people leadership. The role spans a combination of hard technical problems (how do we make schedule generation 10x faster?) and the human side of running a sizable team in flow. What we’re looking for: - T-shaped leader. You usually working at a very broad level and understanding the high level picture of the team and how the team fits into company level goals, but can dive extremely deep at any given time when necessary. - A great team builder: You can internally to make the team feel excited about the future as well as being able to recruit high quality engineers to join. You should be able to pitch the vision of the team effectively and get people to buy into that vision. - Holds the bar high. You hold both yourself and the team accountable: ensuring we are delivering value to our customers quickly and effectively. - Champions technical investment. You are the one beating the drum for paying down debt, modernizing infrastructure, and raising the engineering bar. You also know when taking on debt is the right call to move fast, and can credibly tell those moments apart. - Strong product instincts. You know what to build, not just how to build it. You can wear the PM hat in moments when the team needs it, and can push back on a roadmap when something doesn't feel right. - Thoughtful about AI as a force multiplier. You have a real point of view on where AI speeds the team up (codegen, prototyping, research synthesis, etc.) and where it just creates more cleanup later. You can deploy it in ways that compound, without opening the slop cannon. - Nice to have: Background in operations research or an adjacent quantitative field. Optimization, queueing theory, simulation, applied math, or ML with a heavy optimization bent. You'll be making technical calls on territory where this background would be helpful. Our U.S. benefits - Generous medical, dental, and vision benefits - Paid company holidays, sick time, and unlimited time off - Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting - Paid parental leave - Catered lunches and fully stocked kitchen - 401(k) plan enrollment The estimated base salary range for this role is $230,000 - $270,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Role Description The Solutions Engineering Manager for EMEA is responsible for leading and executing pre-sales technical strategy in partnership with the regional Sales organization. This role provides hands-on technical expertise, supports complex sales cycles, and ensures customers clearly understand the business value of the company’s solutions. The role reports to the Senior Director, Solutions Engineering and plays a critical role in regional revenue growth. Responsibilities - Partner with regional Sales leadership to support all pre-sales activities including discovery, solution design, and technical validation. - Act as the senior technical authority for complex and strategic sales opportunities within the region. - Deliver high-impact, value-based product demonstrations virtually and in person. - Translate customer business challenges into scalable technical solutions and architectures. - Provide deep expertise on integrations, workflows, security, and data considerations during the pre-contract phase. - Lead and contribute to RFP/RFI responses, ensuring technical accuracy and regional relevance. - Ensure demo environments reflect the latest product capabilities and regional use cases. - Collaborate with Product Management to provide regional market feedback and competitive insights. - Work closely with Marketing on regional webinars, events, and thought-leadership content. - Support and enable Sales teams through training on products, use cases, and technical differentiation. - Promote and follow standardized sales engineering processes while identifying opportunities for regional optimization. - Perform other duties as required to support regional growth objectives. Key Performance Indicators - Success and quality of technical engagement across regional sales opportunities. - Effectiveness of product demonstrations and technical presentations. - Contribution to closed-won revenue and RFP/RFI success. - Sales satisfaction and cross-functional collaboration. - Adoption of best practices and continuous improvement. Qualifications - Ideally a Bachelor’s degree or equivalent business or technical experience. - Experience in Solutions Engineering, Sales Engineering, Consulting, or a similar customer-facing role or experience in Hospitality Distribution, Marketing or Sales Operations. - Ability to engage with executive-level, business, and technical stakeholders. - Experience supporting complex SaaS or enterprise technology sales cycles. - Strong understanding of regional business practices and customer expectations within EMEA. Competencies - Technical and solution knowledge. - Executive-level communication and presentation skills. - Customer-centric and value-driven mindset. - Strong planning, prioritization, and organizational skills. - Analytical problem-solving and solution design. - Cross-cultural collaboration and adaptability. Position Type / Expected Hours of Work This is a full-time position. Working hours may vary to support customers across multiple EMEA time zones, with occasional evening work as required. Travel This position may require up to 20–40% travel across EMEA, including international and overnight travel. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Lead and guide engineering team members, fostering growth and collaboration across backend, frontend, and mobile disciplines. • Manage team dynamics and build a cohesive, high-performing team environment. • Contribute to software architecture and systems design decisions, with a focus on microservices-based systems. • Apply agile and lean delivery practices (e.g., Scrum, Kanban) using project management tools to optimize team performance. • Analyze metrics and leverage data-driven insights to continuously improve processes and outcomes. • Promote a DevOps mindset, implementing practices such as test-driven development (TDD), CI/CD, and observability to ensure quality and reliability. • Collaborate cross-functionally with Product and Design stakeholders to align technical solutions with business objectives.

• Collaborate with Product, Design, Data Science, UX Research, and Marketing to drive your team’s vision and roadmap • Make sound first-principle decisions around resourcing, and making the rationale clear to partners and team members • Partner with your org leader on strategic planning and to improve the Engineering organization and uphold our workplace philosophy • Helping drive product decisions with our goals in mind and holding a high bar for the quality of our features • Use your technical expertise to move fast, make tradeoffs, and ensure your team delivers with high quality