Role Description The Solutions Engineering Manager for EMEA is responsible for leading and executing pre-sales technical strategy in partnership with the regional Sales organization. This role provides hands-on technical expertise, supports complex sales cycles, and ensures customers clearly understand the business value of the company’s solutions. The role reports to the Senior Director, Solutions Engineering and plays a critical role in regional revenue growth. Responsibilities - Partner with regional Sales leadership to support all pre-sales activities including discovery, solution design, and technical validation. - Act as the senior technical authority for complex and strategic sales opportunities within the region. - Deliver high-impact, value-based product demonstrations virtually and in person. - Translate customer business challenges into scalable technical solutions and architectures. - Provide deep expertise on integrations, workflows, security, and data considerations during the pre-contract phase. - Lead and contribute to RFP/RFI responses, ensuring technical accuracy and regional relevance. - Ensure demo environments reflect the latest product capabilities and regional use cases. - Collaborate with Product Management to provide regional market feedback and competitive insights. - Work closely with Marketing on regional webinars, events, and thought-leadership content. - Support and enable Sales teams through training on products, use cases, and technical differentiation. - Promote and follow standardized sales engineering processes while identifying opportunities for regional optimization. - Perform other duties as required to support regional growth objectives. Key Performance Indicators - Success and quality of technical engagement across regional sales opportunities. - Effectiveness of product demonstrations and technical presentations. - Contribution to closed-won revenue and RFP/RFI success. - Sales satisfaction and cross-functional collaboration. - Adoption of best practices and continuous improvement. Qualifications - Ideally a Bachelor’s degree or equivalent business or technical experience. - Experience in Solutions Engineering, Sales Engineering, Consulting, or a similar customer-facing role or experience in Hospitality Distribution, Marketing or Sales Operations. - Ability to engage with executive-level, business, and technical stakeholders. - Experience supporting complex SaaS or enterprise technology sales cycles. - Strong understanding of regional business practices and customer expectations within EMEA. Competencies - Technical and solution knowledge. - Executive-level communication and presentation skills. - Customer-centric and value-driven mindset. - Strong planning, prioritization, and organizational skills. - Analytical problem-solving and solution design. - Cross-cultural collaboration and adaptability. Position Type / Expected Hours of Work This is a full-time position. Working hours may vary to support customers across multiple EMEA time zones, with occasional evening work as required. Travel This position may require up to 20–40% travel across EMEA, including international and overnight travel. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Lead and guide engineering team members, fostering growth and collaboration across backend, frontend, and mobile disciplines. • Manage team dynamics and build a cohesive, high-performing team environment. • Contribute to software architecture and systems design decisions, with a focus on microservices-based systems. • Apply agile and lean delivery practices (e.g., Scrum, Kanban) using project management tools to optimize team performance. • Analyze metrics and leverage data-driven insights to continuously improve processes and outcomes. • Promote a DevOps mindset, implementing practices such as test-driven development (TDD), CI/CD, and observability to ensure quality and reliability. • Collaborate cross-functionally with Product and Design stakeholders to align technical solutions with business objectives.

• Collaborate with Product, Design, Data Science, UX Research, and Marketing to drive your team’s vision and roadmap • Make sound first-principle decisions around resourcing, and making the rationale clear to partners and team members • Partner with your org leader on strategic planning and to improve the Engineering organization and uphold our workplace philosophy • Helping drive product decisions with our goals in mind and holding a high bar for the quality of our features • Use your technical expertise to move fast, make tradeoffs, and ensure your team delivers with high quality

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com. The OpportunityWe’re looking for an Engineering Manager to lead the Assist team within Superhuman Go. This is an opportunity to build and scale a pervasive AI assistant that constantly observes what people are doing and proactively surfaces agents that can help them in the moment — before they even have to ask. Superhuman Go is our proactive AI assistant that knows what you know and offers help without you having to ask. We’re combining Grammarly’s decade-long investment in understanding user context across every application with Coda’s packs ecosystem connecting to over 800 tools. Grammarly has built an AI superhighway that works everywhere users do — and the Assist team is responsible for bringing thousands of agents to that highway by building the platform for these agents and enabling Assist at high scale. The Assist team sits at the heart of this vision. You’ll lead a team of 8+ engineers building the intelligence layer that understands what users are doing — across browser tabs, native applications, Superhuman Mail, and Coda Docs — and matches them with the right agent at the right time. This means building the agent platform that enables large-scale, building the proactive surfacing system that decides when and how to offer help, and shipping polished user-facing experiences across multiple surfaces. As an Engineering Manager on the Assist team, you will: - Lead and grow a team of 8+ engineers, providing mentorship, career development, and fostering a high-performance engineering culture. - Own the technical direction for the large-scale platform — from building and deploying scalable backend services that interact with AI models to optimizing inference performance to ensuring low-latency responses. - Ship compelling user-facing products across our Chrome extension, native desktop application, and integrations with Superhuman Mail and Coda Docs. - Collaborate cross-functionally with product, design, ML research, and platform teams to deliver an end-to-end experience. - Move us from a world where users must come and ask for help to one where we proactively use our deep understanding of user activity to surface the agent that can help them most. - Balance technical ambition with pragmatic execution — shipping incremental value while building toward the proactive assistant vision. Qualifications - Has 3+ years of engineering management experience leading teams of 5+ engineers, with a track record of hiring, developing, and retaining strong talent. - Brings hands-on experience in designing and operating scalable systems that handle complex AI workloads, integrate with multiple LLM providers, and meet strict security, latency, and reliability requirements. - Has shipped user-facing products at scale, with a deep appreciation for UX quality and a bias toward getting value in front of users quickly. - Demonstrates strong technical breadth across browser/extension development, ML/AI infrastructure, and full-stack product engineering. - Has experience building systems that operate across diverse surfaces (browser extensions, native apps, web applications) and understands the unique challenges of each. - Shows a track record of managing ambiguity — defining strategy, making tradeoffs, and shipping in fast-moving, early-stage product areas. - Communicates clearly and influences effectively across engineering, product, design, and leadership. - Is energized by the challenge of building proactive AI experiences that anticipate user needs rather than waiting for explicit requests. We invite you to share your knowledge, experience, and goals with us to help us find the best team match for you. Tell us your superpower! Support for you, professionally and personally - Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. - A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first, hybrid model enables a highly collaborative culture rooted in our values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. - Comprehensive benefits for candidates based in Ukraine: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more. We encourage you to applyAt Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law. For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.