Superhuman

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs a Partner Technical Enablement Manager at Superhuman, you will be the technical backbone of our partner ecosystem, combining enablement strategy, solution expertise, and hands-on guidance to accelerate partner success and drive product adoption. This role extends far beyond training — senior enablement leaders shape how partners position, implement, and support Superhuman at scale, and serve as trusted advisors on how to maximize value for joint customers. You will design and deliver high-impact enablement programs, develop repeatable frameworks and assets that make partners self-sufficient, and translate Superhuman’s capabilities into clear, actionable solutions. Collaborating closely with partnerships, sales, product, and enablement, you will ensure Superhuman is represented with depth, clarity, and consistency across our partner network, empowering partners to confidently sell, deploy, and support Superhuman. In this role, you will: - Develop technical enablement assets, certification programs, and playbooks that equip partners (resellers, MSPs, SIs) to sell, implement, and support our products effectively. - Design, launch, and maintain partner-facing learning paths, knowledge bases, and resource hubs that support onboarding, solution deployment, and ongoing technical proficiency. - Partner cross-functionally with Product, Engineering, Sales, and Partner teams to define how technical content is created, validated, distributed, and improved. - Own partner enablement program planning, execution, and reporting, including tracking partner readiness, certification progress, and impact on partner-driven revenue. - Lead and deliver technical onboarding, workshops, and hands-on training (demos, PoCs, labs) to accelerate partner ramp and solution adoption. - Serve as a technical subject matter expert supporting partners in pre-sales (RFPs, demos, architectures) and early-stage implementations. - Propose and drive scalable approaches to partner enablement (e.g., virtual labs, self-serve training, AI-assisted learning), iterating based on partner feedback and performance data. - Drive alignment across internal and external stakeholders on program updates, technical changes, and enablement strategy. - Act as a strategic advisor to Product, PMM, and Partner leaders, ensuring technical enablement stays tightly coupled to product roadmaps and partner GTM motions. - Measure adoption, retention, and effectiveness of partner enablement programs, continuously optimizing to improve partner capability, satisfaction, and revenue contribution. Qualifications - 3+ years of hands-on experience with relevant technologies (e.g., SaaS platforms, APIs, cloud infrastructure) and the ability to translate product capabilities into partner-facing technical guidance. - 3+ years of experience in technical enablement, partner enablement, solutions engineering, or a related function within a SaaS or technology-driven company. - Experience in a quota-carrying role (sales and/or customer success), ideally as a top performer. - Proficiency with enablement tooling, specifically LMS and CMS platforms, to build scalable, tailored learning experiences. - Eager to build foundations and grow a team of enablers who will scale programs aligned to business needs, while managing stakeholder priorities. - Strong facilitation skills: prepares thoroughly, communicates clearly, manages time well, asks incisive questions, and creates a safe, engaging learning environment. - Fluent in modern SaaS tech stacks, with the ability to streamline workflows and surface insights that improve performance and revenue outcomes. - Able to define benchmarks and standards for measuring partner behaviors and performance. - Demonstrated ability to work independently with minimal guidance, manage priorities across multiple products, and thrive in fast-paced, results-driven environments. - Able to collaborate in person periodically (~2 weeks per quarter), traveling to team hubs, partner sites, or enablement events as needed. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. United States: Zone 1: $171,000 - $200,000/year USD Zone 2: $154,000 - $193,000 /year USD Canada: Zone 1: $125,000 - $170,000 CAD/year CAD For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. Candidates for this role should be based in Ukraine. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityTo achieve our ambitious goals, we’re looking for a Customer Care Specialist to join our Customer Care team. This role will be leading the transformation of customer experience with innovative customer care. In this role, you will have a direct impact on the enhancement of Superhuman's product offerings and the retention and expansion of our revenue-generating customer base. In this role, you will: - Provide timely, empathetic, and personalized assistance, ensuring that our customers' needs remain at the forefront of every interaction. - Handle non-technical inquiries about accounts, subscriptions, and product offerings via email (help desk). - Deliver positive customer assistance experiences that enhance customer satisfaction and loyalty. - Collaborate on various tasks, both independently and with other teams, to improve operational efficiency and bring your ideas to life. Your Journey with Us: - First 30 Days: Immerse yourself in our company culture and policies while mastering the tools, workflows, and ticket resolution. With the guidance of experienced peers, you'll complete training assignments and assessments in a timely manner. - By Month Three: Gain a comprehensive understanding of our product offerings. After successfully completing six weeks of dynamic training and successfully passing the final assessment, you’ll be ready to tackle a variety of non-technical tickets independently, with an improving speed and quality of service. - By Month Six: Contribute to the team's key performance targets by delivering exceptional, proactive customer assistance. Your expertise will allow you to support peers and assist junior agents, transforming potential negative experiences into positive outcomes and retaining customers along the way. - By Year One and beyond: Continue to meet and exceed team goals, demonstrating your ability to resolve any customer inquiries efficiently. Showcase your commitment to outstanding customer care by assisting numerous customers and taking on expanded responsibilities to drive team success. Qualifications - 1+ years of experience assisting others. - A passion for providing outstanding customer service, not just by resolving issues but also by proactively preventing them. - Advanced proficiency in written and spoken English. - Strong critical thinking and problem-solving abilities. - A clear and empathetic communicator who values patience. - Exceptional reading comprehension and attention to detail. - Quick learner with the strong ability to navigate multiple information sources to independently research and resolve complex issues; experience using AI tools (e.g., ChatGPT, Claude) to support learning and problem-solving is a plus. - Prior experience working with various software (macOS, Browser, Slack, etc.). Experience with any ticketing systems is a plus, but not required. - Openness to adopting new tools and technologies. - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Support for you, professionally and personally - Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. - A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. - Comprehensive benefits: Superhuman offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more. We encourage you to applyAt Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law. For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.

About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. ResponsibilitiesOwn paid creative end-to-end with a learnings-first mindset. You'll design, ship, and iterate on paid social and display ads across Meta, Google, TikTok, and emerging platforms. Your north star isn't a single, perfect artifact, it's the one that provides valuable insight that can inform the next experiment. Every day provides a chance to learn something durable. Build a living library of creative intelligence. You won't just run experiments, you'll capture what they mean. You'll document learnings in a way that compounds and be able to use them to inform the work and decisions around you. Drive deeper business impact, not brand moments. You'll focus on incremental, measurable performance, not just top-of-funnel awareness plays. You know the difference between an ad that looks great and an ad that works, and you're obsessed with finding the balance between both. Set the bar and hold it. You'll be the person in the room who says "this isn't ready" and can articulate exactly why. You'll define what good looks like for growth creative at Superhuman and raise that bar as the team scales. Own platform partnerships. You'll build and maintain strong working relationships with our partners at Meta, Google, and TikTok leveraging their creative insights, emerging technology programs, and performance data to inform your work and give Superhuman an edge. Partner closely with Growth and Data. You are data-literate and interested in results and how they can improve future-facing work. You’ll work side-by-side with growth marketers, analysts, product managers, and engineers to translate performance signals into creative direction. You’ll feed creative learnings back into broader channel and funnel strategy. Requirements - 10+ years of design experience, with a meaningful portion spent in Growth, performance marketing, or paid acquisition-focused creative roles. Demonstrable evidence of working in an iterative, experimental environment where progress trumps perfection. - Deep, hands-on paid ads experience across Meta, Google, and TikTok. You've lived inside Ads Manager, you understand platform-specific creative dynamics, and you know how formats, placements, and audiences shape what works. - A growth team background is required. You understand the test-learn-iterate loop from the inside and have the work to prove it. You've built and documented continuums of artifacts and learnings that compound on one another over time, leveraging those insights to inform work around you in a way that balances championing the user and helping the company reach its goals. - You are process and problem-obsessed. You get energy from figuring out why something worked, not from making something that looks good. You'd rather ship a scrappy test that teaches you something than a polished ad that teaches you nothing. - You are excited by new technology and understand how to leverage it to create systems of efficiency without sacrificing quality. - Strong documentation and ability to synthesize insights. You have a track record of capturing learnings in a structured way, leveraging not only results, but also user research. You can proactively identify opportunities to partner with marketing insights and user research to sharpen a hypothesis. - Platform partner fluency you have experience partnering with reps at Meta, Google, or TikTok and know how to extract value from those relationships. - Not a fit if: your portfolio is primarily brand design or campaigns, editorial design, or visual design work without meaningful growth performance context. We're looking for someone who has chosen growth deliberately and who is excited by the work. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs a Sr. Sales Commissions Analyst, you will be the operational backbone of Superhuman's sales compensation function, ensuring commissions are calculated accurately, paid on time, and clearly communicated across the sales organization. By owning the end-to-end commission process and the tools that power it, the role directly supports seller trust and motivation as sales volume scales. Rigorous auditing, timely escalation resolution, and reliable reporting reduce errors before they reach payroll and give the sales team the visibility they need to stay focused and driven. Through close partnership with Sales, Finance, People, Legal, and Revenue Operations, this role strengthens cross-functional processes and contributes to incentive plan design during annual planning — making it a meaningful driver of how Superhuman attracts, retains, and energizes its go-to-market talent. In this role, you will: - Manage the daily operations of sales commission to ensure accurate and timely payouts to employees - Own day-to-day administration and optimization of the commission tool software - Develops thorough understanding of Superhuman’s commission plans, policies, and processes to help address questions and support commission-related initiatives - Distribute sales compensation plan documents to the sales organization, ensuring accuracy, completeness, and adherence to legal requirements - Manage the end-to-end commission process within tight monthly deadlines as sales volume scales - Conduct regular audits of commission calculations and compensation outputs to ensure accuracy and identify discrepancies before payroll processing - Supports the maintenance of commission reports and dashboards that help the sales team track progress and understand their earnings - Be the first point of contact for sales commission escalations, questions, and inquiries, responding to sales employees with precision, timeliness, and professionalism - Identify and implement process improvements to increase efficiency without sacrificing quality or accuracy - Collaborate with Sales, Finance, People, Legal, and Revenue Operations teams to support commission administration processes, policy development, and cross-functional initiatives - Contribute to commission and incentive plan design during annual planning cycles alongside Sales and Revenue Operations leadership Qualifications - Has 5+ years of relevant experience in sales commissions for a B2B SaaS Company as part of a Revenue or Sales Operations function - Has working knowledge of sales commission plan mechanics, processes, and policies - Has experience working and administering a sales compensation management solution, CaptivateIQ experience a plus - Has Experience working with reports and dashboards to help analyze compensation data and track commission plan performance - Has demonstrated ability to work in a fast-paced environment and operate effectively with unwavering commitment to producing accurate results under tight deadlines - Acts as an owner of the monthly operational processes and seeks to uplevel processes over time resulting in productivity improvements in the commissions administration function without sacrificing quailty or accuracy - Has the ability to drive issues toward resolution — even with incomplete information — by proactively engaging the right stakeholders - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly's writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityTo achieve our ambitious goals, we’re looking for Full Stack Software Engineers to join our engineering teams. Superhuman's engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog. As a Full Stack Engineer at Superhuman, you will play a critical role in driving user acquisition and conversion. You'll build innovative features and infrastructure to showcase the value of our product, inspiring millions of users to embrace Superhuman as their essential writing companion. We invite you to share your knowledge, experience, and goals with us to help us find the best team match for you. Tell us your superpower! In this role, you will: - Start building and pushing code in your first week and ship impactful features in your first few months. - Build and support production services with high call rates on the back-end and develop rich user interfaces on the front-end. - Target high availability for consumer and enterprise customers. - Learn how to build infrastructure as code (IaC). - Collaborate widely with internal teams such as Core, Enterprise, Trust, and Data to deliver delightful product offerings to our customers. - Contribute to an engineering culture with a strong emphasis on documentation, testing, and user experience. - Build compelling user experiences that highlight the unique benefits of Superhuman. - Working with data to inform decision-making and optimize the performance of our metrics. - Embrace a data-driven and experimentation-first culture. - Evaluate the systems and technology in place today while proposing systems and architecture that can scale for the future. - Have the opportunity to be mentored and become a mentor. Qualifications - Displays excellent software engineering fundamentals, including knowledge of algorithms and data structures. - Is ready to tackle infrastructure challenges when needed. - Knows modern web client development and testing tools. - Has experience building, deploying, and debugging production systems at scale. - Comfortable working with data to inform decision-making. - Demonstrates perseverance when faced with tough technical issues. - Cares about the end-user experience and strives to ensure high quality. - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments Support for you, professionally and personally - Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. - A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. We encourage you to applyAt Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law. For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs a Sales Engineer on the Superhuman Education team, you will be a key partner to Account Executives working with higher education institutions—helping colleges, universities, and K-12 organizations understand how Superhuman can support student success, faculty productivity, and institutional writing standards. You’ll play a central role in building a successful and scalable sales motion in the education market, from first demo to signed deal and expansion. In this role, you will: - Support Account Executives in identifying prospects' needs and aligning Superhuman’s solutions to the strategic goals of higher education and K-12 institutions - Prepare and deliver tailored demos for Higher Education audiences—showcasing Superhuman’s writing assistance, tone detection, and AI capabilities in academic and administrative contexts - Run successful POCs (proofs of concept) that build customer confidence and accelerate deal close - Interface with security and IT stakeholders to articulate Superhuman’s security posture and navigate technical reviews - Explain integration capabilities—including APIs, MCPs, and agentic AI workflows—to technical buyers and decision-makers - Complete RFPs and respond to technical questionnaires for competitive opportunities - Collaborate with peers to continuously improve SE processes, demo assets, and POC frameworks - Contribute to team knowledge through documentation, mentorship, and cross-functional enablement within the Higher Education segment Qualifications - Has 3+ years of experience in a Sales Engineer, Solutions Engineer, or technical pre-sales role in a SaaS environment - Has previous experience selling into higher education institutions (colleges, universities, or K-12) - Has familiarity with agentic AI concepts, MCP (Model Context Protocol), or API-based integrations—able to speak credibly about modern AI architectures with technical buyers - Is passionate about working with prospects and customers to find solutions and close deals - Works effectively with Security and IT stakeholders to meet technical requirements and build client confidence - Applies an understanding of SaaS business models to identify and shape solutions; uses data to tell a compelling value story - Communicates effectively across technical and executive audiences - Is willing to travel occasionally to visit prospective clients and attend industry events (~25% travel) - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected “On-Target Earnings” (OTE) for this role are outlined by compensation zone and may be modified in the future. The commission portion for this role will be 30% of the On-Target Earnings (OTE). For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly's writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityTo achieve our ambitious goals, we’re looking for Back-End Software Engineers to join our engineering teams. Superhuman's engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog. As a Back-End Engineer at Superhuman, you will play a critical role in building core parts of the Superhuman product offering, infrastructure, and features to help 30 million users write more clearly and effectively every day. As a Back-End Engineer, you will: - Start building and pushing code in your first week and ship impactful features in your first few months. - Build and support production services with high call rates. - Target high availability for consumer and enterprise customers. - Learn how to build infrastructure as code (IaC). - Collaborate widely with internal teams such as Core, Growth, Enterprise, Trust, and Data to deliver delightful product offerings to our customers. - Contribute to an engineering culture with a strong emphasis on documentation, testing, and user experience. - Evaluate the systems and technology in place today while proposing systems and architecture that can scale for the future. - Have the opportunity to mentor new hires. Qualifications - Has 5+ years of relevant experience in back-end development. - Displays excellent software engineering fundamentals, including knowledge of algorithms and data structures. - Demonstrates perseverance when faced with tough technical issues. - Has some experience with AWS or other cloud offerings (GCP, Azure, etc.). - Has experience building, deploying, and debugging production systems at scale. - Cares about the end-user experience and strives to ensure high quality. - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Support for you, professionally and personally - Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. - A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first, hybrid model enables a highly collaborative culture rooted in our values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. - Comprehensive benefits for candidates based in Ukraine: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more. We encourage you to applyAt Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law. For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs a CS Operations Manager, Renewals Programs, you will own the end-to-end operational infrastructure behind Superhuman’s renewal motion. You will design the programs, processes, and tooling that make renewals consistent, measurable, and scalable across every segment of our business. This is a generalist CS Operations Manager role with renewals as your primary and immediate area of ownership. You will be expected to own your own tool configuration and bring the operational self-sufficiency to execute without a systems team behind you. In this role, you will: - Build and own the auto-renew program for eligible accounts: eligibility criteria by segment, workflow configuration, exception handling, and ongoing monitoring - Design, configure, and iterate on renewal email cadences in Outreach: timing logic, segment-specific messaging, and performance tracking in coordination with Lifecycle Marketing - Define and operationalize segment-specific renewal strategies across SMB, CMM, and ENT: escalation thresholds, CSM involvement triggers, and differentiated renewal motions by account type - Own partner renewal operations: process design, accountability tracking, and exception management for channel partner renewal flows - Maintain the renewal playbook, escalation paths, and exception decision framework across all segments - Support renewal forecasting accuracy in partnership with CS Analytics: close date hygiene, renewal category field maintenance, and pipeline data quality - Act as the primary CS Ops point of contact for renewal-related work across Sales, Lifecycle Marketing, Finance, and the GTM tools team Qualifications - Has 4+ years of experience in go-to-market operations, with a strong preference for customer success or renewals-focused roles - Has hands-on experience designing and running operational programs in a SaaS environment, not just supporting them - Has experience with Outreach, Salesforce, and at least one CS platform (Hook, Gainsight, ChurnZero, or similar); comfortable building and configuring tools directly without a systems team behind them - Has experience with renewal or lifecycle program management: auto-renew logic, segment-specific playbooks, partner renewal flows, or similar - Has strong process design instincts: can look at an informal, person-dependent motion and turn it into a documented, repeatable system - Has a data-driven mindset: uses renewal rate data, pipeline accuracy metrics, and program performance signals to iterate and improve - Has the ability to work cross-functionally and communicate clearly with CS leadership, Finance, and RevOps stakeholders - Has strong project management and prioritization skills: comfortable managing multiple workstreams simultaneously in a fast-moving environment - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and automatically delivers help. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityWe're looking for a Senior ABX Manager to own and scale the programs that win and expand Superhuman's most strategic accounts. At Superhuman, Account-Based Experience (ABX) is how we go to market with precision — rather than casting a wide net, we start with the accounts that matter most and build deeply personalized, coordinated experiences across every touchpoint to drive pipeline, accelerate deals, and grow revenue. You're someone who operates at the intersection of strategy, creativity, and execution — equally comfortable building an account plan with an AE and reporting pipeline influence to leadership. You bring strong executive presence, able to command the room with senior stakeholders, earn the trust of sales leadership, and communicate the impact of ABX programs with clarity and confidence. You thrive in ambiguity, love building programs from scratch, and are energized by close collaboration with the sales team to move big deals forward. This is a high-visibility, high-impact role at the heart of our enterprise growth strategy. What You’ll Own1:1 ABX Programs (Strategic Accounts) - Own end-to-end strategy and execution of personalized programs for Superhuman’s most strategic named accounts (typically top 15-30 accounts) - Partner with assigned AEs to develop bespoke account plans: research account priorities, map stakeholders, identify whitespace, and design tailored engagement plays - Create hyper-personalized content and experiences — including custom landing pages, executive briefings, bespoke direct mail, and tailored event invitations. - Orchestrate multi-channel touchpoints (email, LinkedIn, paid, events, gifting, executive outreach) in close coordination with the Sales team - Track engagement signals at the account level and activate Sales at the right moments to advance pipeline 1:Few ABX Programs (Cluster & Segment Programs) - Design and run cluster-based programs targeting cohorts of 10–100 accounts grouped by vertical, company size, use case, or buying stage - Build repeatable playbooks that can be scaled across segments, including messaging frameworks, content maps, and channel sequences - Collaborate with content and design to develop segment-specific assets (industry landing pages, vertical-specific case studies, tailored nurture sequences) - Partner with SDRs and AEs to sequence outbound and inbound touchpoints for maximum account penetration Strategy & Planning - Define and maintain the target account list in partnership with Sales leadership and RevOps, using firmographic, technographic, and intent data - Build and maintain account segmentation models (Tier 1 / Tier 2 / Tier 3) to prioritize resource allocation - Develop the ABX program roadmap aligned to quarterly pipeline targets and sales priorities - Contribute to the ABX budget allocation process, ensuring investment is focused on accounts with highest propensity to buy and expand Analytics & Reporting - Own ABX program measurement: define KPIs, build dashboards, and report on account engagement, pipeline influence, and revenue impact - Conduct regular account-level reviews with Sales to assess program effectiveness and iterate - Maintain a test-and-learn culture — run experiments, document findings, and continuously optimize plays Cross-Functional Collaboration - Act as the connective tissue between Marketing and Sales, ensuring tight alignment on account priorities, messaging, and timing - Work with RevOps to ensure ABX data flows correctly through the tech stack (CRM, MAP, intent platforms, ABM tools) - Collaborate with Field Marketing on account-specific event strategies and executive programs - Partner with Product Marketing to ensure ABX messaging reflects current positioning and competitive differentiation QualificationsExperience - 6-9 years of B2B marketing experience, with at least 4–5 years focused specifically on account-based marketing or ABX. - Demonstrated experience owning 1:1 and 1:few ABX programs at a SaaS company, ideally in a high-growth or enterprise sales environment - Proven track record of influencing pipeline and revenue through ABX programs — you can point to specific accounts won or accelerated as a result of your programs - Experience working closely with enterprise sales teams; you are fluent in sales language and understand how deals move - Familiarity with the ABM tech stack: tools such as 6sense, Demandbase, Terminus, Salesforce, HubSpot or Marketo, Outreach or Salesloft, and intent data platforms. - Experience with website personalization platforms (e.g., Mutiny, Folloze, or similar) for building account-specific landing pages and web experiences - Experience building ABX programs from the ground up (not just inheriting an existing motion) Skills - Strategic thinker who can zoom out to set program strategy and zoom in to execute with precision - Exceptional written communication — you can craft personalized, compelling messages for C-suite buyers that don’t sound like marketing - Strong analytical ability — comfortable pulling data, building attribution models, and making program decisions based on insights rather than gut feel - Project management fluency — you can run multiple concurrent programs across different account tiers without dropping the ball - Creative problem-solver who can develop differentiated plays that cut through the noise in a competitive inbox - Collaborative team player with strong influence skills — you earn trust with Sales teams by delivering results and showing up as a true partner What Success Looks LikeIn the first 90 days, you will have audited our current account targeting approach, established relationships with your Sales counterparts, and launched your first 1:few cluster program. Within 3 months, you will have a full 1:1 program running for our top strategic accounts and clear ABX dashboards showing pipeline influence. Within a year, ABX will be recognized internally as a core driver of enterprise pipeline, and you will have a library of repeatable plays that are generating consistent results across tiers. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. United States: Zone 1: $152,000 – $209,000 (USD) Zone 2: $137,000 – $188,000 (USD) We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunitySuperhuman's Customer Education group is scaling fast. We're building the systems, standards, and craft that will define how millions of professionals learn to get the most out of Superhuman over the next several years. Today, that spans training webinars, self-serve guides and courses, in-product education, and email. We're standing up an LMS and laying the foundation for new educational formats as our AI products evolve. We believe that when our customers know how to use our products deeply, they don't just succeed, they become advocates. As our first Instructional Designer, you'll define what great educational experience looks like at Superhuman and build the pedagogical foundation that lets the whole team experiment, innovate, and iterate faster with a clear definition of "good." This is a hybrid Instructional Designer / Learning Experience Designer role. You'll set the pedagogy across our self-serve Academy and instructor-led programs and partner closely with Growth, Product, and Engineering to design educational experiences embedded directly in our AI products, where some of the most important learning actually happens. In this role, you will: - Establish Superhuman's pedagogical foundation: the principles, design patterns, and evaluation rubrics that define what "good" looks like across modalities, so the team can experiment and ship with conviction - Partner with Growth, Product, and Engineering to leverage our Academy resources and design learning experiences across our products - Work with subject matter experts, UXR, Customer Success, and Support to identify the knowledge gaps and learning outcomes that matter most, and translate them into curriculum that makes the learning stick - Set and uphold quality standards across academy courses, guides, videos, and live sessions and build the review process that keeps them high as the team scales - Shape the strategy for interactive learning features (assessments, credentialing, adaptive paths) as the program matures, including how we measure whether customers are actually learning Qualifications - 3+ years designing learning experiences for adult learners across multiple modalities (eLearning, in-product education, live instruction, and video) at a company scaling its education function - Deep grounding in learning science and adult learning theory; you can articulate why a design decision works, not just point to what's worked before - Fluent in instructional design frameworks (ADDIE, SAM, or similar) and opinionated about when to use them, when to bend them, and when a context calls for something new - A track record of defining quality standards, rubrics, or evaluation frameworks that other people could apply consistently - Collaborated on learning experiences embedded inside a product alongside Product, Engineering, and Design, not only standalone courses outside the product surface - Use AI tools daily to accelerate your own craft (research, drafting, prototyping, evaluation) and have a point of view on how AI is changing the way adults learn software - Comfortable with data: pull from product usage, research, and CS signals to identify learning gaps, and measure learning outcomes rather than engagement vanity metrics - Can take complex subject matter (including technical AI product capabilities) and make it clear, engaging, and durable in memory - Experience in a high-growth B2B SaaS or AI company with rapid product cycles and a steady stream of net-new products. You know how to design learning for surfaces that are still being defined, and you're energized by moving targets and incomplete briefs - Thrive as a function-of-one: you're energized by defining the role as you go, building the systems, and setting the bar rather than inheriting a mature playbook - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. United States: Zone 1: $102,000 - $140,000/year (USD) Zone 2: $92,000 - $125,000/year (USD) Canada: Zone 1: $106,000 – $140,000/year (CAD) For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).