• Respond to incoming phone calls, emails, and chat messages requesting technical support • Log all service desk interactions in the ticketing system • Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues • Resolve technical issues when possible and escalate when necessary • Ensure timely and accurate resolution of all service desk requests • Conduct follow‑up with customers or employees to ensure satisfaction • Continuously improve technical skills through training, certifications, and self‑directed learning • Participate in special projects as assigned

• Leverage training and experience to track denials across the organization • Mitigate root causes contributing to an increase of denials and loss of revenue • Apply understanding of revenue cycle best practices and billing software navigation skills to research accounts and identify trends • Recommend changes to care sites, clinics, and revenue cycle leadership • Provide support and training; spearhead operational reviews and present findings to diverse business audiences • Serve as a subject matter expert to mitigate losses from denials • Ensure optimal performance in denial prevention in compliance with policy and regulatory requirements • Lead and drive denials prevention projects through collaboration with leadership and care sites • Implement strategies to enhance the efficiency and accuracy of revenue cycle operations • Analyze data to identify trends, areas of system and process improvement, and opportunities for optimization • Perform root cause analysis and prepare and implement action plans • Provide recommendations for efficiency improvements to Revenue Cycle leaders • Meet or exceed department standards and goals • Implement best practices and stay abreast of industry trends for ongoing improvement

• Oversee all aspects of security compliance, including developing implementation statements • Identifying and documenting security/privacy weaknesses and recommending improvement actions • Create compliance accelerators for governance, risk management, and technical security control implementation • Collaborating with compliance, technical, and management teams to define and implement functional, technical, and operational security controls

• Conduct scoping/consultation calls with clients, partners and their staff, including, other stakeholders • Draft scoping/proposal documentation and support contractual processes • Rapidly and accurately responding to partner or client needs and requests, including requests for proposal, pricing quotes, and contracts as well as activities that expand existing relationships with partners • Manage assigned case load with minimal assistance/manage entire sales process and oversee delivery • Utilize data collections tools, EDR, forensic tools, threat intelligence and dark web scrapping/search tools, API’s and other available tools to support DFIR engagements • Support Threat Actor engagements • Extract, review and analyze log data • Assist in drafting of case work product such as forensic reports • Assist the overall team through the life cycle of cases • Ensure client satisfaction, engagement, and success to support retention • Including, reviewing documentation, providing constructive and meaningful feedback through analysis • Communicate technical report findings and recommendations internally and with clients regarding identified forensic investigation evidence, vulnerabilities, data exposure and general risks • While in-between assessments, this person will be expected assist in current and future on-going improvements to processes, tooling, including research on current trends and issues in the field • Work alongside the business development team with delivery of account management tasks such as client reporting, contracting, and quarterly account reviews • Utilize key systems to accurately report insights and analyze operational and market trends in support of business development team