• The Director of Project Management is accountable for the successful rollout of internal structure and processes across Underscore Marketing. • This role includes developing comprehensive training materials and leading an end‑to‑end organizational rollout plan. • The Director will partner closely with Business Unit leadership teams to drive change management and communications, ensuring organizational readiness and seamless integration. • Own Underscore’s Project Management strategy and delivery standards, ensuring portfolio level alignment with business priorities, measurable benchmarks and its success. • Provide executive oversight across brands within their portfolio that includes monitoring and balancing scopes, budgets, timelines, MLR requirement, while developing high-performing teams and driving a culture of accountability, collaboration, continuous improvement and success. • Set clear standards for delivery excellence, including governance, risk management, escalation paths, and decision-making frameworks. • Define, standardize, and continuously improve Project Management frameworks, tools, and workflows across the organization. • Establish governance models, reporting standards, and status cadences for internal and client stakeholders. • Partner with Finance and Client Service leadership on estimating/scoping, SOW development, forecasting, reconciliation and resource planning. • Own end-to-end delivery across multiple pharmaceutical accounts, maintaining alignment to defined scopes, schedules, budgets, and quality. • Direct complex, multi‑workstream programs from planning through launch, ensuring compliance with regulatory, legal, and internal requirements and adherence to Underscore processes. • Proactively identify delivery risks and lead mitigation strategies to maintain momentum and quality. • Lead internal system and process rollouts, including development of training materials and execution of full plan rollout.

• Manage the day-to-day operational and tactical aspects of multiple large scale, cross-functional projects. • Manage projects to ensure that life, functionality, and growth requirements are met. • Manage scope and mitigate risk across projects. • Develop, implements, and maintain processes and procedures related to Project management. • Management project budgets. Proactively engage with project funding organizations to assure proper funding is available for projects and assure budget information is managed and reported in accordance with Lumos methodologies. • Develop and maintain effective professional relationships with internal and external agencies. • Implement project reviews and quality assurance procedures in accordance with Lumos methodology to ensure profitable and successful execution of projects as measured by organizational goals and customer satisfaction. • Identify and manage project issues across multiple projects. • Management client and third-party engagements as required by project demands and needs. • Assure that new projects are deployed according to standards while minimizing cost.

• Plan and govern complex technology projects to ensure successful execution and delivery within scope, time, budget, and quality • Develop comprehensive project plans, including defining requirements, estimating resources, and creating project schedules • Adopt and adapt appropriate project management methods and tools to provide effective project monitoring and control processes, change control, and risk management • Overall financial management, control and stewardship of the project delivery and resources used in the provision of services • Proactively manage dependencies, overcome obstacles, and get the best value against constraints • Collaborate with the technical team to understand the technical approach, challenges, and risks • Ensure the team collaborates, communicates, and focuses on what is most important • Coach team members, facilitate continuous improvement of products and processes, and apply the most appropriate agile and lean tools and techniques • Measure and report project performance to stakeholders and manage the expectations of key project stakeholders • Work with clients to develop project scope and project plans

• Coordinating the planning, creation, review, publishing, and printing of academic resources. • Working closely with Heads of Subjects, Resource Developers, Academic Operations, and Publishing teams. • Ensuring resources move through each stage clearly, accurately, and on time. • Maintaining visibility and operational structure behind academic resources. • Identifying bottlenecks and inefficiencies to improve workflows and processes.