• Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable. • Immediate reporting of any safety violations or concerns. • Perform on site commission and periodic testing of power distribution equipment for Health Care Facilities according to NFPA 99 standard. • Train installation contractors, hospital staff, and 3rd party service partners on proper use and maintenance of BENDER products and solutions. • Compile data and prepare professional test report packages for customer record. • Provide on call (24/7) technical product field support service. • Troubleshoot and perform basic warranty analysis and repair of on-site equipment. • Continuously update and improve BENDER and competitor product knowledge. • Provide internal stakeholders, identified facility administration, and key maintenance personnel for promotion of annual testing and maintenance contracts. • Report customer feedback for quality, marketing, and new product development. • Mentor associated interns as required. • Complete reports and metrics as required by management. • Assist in the development and continual maintenance of process, procedures, and supporting documentation as required by management. • Provide input to operations, marketing, and engineering to continually optimize inter-department workflows. • Assist in the active promotion of retrofit, accessory, and custom application sales. • Other duties as assigned by supervisor.

• Perform advanced field diagnostics, repairs, and installations of windows and doors • Lead multi-technician jobs and conduct water tests • Apply knowledge of window and door installation practices • Organize and coordinate jobs requiring two or more technicians • Maintain strong relationships with customers and sales teams • Provide technical support via phone and email to stakeholders • Document results of water tests using internal software • Perform specialized repairs including water intrusion fixes

• Responsible for deployment of intelligent sensors, fault detection software, and new application development. • Work with INFICON's sales team to develop new opportunities and support projects at assigned accounts. • Deploy and Support sensor integration and FabGuard Software Platform. • Create recipes and data analysis for Fault Detection and Classification. • Provide technical assistance for customers. • Provide installation support for INFICON equipment as needed.

• Drive demand creation by maximizing Arrow content on designs. • Develop an advanced understanding of the customer’s needs and leverage Arrow’s engineering and design services resources to identify & facilitate solutions for customers. • Apply technical expertise to influence designs utilizing solution selling, resources, and strategies. • Partner with the sales team across pre-and post-sales activities. • Provide technical support and consulting to promote demand creation. • Prepare and give technical presentations to customers. • Manage top opportunities and opportunity funnel for assigned suppliers. • Attend supplier trainings in-person and via conference calls. • Demonstrate an understanding of the strengths and weaknesses of supplier technologies and how those technologies relate to market needs. • Provide training to sales teams on new products and help market these products to the appropriate customers. • Manage supplier and customer expectations by building and developing relationships, keeping stakeholders up to date on activities, plans, and progress towards initiatives. • Deepen and broaden connections with key decision makers within customers and suppliers. • Attend and actively participate in strategic branch meetings and quarterly business reviews. • Develop and drive strategic technical plans by supplier line or customer solution. • Help plan and organize engineering customer events and seminars.