• Drive demand creation by maximizing Arrow content on designs. • Develop an advanced understanding of the customer’s needs and leverage Arrow’s engineering and design services resources to identify & facilitate solutions for customers. • Apply technical expertise to influence designs utilizing solution selling, resources, and strategies. • Partner with the sales team across pre-and post-sales activities. • Provide technical support and consulting to promote demand creation. • Prepare and give technical presentations to customers. • Manage top opportunities and opportunity funnel for assigned suppliers. • Attend supplier trainings in-person and via conference calls. • Demonstrate an understanding of the strengths and weaknesses of supplier technologies and how those technologies relate to market needs. • Provide training to sales teams on new products and help market these products to the appropriate customers. • Manage supplier and customer expectations by building and developing relationships, keeping stakeholders up to date on activities, plans, and progress towards initiatives. • Deepen and broaden connections with key decision makers within customers and suppliers. • Attend and actively participate in strategic branch meetings and quarterly business reviews. • Develop and drive strategic technical plans by supplier line or customer solution. • Help plan and organize engineering customer events and seminars.

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system • Perform troubleshooting, service repairs and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer related concerns • Own customer issues from dispatch or identification of issue to resolution • Proactively engage with other team members to ensure appropriate solutions for the customer • Leads installations, validations, maintenance, and service repair needs on designated equipment • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met

• Responsible for the installation, support, troubleshooting, repair, and maintenance of products • Ensure that all service agreements and warranty obligations are met • Provide technical support to end-users and other employees • Conduct training sessions at facilities, training centers, and hospitals • Troubleshoot, diagnose, and repair products and associated equipment

• Make field service calls both local and out of state with little advance notice • Provide integration support including teaching, adjustment, calibration, and diagnosing issues • Commission systems at customer location • Attend all kick-off meetings asked by customers • Complete the final buy-off and document any open issues related to cell equipment • Assure equipment operates at maximum target reliability levels • Diagnose and repair equipment using test equipment • Record service reports and update plant inventory using SalesForce.com • Maintain plant information database and log all open issues • Assist customers in identifying and ordering spare parts