• Perform advanced field diagnostics, repairs, and installations of windows and doors • Lead multi-technician jobs and conduct water tests • Apply knowledge of window and door installation practices • Organize and coordinate jobs requiring two or more technicians • Maintain strong relationships with customers and sales teams • Provide technical support via phone and email to stakeholders • Document results of water tests using internal software • Perform specialized repairs including water intrusion fixes

• Responsible for deployment of intelligent sensors, fault detection software, and new application development. • Work with INFICON's sales team to develop new opportunities and support projects at assigned accounts. • Deploy and Support sensor integration and FabGuard Software Platform. • Create recipes and data analysis for Fault Detection and Classification. • Provide technical assistance for customers. • Provide installation support for INFICON equipment as needed.

• Drive demand creation by maximizing Arrow content on designs. • Develop an advanced understanding of the customer’s needs and leverage Arrow’s engineering and design services resources to identify & facilitate solutions for customers. • Apply technical expertise to influence designs utilizing solution selling, resources, and strategies. • Partner with the sales team across pre-and post-sales activities. • Provide technical support and consulting to promote demand creation. • Prepare and give technical presentations to customers. • Manage top opportunities and opportunity funnel for assigned suppliers. • Attend supplier trainings in-person and via conference calls. • Demonstrate an understanding of the strengths and weaknesses of supplier technologies and how those technologies relate to market needs. • Provide training to sales teams on new products and help market these products to the appropriate customers. • Manage supplier and customer expectations by building and developing relationships, keeping stakeholders up to date on activities, plans, and progress towards initiatives. • Deepen and broaden connections with key decision makers within customers and suppliers. • Attend and actively participate in strategic branch meetings and quarterly business reviews. • Develop and drive strategic technical plans by supplier line or customer solution. • Help plan and organize engineering customer events and seminars.

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system • Perform troubleshooting, service repairs and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer related concerns • Own customer issues from dispatch or identification of issue to resolution • Proactively engage with other team members to ensure appropriate solutions for the customer • Leads installations, validations, maintenance, and service repair needs on designated equipment • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met