• Perform customer installation, maintenance, and service calls promptly and effectively. • Service electromechanical equipment like self-checkout systems within an assigned territory • Perform maintenance, repair, PM work, and system overhauls.

• Provide Leadership and Technical Support: Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets. • Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships. • Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. • Influence airline stakeholders to implement critical reliability improvements. • Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet. • Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement. • Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements. • Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders. • Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

• Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable. • Immediate reporting of any safety violations or concerns. • Perform on site commission and periodic testing of power distribution equipment for Health Care Facilities according to NFPA 99 standard. • Train installation contractors, hospital staff, and 3rd party service partners on proper use and maintenance of BENDER products and solutions. • Compile data and prepare professional test report packages for customer record. • Provide on call (24/7) technical product field support service. • Troubleshoot and perform basic warranty analysis and repair of on-site equipment. • Continuously update and improve BENDER and competitor product knowledge. • Provide internal stakeholders, identified facility administration, and key maintenance personnel for promotion of annual testing and maintenance contracts. • Report customer feedback for quality, marketing, and new product development. • Mentor associated interns as required. • Complete reports and metrics as required by management. • Assist in the development and continual maintenance of process, procedures, and supporting documentation as required by management. • Provide input to operations, marketing, and engineering to continually optimize inter-department workflows. • Assist in the active promotion of retrofit, accessory, and custom application sales. • Other duties as assigned by supervisor.

• Perform advanced field diagnostics, repairs, and installations of windows and doors • Lead multi-technician jobs and conduct water tests • Apply knowledge of window and door installation practices • Organize and coordinate jobs requiring two or more technicians • Maintain strong relationships with customers and sales teams • Provide technical support via phone and email to stakeholders • Document results of water tests using internal software • Perform specialized repairs including water intrusion fixes