NCR Corporation

• Responsable de la instalación, mantenimiento y reparación de equipos • Diagnosticar, reparar y reemplazar componentes en equipos soportados por NCR Voyix • Instalar nuevos equipos o actualizar los existentes • Atender y resolver inquietudes del cliente • Realizar mantenimiento preventivo, diagnósticos y reparaciones periódicas • Capturar información detallada de activos del cliente para procesos de facturación

• El Ingeniero de Atención al Cliente será responsable de la instalación, mantenimiento y reparación de equipos dentro de un territorio asignado, garantizando la continuidad operativa del cliente y altos niveles de satisfacción. • Podrá ser requerido para trabajar fuera de su área habitual según las necesidades de proyectos, cobertura de colegas o picos de demanda. • Asumir la gestión completa de incidentes del cliente hasta su resolución, asegurando el cumplimiento de los Acuerdos de Nivel de Servicio (SLA). • Diagnosticar, reparar y reemplazar componentes en equipos soportados por NCR Voyix, incluyendo puntos de venta, cajas de autoservicio, servidores, terminales portátiles y periféricos asociados. • Instalar nuevos equipos o actualizar los existentes conforme a la Declaración de Trabajo (SOW). • Preparar el sitio para la instalación, incluyendo cableado, pruebas y ajustes necesarios. • Cumplir con los requisitos de capacitación y certificación, que pueden implicar trabajo en altura y uso de herramientas eléctricas portátiles. • Atender y resolver inquietudes del cliente, escalando cuando sea necesario. • Construir relaciones sólidas con los clientes y mantener canales de comunicación efectivos. • Representar a NCR Voyix de manera profesional, reflejando la imagen y reputación de la empresa. • Realizar mantenimiento preventivo, diagnósticos y reparaciones periódicas. • Gestionar adecuadamente los activos asignados (herramientas, software, vehículos, documentación). • Mantener inventarios y registros precisos de piezas y actividades. • Elaborar informes oportunos sobre llamadas, actividades y gastos relacionados con el servicio. • Capturar información detallada de activos del cliente para procesos de facturación. • Cumplir con patrones de turnos, incluyendo fines de semana y horarios nocturnos, según las necesidades del cliente. • Alcanzar los Indicadores Clave de Desempeño (KPI) establecidos, priorizando la seguridad, la calidad y la eficiencia operativa.

• Perform customer installation, maintenance, and service calls promptly and effectively. • Service electromechanical equipment like self-checkout systems within an assigned territory • Perform maintenance, repair, PM work, and system overhauls.

• Responsible for selling the Restaurant solution portfolio within an assigned territory; • Sells solutions and services to secure new opportunities maximizing revenue and profitability and increasing NCR Voyix's ship share; • Targets current client accounts in local geographic area, typically at ownership level, in the small to medium-sized business market; • Prospecting, managing and bringing to closure new business opportunities; • Key interface in defining customer needs and NCR Voyix's ability to meet those needs through solutions; • Responsible for proposing and closing deals in the assigned territory; • Must maintain focus on the development of new business opportunities and closing current accounts allowing us to aggressively penetrate competitive accounts leading to long term business relationships; • Work cross-functionally within organization to ensure all aspects of the business work together for best results for the company and customers.

• Focused on presales and design of Global Services including Managed Services • Responsible for assessing the various cost elements of the solution, ensuring it is technically feasible and profitable for NCRV • Accountable for obtaining all internal approvals before submission of the proposal to the customer • Leads the creation of the customer contract and runs customer negotiations until signature

• Position is responsible for selling the Restaurant solution portfolio within an assigned territory; • Responsible for prospecting, managing and bringing to closure new business opportunities within targeted area including: Table Service accounts, Quick Service accounts, and other relevant Restaurant industries in a territory; • Position executes the sales process by moving new opportunities successfully through the funnel; • Proposing and closing deals in the assigned territory.

• Own Inbound Opportunities - Serve as the primary point of contact for inbound and partner-referred leads from strategic banking partners, ensuring timely and professional engagement. • Understand Client Needs - Conduct discovery calls in both English and Spanish to assess merchant business goals, operational challenges, and payment requirements. • Deliver Impactful Solutions - Lead tailored product demonstrations that clearly connect our solutions to merchant pain points and business outcomes. • Drive Pipeline Progression - Prepare and present accurate quotes, proactively follow up, and move opportunities efficiently through the sales funnel. • Collaborate Cross-Functionally - Partner closely with Channel Account Managers, Partner Managers, and internal teams to align on strategy and drive deal success. • Maintain CRM Excellence - Keep all customer interactions, opportunities, and activities accurately documented and up to date in CRM systems. • Manage High-Volume Activity - Balance multiple opportunities simultaneously while meeting aggressive response-time expectations and conversion goals. • Be a Trusted Advisor - Develop strong relationships with partners and merchants through product expertise, industry knowledge, and consultative selling. • Continuously Improve - Actively participate in team meetings, training sessions, and process improvement initiatives.

• Responsible for account and opportunity planning to maintain and grow accounts within assigned territory • Develop profitable sales of NCR’s Retail portfolio into retail customers • Manage and develop accounts ensuring high level of customer service and support • Maintain and build strong relationships with customers to increase satisfaction and account profitability • Capture and update opportunities for the sales funnel and manage them to closure • Develop strategic account plans and present high quality proposals • Schedule and conduct regular customer meetings to discuss specific issues and performance • Continuously fill the pipeline with qualified opportunities and execute winning sales campaigns.

Role Description This role is primarily focused on acquiring new clients by promoting and selling NCR Voyix’s full portfolio of software and services solutions, within the Fuel & Convenience retail sector. The position is responsible for identifying and engaging prospective customers across EMEA and APAC, understanding their business challenges, and positioning NCR Voyix solutions to drive adoption, long-term value, and profitable growth. The role plays a key part in expanding NCR Voyix’s market presence by securing new customer logos, developing sustainable sales pipelines, and delivering high levels of customer satisfaction. Key areas of responsibility: - Develop a strong understanding of the retail and fuel & convenience industry, including market trends and competitive landscape, and clearly articulate the business value of the NCR Voyix Retail solution portfolio to customers. - Drive new business development by identifying, qualifying, and engaging prospective retail customers across EMEA and APAC, with a strong focus on new logo acquisition. - Align customer business objectives with appropriate NCR Voyix self-service and retail solutions, developing robust business cases both with customers and internal stakeholders. - Create and execute strategic account plans and opportunity plans, supported by high-quality, professional customer presentations and proposals. - Own and manage customer relationships within the assigned account base, ensuring all customer requirements are identified, addressed, and converted into revenue growth opportunities. - Act as the primary liaison between customers and internal teams, including sales support, solution consultants, product management, factory, delivery, and services organizations. - Take full ownership for all prospect and opportunity management within the assigned territory or account base. - Capture, manage, and update opportunities within the sales funnel, ensuring effective progression from pipeline creation through to deal closure. - Continuously build and maintain a strong pipeline of qualified opportunities, executing successful sales campaigns to deliver quarter-on-quarter revenue growth. - Gather and leverage customer, market, and industry insights to effectively respond to customer needs and influence solution positioning. - Utilize industry knowledge and customer relationships to identify future business opportunities and drive proactive account expansion. - Anticipate and respond to competitive threats to protect and maximize NCR Voyix’s customer retention and wallet share. - Understand both formal and informal decision-making processes within customer organizations and establish appropriate engagement cadence and governance. - Promote and sell the full NCR Voyix Retail portfolio, including: - Software solutions. - Professional services. - Managed services. - Lead all phases of the end-to-end sales cycle, including: - Lead generation and prospecting. - Needs discovery and solution qualification. - Solution demonstration and value articulation. - Commercial negotiation and contract closure. - Maintain accurate forecasting and pipeline reporting to consistently achieve sales targets and revenue objectives. Qualifications - Bachelor’s degree in Engineering, Business or Commerce (MBA preferred). - Proven experience in enterprise or solution-based sales, ideally within retail, fuel & convenience, or related technology sectors. - Strong relationship management and consultative selling skills. - Ability to understand complex customer requirements and position end-to-end solutions. - Experience selling multi-component solutions that include software, services, and managed offerings. - Strong commercial acumen with a focus on profitable growth and customer satisfaction. - Ability to operate effectively in an international, multi-cultural environment. Requirements - Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes. When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.

Role Description Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction. - May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks. - Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements (SLA). - Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals. - Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW). - Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements. - Subject to required training and certification which may be required to work at height e.g., ladders, MEWP, and/or use handheld power tools. - Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. - Build working relationships with customers and develop informal communication channels with customer account at the local level. - Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company. - Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules. - Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management. - Maintain an appropriate parts inventory as well as parts record keeping. - Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation. - Capturing detailed customer asset information and other data required to complete any invoicing or billing activities. - May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA. - May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods. - Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements. - May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may be payable, as per country guidelines; May include occasional Night working to support deployment projects. - Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority. Qualifications - Clean Driving License required. - High School Diploma or equivalent years of related experience. - Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite. - Experience in PC Hardware Maintenance and support. - Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work. - Excellent interpersonal skills/customer relationship skills required. - High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required. - High level of personal integrity; Support and promote teamwork and cooperative effort. - Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls. Preferred Qualifications - Associates degree / certifications in a Technology Field preferred. - Previous experience in NCR or similar equipment is a plus. - Recognised qualification within the Electronics or IT Domain preferred. - EPOS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if EPOS experience is limited. Requirements - Offers of employment are conditional upon passage of screening criteria applicable to the job.