• Partner with enterprise sales, pre-sales engineers, and delivery teams to define and design tailored service solutions (Professional and Managed Services) for large, complex customer environments • Lead the services discovery process, identifying customer objectives, technical requirements, and operational constraints • Architect comprehensive services proposals that include deployment, migration, integration, adoption, and lifecycle management components • Design Managed Services models that include monitoring, proactive maintenance, optimization, and ongoing technical management • Build detailed Statements of Work (SOWs), service definitions, and solution blueprints that align with customer expectations and internal delivery capabilities • Collaborate with Product Management and Operations to standardize and scale repeatable service offerings while maintaining flexibility for customization • Provide subject matter expertise during customer presentations, executive reviews, and proposal negotiations • Ensure service solutions are technically sound, financially viable, and operationally deliverable • Serve as a trusted advisor to enterprise customers, guiding them through service transformation and managed services adoption • Maintain a deep understanding of industry trends, frameworks (ITIL, ISO, etc.), and emerging technologies to ensure service innovation and competitive differentiation

• Act as a senior technical authority for Kubernetes architecture across managed services and SaaS platforms • Define and maintain reference architectures and design patterns for Kubernetes platforms across on premises, private cloud, and public cloud environments • Lead architectural reviews and provide guidance on cluster design, networking, security, scaling, and multi region strategies • Influence long term platform strategy, tooling selection, and architectural direction in partnership with platform and cloud leadership • Design, build, and evolve Kubernetes clusters using platforms such as EKS, AKS, GKE, Rancher, or equivalent enterprise distributions • Establish best practices for cluster lifecycle management, upgrades, multi tenancy, and workload isolation • Architect and implement advanced Kubernetes networking models including CNI plugins, ingress controllers, and network policies • Design secure RBAC models, secrets management approaches, and workload isolation aligned with enterprise security requirements • Ensure platform changes are engineered, tested, versioned, and rolled out with the same rigor as application software • Define and enforce Infrastructure as Code standards using Terraform, Helm, and GitOps based workflows • Design reusable and composable infrastructure modules to enable consistent and repeatable platform deployments • Drive automation first approaches to cluster provisioning, configuration, and lifecycle management • Ensure platform changes are versioned, tested, and delivered through controlled CI and CD pipelines • Architect observability solutions for Kubernetes platforms using Prometheus, Grafana, Loki, Fluentd or Fluent Bit and related tooling • Define strategies for monitoring, alerting, capacity planning, and performance optimization • Lead troubleshooting of complex platform incidents involving cluster degradation, networking issues, or systemic failures • Partner with Site Reliability Engineering teams to establish service level objectives, error budgets, and reliability engineering practices • Design Kubernetes solutions that operate consistently across public cloud and on premises environments • Architect backup, restore, and disaster recovery strategies using tools such as Velero, Kasten, or Stash • Address cloud specific constraints related to identity, networking, storage, and cost optimization • Mentor senior engineers and architects across platform, DevOps, and Site Reliability Engineering teams • Act as a trusted advisor to application teams on cloud native and containerization strategies • Contribute to technical standards, documentation, and internal enablement • Represent platform architecture in cross functional design reviews and technical forums

• Provide technical expertise for assigned project(s). • Candidate should have hands-on experience in implementing and supporting Oracle Cloud ERP & HCM Conversions, Integrations and Reporting. • The role requires skills to understand client’s requirement, map, configure & deliver solutions in business environments within reasonable time. • Job requires a fair degree of analytical skills at understanding customer's business processes.

• Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences. • With our Engagement Management team, help define, build and execute impactful customer lifecycle frameworks. • Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. • Be responsible for retention and expansion. • Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region. • Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base. • Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs. • Understanding and contributing to your key customers’ strategies for adoption of Grafana technologies. Developing programs and collateral to enable them to achieve their goals. • Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering • Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs. • Educating and enabling viewers, editors, and architects how to leverage the Grafana stack • Assist with building/modifying critical SLA dashboards within the production environment. • Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers. • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material