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Grafana Labs logo
Grafana Labs

Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations

Manager Observability Architect

ArchitectArchitectFull TimeRemoteSeniorTeam 501-1,000Since 2014H1B SponsorCompany SiteLinkedIn

Location

Europe

Posted

124 days ago

Salary

€157K - €188.4K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishGrafana

Job Description

Manager Observability Architect

Grafana Labs

• Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences. • With our Engagement Management team, help define, build and execute impactful customer lifecycle frameworks. • Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. • Be responsible for retention and expansion. • Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region. • Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base. • Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs. • Understanding and contributing to your key customers’ strategies for adoption of Grafana technologies. Developing programs and collateral to enable them to achieve their goals. • Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering • Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs. • Educating and enabling viewers, editors, and architects how to leverage the Grafana stack • Assist with building/modifying critical SLA dashboards within the production environment. • Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers. • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Job Requirements

  • 3+ years leading a team, 5+ years in the high tech industry having held roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, Manager, etc.
  • Direct experience mentoring, developing people and managing performance over time.
  • Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus.
  • Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM) and/or competing observability products.
  • Direct experience selling monitoring/data/visualization products.
  • You will be creative in solving Customer Adoption Challenges.
  • Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
  • Identify and provide timely workarounds and solutions to meet a customer’s business needs.
  • You have extensive Grafana deployment design expertise
  • You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.
  • You will love solving technical challenges and thrive on bringing creative solutions to our customers.

Benefits

  • 100% Remote, Global Culture
  • Scaling Organization
  • Transparent Communication
  • Innovation-Driven
  • Open Source Roots
  • Empowered Teams
  • Career Growth Pathways
  • Approachable Leadership
  • Passionate People
  • In-Person onboarding
  • Balance is Key

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