Intersystems Group

• Own and scale a global Application Management function supporting mission-critical client environments across all regions • Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks • Drive consistency, quality, and continuous improvement across geographically distributed teams • Ensure alignment with regional regulatory, operational, and client-specific requirements • Lead the U.S.-based managed solutions organization with full accountability for service delivery outcomes • Ensure tight integration across infrastructure, platform, and application layers • Establish a culture of ownership, accountability, and operational excellence • Serve as executive escalation point for critical client and operational issues • Build and scale a modern SRE function focused on reliability, automation, and observability • Define reliability targets, error budgets, and operational maturity standards • Embed SRE principles across all service delivery teams • Drive adoption of proactive, automated, and self-healing operational models • Define, build, and scale new managed service offerings, including Interface-as-a-Service • Lead the adoption of AI-driven capabilities to transform service delivery and operational efficiency • Establish a global, repeatable model for client upgrades across platforms and geographies • Act as a senior leader across Product, Engineering, Sales, and Customer Success organizations • Engage directly with strategic clients and executive stakeholders • Provide clear, data-driven reporting on performance, risks, and transformation initiatives • Influence roadmap and investment decisions based on operational insights.

• Introduce InterSystems products and services to health systems and builds a pipeline of new activity • Plans sales strategy and drives new business revenues with healthcare organizations • Acts as the principal liaison between InterSystems and end user accounts; develops and enhances business relationship by providing high levels of service and by encouraging contact with accounts at various organizational levels; develops and continuously updates account profiles • Utilizes internal resources to achieve sales objectives • Provides feedback from customers regarding product performance; provides input to product development and support services for product fixes and enhancement • Generate new business revenues as well as help protect and grow existing customer base

• Maintain and enhance relations with existing Healthcare Data Platform customers • Discover, qualify and develop opportunities for solutions sales in the UK healthcare market • Motivate internal and external staff/resources to focus on desired business outcomes • Work with the UK Bid team to provide timely proposals to customers • Manage, escalate and resolve technical or contractual issues • Partner with Marketing teams to develop, and execute, effective prospecting strategies and campaigns to target new customers in areas where our solutions can provide value • Leverage existing customers as reference sites to support the campaign to bring in new name business • Maintain awareness of industry sector and technological advances • Collaborating with InterSystems partner organisations to support end-user requirements

• Deploy, manage, and upgrade Kubernetes clusters using tools like kubeadm, EKS, AKS, GKE, or Rancher. • Implement robust RBAC, network policies, ingress controllers, and security frameworks in Kubernetes. • Automate cluster provisioning and application deployment pipelines using Terraform, Helm, and ArgoCD. • Build reusable modules for consistent infrastructure delivery across staging and production. • Integrate Kubernetes with modern CI/CD workflows for rapid, safe application delivery. • Support GitOps practices and continuous deployment automation. • Implement observability for Kubernetes using Prometheus, Grafana, Loki, and Fluentd/Fluent Bit. • Troubleshoot performance issues, failed pods, memory leaks, and cluster degradation events. • Operate Kubernetes workloads across AWS, Azure, GCP, and hybrid/on-prem environments. • Use tools like Velero, Kasten, or Stash for backup/restore strategies in Kubernetes. • Partner with application developers, SREs, and security teams to implement best practices. • Serve as a technical advisor on cloud-native architectures and containerization.

• Act as a senior technical authority for Kubernetes architecture across managed services and SaaS platforms • Define and maintain reference architectures and design patterns for Kubernetes platforms across on premises, private cloud, and public cloud environments • Lead architectural reviews and provide guidance on cluster design, networking, security, scaling, and multi region strategies • Influence long term platform strategy, tooling selection, and architectural direction in partnership with platform and cloud leadership • Design, build, and evolve Kubernetes clusters using platforms such as EKS, AKS, GKE, Rancher, or equivalent enterprise distributions • Establish best practices for cluster lifecycle management, upgrades, multi tenancy, and workload isolation • Architect and implement advanced Kubernetes networking models including CNI plugins, ingress controllers, and network policies • Design secure RBAC models, secrets management approaches, and workload isolation aligned with enterprise security requirements • Ensure platform changes are engineered, tested, versioned, and rolled out with the same rigor as application software • Define and enforce Infrastructure as Code standards using Terraform, Helm, and GitOps based workflows • Design reusable and composable infrastructure modules to enable consistent and repeatable platform deployments • Drive automation first approaches to cluster provisioning, configuration, and lifecycle management • Ensure platform changes are versioned, tested, and delivered through controlled CI and CD pipelines • Architect observability solutions for Kubernetes platforms using Prometheus, Grafana, Loki, Fluentd or Fluent Bit and related tooling • Define strategies for monitoring, alerting, capacity planning, and performance optimization • Lead troubleshooting of complex platform incidents involving cluster degradation, networking issues, or systemic failures • Partner with Site Reliability Engineering teams to establish service level objectives, error budgets, and reliability engineering practices • Design Kubernetes solutions that operate consistently across public cloud and on premises environments • Architect backup, restore, and disaster recovery strategies using tools such as Velero, Kasten, or Stash • Address cloud specific constraints related to identity, networking, storage, and cost optimization • Mentor senior engineers and architects across platform, DevOps, and Site Reliability Engineering teams • Act as a trusted advisor to application teams on cloud native and containerization strategies • Contribute to technical standards, documentation, and internal enablement • Represent platform architecture in cross functional design reviews and technical forums

• Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms. • Act as the voice of the customer within DevOps and service delivery teams. • Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt. • Collaborate cross-functionally with engineering, operations, product, sales, and support teams. • Drive service innovation, automation, and continuous improvement. • Define and monitor service KPIs, SLOs, and operational performance metrics. • Oversee delivery of service enhancements and operational process improvements. • Communicate service performance, adoption, and outcomes through dashboards and reporting.