• Take on big operational challenges in our hyperscale cloud backend • Jump straight from insights to action by working directly at the console • Turn your operational know-how into real impact by joining project rollouts • Automate wherever possible with modern frameworks • Thrive in a high-trust expert team that shares openly

• Manage and optimize Kubernetes clusters for production workloads. • Configure and maintain Nginx for load balancing, reverse proxy, and secure traffic. • Build and maintain CI/CD pipelines using Azure DevOps, Jenkins, GitHub Actions, or similar tools. • Implement monitoring, logging, and alerting with Grafana or ELK stack. • Apply cloud security best practices, including IAM, RBAC, network security, and SSL/TLS. • Troubleshoot infrastructure and deployment issues to ensure uptime. • Optimize cloud resources for performance and cost efficiency. • Develop integration projects using Azure Functions.

• Help architect, build, and implement redundant, resilient, scalable, self-sustaining, and self-healing cloud infrastructures such as AWS. • Utilize a variety of automation tools (Terraform, Argo, Github Actions) along with cloud vendor-specific tools (CloudFormation, EKS, ECS, SAM). • Participate in internal demo/idea generation/blog posts to bring new initiatives and new tools to be implemented with our clients. • Consult with multiple clients simultaneously. • Develop strategic roadmaps and project implementation plans based on customer requirements. • Identify AWS Cost Savings, Security Gaps, and AWS Best Practices across a variety of AWS Services and compliances. • Support pre-sales activities for designing and scoping new customer engagements. • Identify and solve complex issues for customers and present recommendations to senior leadership. • Conduct an AWS Well-Architect Framework Review.

• Analyze each client's specific request and determine the underlying problem and recommend proper solution • In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration • Manage Microsoft Volume Licenses, EA and Reservation • In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA • Operational expertise InTune and other MDM solutions • Troubleshoot SQL Database and SQL reporting • Design, develop, and implement cloud-based solutions using Microsoft Azure • Implement and manage virtual servers (Hyper-V/VMware) • Server administration – Drive expansion, Root cause analysis • Administration of Azure AD/Entra ID • Support applications and functions in Azure Cloud • Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product • Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered • Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards • Troubleshoot InTune and other MDM solution experience • Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution • Consistently create and maintain documentation of client environments and Ascend Technologies best practices and processes • Other responsibilities assigned by management