• Help architect, build, and implement redundant, resilient, scalable, self-sustaining, and self-healing cloud infrastructures such as AWS. • Participate in internal demo/idea generation/blog posts in order to bring new initiatives and new tools to be implemented with our clients. • Ability to consult with multiple clients simultaneously. • Develop strategic roadmaps and project implementation plans based on customer requirements. • Ability to identify AWS Cost Savings, Security Gaps, and AWS Best Practices across a variety of AWS Services and compliances like HIPAA, PCI, and FedRAMP. • Support pre-sales activities for designing and scoping new customer engagements. • Ability to identify and solve complex issues for our customers and present recommendations to senior leadership. • Ability to deal with ambiguity and juggle multiple tasks at once. • Ability to conduct an AWS Well-Architect Framework Review.

• Help architect, build, and implement redundant, resilient, scalable, self-sustaining, and self-healing cloud infrastructures such as AWS. • Utilize a variety of automation tools (Terraform, Argo, Github Actions) along with cloud vendor-specific tools (CloudFormation, EKS, ECS, SAM). • Participate in internal demo/idea generation/blog posts to bring new initiatives and new tools to be implemented with our clients. • Consult with multiple clients simultaneously. • Develop strategic roadmaps and project implementation plans based on customer requirements. • Identify AWS Cost Savings, Security Gaps, and AWS Best Practices across a variety of AWS Services and compliances. • Support pre-sales activities for designing and scoping new customer engagements. • Identify and solve complex issues for customers and present recommendations to senior leadership. • Conduct an AWS Well-Architect Framework Review.

• Analyze each client's specific request and determine the underlying problem and recommend proper solution • In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration • Manage Microsoft Volume Licenses, EA and Reservation • In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA • Operational expertise InTune and other MDM solutions • Troubleshoot SQL Database and SQL reporting • Design, develop, and implement cloud-based solutions using Microsoft Azure • Implement and manage virtual servers (Hyper-V/VMware) • Server administration – Drive expansion, Root cause analysis • Administration of Azure AD/Entra ID • Support applications and functions in Azure Cloud • Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product • Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered • Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards • Troubleshoot InTune and other MDM solution experience • Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution • Consistently create and maintain documentation of client environments and Ascend Technologies best practices and processes • Other responsibilities assigned by management

• Own the platform strategy for Confluent Cloud Networking across AWS, Azure, and GCP — defining the north star, multi-year roadmap, and sequencing of bets that balance customer connectivity needs, cost efficiency, security posture, and engineering leverage • Define frameworks and standards that other PMs, designers, and engineers use to evaluate networking decisions — connection model selection criteria, cost attribution models, security control frameworks, and launch readiness standards • Drive architectural decisions in partnership with engineering leadership — weighing trade-offs between user experience, cost, and operational complexity • Expand scope and create optionality — identify adjacencies the team should move into (network observability, cost transparency tooling, next-generation isolation models) and build the business case for them • Develop the product team — mentor Senior PMs on the team, provide feedback on product documents and roadmap thinking, and raise the bar on how the team approaches customer research and decision-making • Build senior stakeholder alignment across product, engineering, sales, field, legal, and security, then present the platform vision to executive leadership to secure organizational investment — develop the business case, communicate trade-offs clearly, and earn commitment for multi-year platform bets • Define and own success metrics at the platform level — connecting technical milestones to business outcomes including revenue, retention, attach rates, and infrastructure cost efficiency • Engage directly with strategic customers and prospects — represent the product roadmap with credibility in technical conversations with enterprise CTOs, architects, and network engineers