• Analyze each client's specific request and determine the underlying problem and recommend proper solution • In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration • Manage Microsoft Volume Licenses, EA and Reservation • In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA • Operational expertise InTune and other MDM solutions • Troubleshoot SQL Database and SQL reporting • Design, develop, and implement cloud-based solutions using Microsoft Azure • Implement and manage virtual servers (Hyper-V/VMware) • Server administration – Drive expansion, Root cause analysis • Administration of Azure AD/Entra ID • Support applications and functions in Azure Cloud • Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product • Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered • Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards • Troubleshoot InTune and other MDM solution experience • Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution • Consistently create and maintain documentation of client environments and Ascend Technologies best practices and processes • Other responsibilities assigned by management

• Own the platform strategy for Confluent Cloud Networking across AWS, Azure, and GCP — defining the north star, multi-year roadmap, and sequencing of bets that balance customer connectivity needs, cost efficiency, security posture, and engineering leverage • Define frameworks and standards that other PMs, designers, and engineers use to evaluate networking decisions — connection model selection criteria, cost attribution models, security control frameworks, and launch readiness standards • Drive architectural decisions in partnership with engineering leadership — weighing trade-offs between user experience, cost, and operational complexity • Expand scope and create optionality — identify adjacencies the team should move into (network observability, cost transparency tooling, next-generation isolation models) and build the business case for them • Develop the product team — mentor Senior PMs on the team, provide feedback on product documents and roadmap thinking, and raise the bar on how the team approaches customer research and decision-making • Build senior stakeholder alignment across product, engineering, sales, field, legal, and security, then present the platform vision to executive leadership to secure organizational investment — develop the business case, communicate trade-offs clearly, and earn commitment for multi-year platform bets • Define and own success metrics at the platform level — connecting technical milestones to business outcomes including revenue, retention, attach rates, and infrastructure cost efficiency • Engage directly with strategic customers and prospects — represent the product roadmap with credibility in technical conversations with enterprise CTOs, architects, and network engineers

Role Description As an Agentforce Revenue Management Specialist SE, you'll be a technical partner and strategic advisor across the full sales cycle — working alongside Account Executives to understand client business needs and architect solutions using Salesforce's Revenue Cloud product set, now powered by Agentforce. Your scope spans the complete quote-to-cash lifecycle: product catalogs and pricing, CPQ, contract lifecycle management, order management, and billing — all built on Salesforce. You'll own your vertical the way a founder owns their business — not just responding to what the field asks for, but working cross-functionally to develop the use cases, solutions, and go-to-market strategy your segment needs. You'll be expected to build fast and build smart, using AI-assisted development tools like Claude, Cursor, and similar platforms to accelerate prototyping, demo creation, and technical enablement across the team. What distinguishes someone who thrives here: you don't just build a strong demo and move on. You see the broader pattern, develop it into a repeatable asset, and help the people around you get there too. We subscribe to the Multipliers philosophy — we need someone who delivers outsized impact not just through their own technical execution, but by raising the capability of the team around them. Responsibilities - Partner with Account Executives as a trusted technical advisor to understand client business requirements within Healthcare & Life Sciences, Financial Services, and cross-industry accounts in Canada, translating them into effective Agentforce Revenue Management solutions built on Salesforce Revenue Cloud. - Conduct in-depth discovery sessions to surface pain points and revenue operations opportunities, with particular attention to the regulatory, compliance, and operational nuances of Regulated Industries. - Design and deliver tailored solutions and product demonstrations across the full quote-to-cash process — catalogs, pricing, CPQ, CLM, orders, and billing — articulating the value of automating revenue operations and accelerating deal velocity with guided quoting and Agentforce. - Develop industry-first use cases and cross-product solutions that expand how customers realize value from the Agentforce Revenue Management platform. - Leverage AI-assisted tools (e.g., Claude, Cursor, GitHub Copilot) to accelerate demo environments, prototype solutions, and develop technical assets more efficiently. - Contribute to team-wide enablement by building reusable demo frameworks, sales collateral, and technical best practices — and helping teammates adopt them. - Stay current on the latest Agentforce Revenue Management features, Salesforce platform capabilities, and industry-specific trends across your verticals. - Participate in industry events, product launches, and webinars. Qualifications - 3+ years of experience as a Solutions Engineer, Sales Engineer, or similar pre-sales technical role. - Hands-on experience with Salesforce configuration and customization. - Working knowledge of Salesforce Revenue Cloud, with depth in one or more areas: CPQ, billing, contract lifecycle management, or order management. - Strong presentation and communication skills — able to make complex technical concepts land with both technical and executive audiences. - A builder's mindset: demonstrated comfort with modern technical tooling, including AI-assisted development environments (Claude, Cursor, Copilot, or similar) and API-based integrations. - Experience working with REST/SOAP APIs and data integration patterns. - Ability to own your vertical end-to-end — operating with autonomy while collaborating across cross-functional teams. Requirements - Experience developing net-new demo environments, use cases, or solution frameworks from scratch — not just presenting existing ones. - A track record of enabling others — whether through mentoring, building reusable assets, or leading technical enablement sessions. - Exposure to Regulated Industries (Healthcare & Life Sciences, Financial Services) and the compliance and operational nuances that shape solution design in those spaces. - Bachelor's degree in Engineering, Computer Science, Data Science, Finance, Business, or a related field. - Salesforce certifications (e.g., Revenue Cloud Consultant, CPQ Specialist, Salesforce Administrator). Benefits - Time off programs - Medical, dental, vision, mental health support - Paid parental leave - Life and disability insurance - 401(k) - Employee stock purchasing program

• Help build and maintain Cloud Infrastructure and deployment pipelines. • Act as a senior technical authority for reliability, availability, and operability of the cloud platform. • Shape and influence system designs for reliability, scalability, security, and cost efficiency. • Drive improvements to reliability practices, incident response, and post incident learning. • Provide hands-on expertise across infrastructure, automation, and CI/CD when needed. • Mentor engineers and raise the overall cloud maturity of the organization. • Partner with engineering leadership in defining and evolving SRE practices and platform architecture. • Act as a senior escalation point during major incidents and participate in on-call escalations as required.