Role Description Our Technical Business Analysts own data integration with our customers, ensuring they get value from Gridsight's platform quickly and seamlessly. This is equal parts customer-facing and technical. You'll work directly with utility customers to help them understand what data we need, review what they send, give feedback on issues, and get it into the platform. You'll spend roughly half your time in conversations with customers and half heads-down wrangling data, and configuring the system. What You'll Do - Work directly with utility customers to help them understand what data Gridsight requires, in what format, and how to provide it. - Review incoming customer data against expected schemas and quality standards, providing clear and constructive feedback on issues. - Onboard customer data into the platform using our tooling and workflows. - Identify and act on opportunities to improve our internal tooling, automating manual steps, improving validation, and making the data onboarding process more efficient, high quality and repeatable. - Drive customer data deliveries to completion — following up, unblocking, and maintaining momentum through the implementation process. - Manage complex customer situations with composure: unrealistic timelines, incomplete data, shifting priorities, and competing demands. - Identify and act on opportunities to automate manual steps, improve tooling, and make the data onboarding process more efficient and repeatable. Qualifications - Strong communication skills — you can explain technical data requirements to non-technical people, give constructive feedback, and manage expectations with confidence. - Proactive and self-directed — you see what needs doing and drive it to completion without close supervision. - Experience using SQL to analyse, validate, and wrangle messy datasets. - Experience in customer-facing or consulting-style technical roles with external stakeholder management. - Comfort with ambiguity — customer data environments are inconsistent and varied, and there won't always be a playbook. - Ability to manage your own time and priorities across multiple concurrent customer engagements. - 3+ years of professional experience in technical business analyst roles, data engineering, data analysis, technical consulting, or a similar role involving both technical and stakeholder-facing work. What Would Set You Apart - A track record of improving processes — automating manual work, building internal tools, or introducing better ways of working. - Experience with dbt or similar ELT frameworks, and exposure to working within data pipelines. - Expertise in leveraging AI-assisted development tooling. - Experience in energy, utilities, or infrastructure domains. Benefits - Competitive salary and equity package. - Remote-first, with head office in Sydney. - A talented team working on hard problems that matter. - A unique culture built around dialogue.

• Work closely with the Senior Product Manager to capture and refine business and functional requirements for AI-driven workflows, platforms, and digital tools. • Conduct stakeholder interviews, business process mapping, and gap analysis. • Write clear and detailed documentation including business requirement documents (BRDs), functional requirement specifications (FRS), and user stories with acceptance criteria. • Maintain version-controlled documentation and traceability throughout the development lifecycle. • Analyze existing workflows across strategy, creative, and compliance processes to identify areas of automation and efficiency gains through AI integration. • Create visual process models, user flows, and data maps using tools such as Miro or LucidChart. • Support design of future-state processes and help prioritize improvement opportunities aligned to product roadmaps. • Support User Acceptance Testing (UAT) by preparing test cases, coordinating end-user validation, and documenting outcomes. • Work with the Product Manager to triage defects, update requirements, and finalize release artifacts. • Track feature readiness, go-live preparation, and change management activities. • Gather metrics and KPIs related to user adoption, workflow efficiency, and platform performance. • Assist in building dashboards or reporting logic using tools like Power BI or Excel to track key transformation metrics. • Present insights and findings to internal teams to support continuous improvement.

Role Description We are inviting applications for the role of BA Order Management. In this role you will be responsible for: - End to end Order Entry - Understanding of the OTC cycle - Reporting interpretation & strategy building Responsibilities: - Understanding of the OTC cycle and where Order Entry fits - To have an understanding of the Order Management process from the start to the end - Understanding of the Supply chain industry specifically Steel Industry - Should be capable of Design thinking - Respond to customer inquiries and problem escalations - Maintain a thorough understanding of client process and policies - Provide excellent customer service to our customers - Responsible to demonstrate capacity for critical thinking and analysis - Responsible to showcase strong work ethics with the ability to work well both independently and within the context of a larger team-oriented environment - Candidate should be comfortable with 5 days working and should be flexible w.r.t timings - Excellent verbal and written communication skill - Proficient in Excel and Advanced Excel - Ability to interact with customer independently - Facilitation skills/ excellent communication and presentation skills - Ability to interact with all levels of management strong presentation skills with clear and concise communication Qualifications - Bachelors - Business Analytics - Bachelors - Computer Science - Bachelors - Statistics - Masters - Data Science - APICS Certified in Production and Inventory Management (CPIM) - APICS - Certified Supply Chain Professional certification (CSCP) - Certified Procurement Professional (CPP) - Certified Professional in Supply Management (CPSM) - Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy Requirements - Agile Methodology - Client Relations - Collaboration Tools - Cost Reduction Solutions - Data Analytics - Data Reporting - Design Thinking - Executive Presence - Inclusion - Lean Six Sigma (LSS) - Microsoft Excel - Microsoft Visual Basic for Applications - Oracle SOA Suite - Personal Effectiveness - Predictive Forecasting - Reporting - SOA Integrations - Storytelling - VBA Macros - Visualizations Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter - Make an impact – Help global enterprises solve business challenges that matter - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

• Administer and maintain Humana’s Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle. • Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle. • Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts. • Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments. • Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives. • Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery. • Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders. • Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed. • Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security. • Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies. • Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.