• Work closely with the Senior Product Manager to capture and refine business and functional requirements for AI-driven workflows, platforms, and digital tools. • Conduct stakeholder interviews, business process mapping, and gap analysis. • Write clear and detailed documentation including business requirement documents (BRDs), functional requirement specifications (FRS), and user stories with acceptance criteria. • Maintain version-controlled documentation and traceability throughout the development lifecycle. • Analyze existing workflows across strategy, creative, and compliance processes to identify areas of automation and efficiency gains through AI integration. • Create visual process models, user flows, and data maps using tools such as Miro or LucidChart. • Support design of future-state processes and help prioritize improvement opportunities aligned to product roadmaps. • Support User Acceptance Testing (UAT) by preparing test cases, coordinating end-user validation, and documenting outcomes. • Work with the Product Manager to triage defects, update requirements, and finalize release artifacts. • Track feature readiness, go-live preparation, and change management activities. • Gather metrics and KPIs related to user adoption, workflow efficiency, and platform performance. • Assist in building dashboards or reporting logic using tools like Power BI or Excel to track key transformation metrics. • Present insights and findings to internal teams to support continuous improvement.

Role Description We are inviting applications for the role of BA Order Management. In this role you will be responsible for: - End to end Order Entry - Understanding of the OTC cycle - Reporting interpretation & strategy building Responsibilities: - Understanding of the OTC cycle and where Order Entry fits - To have an understanding of the Order Management process from the start to the end - Understanding of the Supply chain industry specifically Steel Industry - Should be capable of Design thinking - Respond to customer inquiries and problem escalations - Maintain a thorough understanding of client process and policies - Provide excellent customer service to our customers - Responsible to demonstrate capacity for critical thinking and analysis - Responsible to showcase strong work ethics with the ability to work well both independently and within the context of a larger team-oriented environment - Candidate should be comfortable with 5 days working and should be flexible w.r.t timings - Excellent verbal and written communication skill - Proficient in Excel and Advanced Excel - Ability to interact with customer independently - Facilitation skills/ excellent communication and presentation skills - Ability to interact with all levels of management strong presentation skills with clear and concise communication Qualifications - Bachelors - Business Analytics - Bachelors - Computer Science - Bachelors - Statistics - Masters - Data Science - APICS Certified in Production and Inventory Management (CPIM) - APICS - Certified Supply Chain Professional certification (CSCP) - Certified Procurement Professional (CPP) - Certified Professional in Supply Management (CPSM) - Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy Requirements - Agile Methodology - Client Relations - Collaboration Tools - Cost Reduction Solutions - Data Analytics - Data Reporting - Design Thinking - Executive Presence - Inclusion - Lean Six Sigma (LSS) - Microsoft Excel - Microsoft Visual Basic for Applications - Oracle SOA Suite - Personal Effectiveness - Predictive Forecasting - Reporting - SOA Integrations - Storytelling - VBA Macros - Visualizations Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter - Make an impact – Help global enterprises solve business challenges that matter - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

• Administer and maintain Humana’s Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle. • Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle. • Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts. • Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments. • Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives. • Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery. • Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders. • Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed. • Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security. • Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies. • Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.

Role Description A Business Systems Analyst – EPIC Contract Build is responsible for leveraging healthcare systems knowledge, business processes, and Epic application expertise to support and optimize contract build workflows. This role partners with operational leaders, business stakeholders, and IT teams to maximize system efficiency, improve communication, and implement solutions that support organizational goals. The Business Systems Analyst will consult with leadership to identify operational and system needs, coordinate with technical teams to design or enhance solutions, provide support and training, and contribute to project execution and customer support efforts. This role involves gathering and documenting requirements, performing system analysis, developing specifications, and delivering solutions that meet business and operational needs. The ideal candidate will bring experience supporting Epic Contract Build activities, strong analytical skills, and the ability to collaborate across teams. - Collaborate with business stakeholders to understand requirements and identify opportunities for process improvement. - Gather, analyze, and document business and system requirements. - Develop detailed requirements, workflows, and use cases for system enhancement projects. - Support and maintain Epic Contract Build workflows and configurations. - Coordinate with IT teams and operational stakeholders to create or update system solutions. - Analyze and troubleshoot application or technology issues, identify root causes, and implement solutions. - Assist with project coordination, product support, testing, and implementation activities. - Develop and maintain user documentation, training materials, tip sheets, and technical specifications. - Provide end-user support and training as needed. - Research emerging technologies and process improvement opportunities to enhance business operations. - Participate in ongoing optimization efforts and support system enhancements. Qualifications - HS - High School Grad or Equivalent required - Epic certification preferred - Minimum 2 years of IT experience - Minimum 2 years of related Business Systems Analyst or application support experience - Experience gathering requirements, performing system analysis, and supporting business applications - Experience working with healthcare workflows and cross-functional stakeholders - Strong troubleshooting, communication, and documentation skills - Experience with Epic Contract Build workflows and configuration - Experience supporting healthcare applications or Epic environments - Experience with testing, implementation, and end-user training Benefits - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met