Role Description The Field Clinical Specialist is a visible position that will provide case support to physicians within certain territories. Case support will be done on peripheral and coronary interventional procedures in the pre-market and post-market phases of product development with the Shockwave Medical Intravascular Lithotripsy (IVL)® technology. The Field Clinical Specialist will also play a critical role in clinical studies including device training, case support and ensuring timely data collection for clinical programs. Case support may be required to support other territories at certain times. Essential Job Functions - Physician and hospital staff training, and procedural case coverage to ensure the safe and effective use of medical devices. - Effectively meet the needs of internal and external customers with a sense of urgency and drive. - Present clinical study training materials based on investigational plans to support the safe and effective use of medical devices, including study protocol, instructions for use, core lab manuals and case report forms. - Manage key study investigators; foster and maintain strong relationships through direct interactions with medical advisors and clinical leaders. - Partner with other clinical research colleagues to meet business needs in the field including site re-training, data collection for timely database locks and resolution of critical issues. - Administrative activities including training to procedures, manage territory travel and budgets. - Other duties as assigned. Qualifications - Minimum Bachelor’s Degree in business, science, nursing or related fields, or equivalent experience. - Minimum 2 years’ experience directly supporting interventional or surgical procedures within a hospital setting OR, 1 year of industry, hospital-based life sciences, sales support experience. Cardiovascular industry experience preferred but not required. - Working knowledge of clinical research, Good Clinical Practice (GCP) and regulatory compliance guidelines for clinical trials. - A history of effective collaboration with regulatory agencies through clinical studies and market releases. - Product knowledge including product vigilance and medical device reporting. - High attention to detail and accuracy. - Computer skills (MS Office products, word processing, spreadsheets, etc.). - Finance and budgeting knowledge. - Good prioritization and organizational skills. - Excellent critical thinking skills. - Excellent influencing and negotiation skills. - High energy and results-oriented individual who is mature and successful in a business environment and is skilled in motivating and inspiring people. - Entrepreneurial “hands-on” experience. Pro-active and “can do” attitude. - Ability to consider and accept feedback and suggestions for continuous improvement. - Works effectively on cross-functional teams. Demonstrated willingness to make decisions and to take responsibility for such. - Effective written, verbal and presentation skills with all levels of customers and management. - Ability to work in a fast-paced environment while managing multiple priorities. - Operate as a team and/or independently while demonstrating flexibility to changing requirements. - There may be continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day). - Significant travel >50% of time requiring the employee to be effective in a remote manner. - Employee may be required to lift objects up to 40lbs or more. Employees will be required to work in an air conditioned office space and possibly perform some tasks in our non-temperature controlled warehouse space. Required Skills - Business Behavior - Communication - Consulting - Cross-Selling - Customer Centricity - Customer Effort Score - Customer Retentions - Execution Focus - Goal Attainment - Hospital Operations - Innovation - Market Research - Medicines and Device Development and Regulation - Sales - Solutions Selling - Sustainable Procurement - Vendor Selection

• Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk • Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses. • Communicate clearly and empathetically, building trust and confidence with Sprinters. • Escalate issues appropriately to Market Operations or Clinical Managers. • Track and document field challenges to identify patterns and process improvements. • Support ad-hoc operational projects and process documentation as assigned.

• Complete warranty and chargeable repairs/breakdowns • Maintain records of performance reports • Deliver product training to staff and customers • Support the Sales Team in the development of sales in the UK • Deliver best in class Customer Service on-site in residential properties

Role Description In this role, you will be part of the Customer Program Engineering team and wider Field Service Team, providing dedicated in-region support for our civil customers across Africa. You will act as a key technical and account focal, delivering field training and repairs, and supporting the African customer base on-site and remotely. You will be expected to manage changing customer demands, set clear priorities, and engage directly with customers to maintain safe, reliable operations. As a key contributor to our team performance, you will ensure the voice of the customer is clearly represented back into the business, driving meaningful actions and improvements. Essential Responsibilities - Provide field repairs & technical support for in-region customers - Provide in-region customer training - Support our airframe partners regional conferences - Utilize best practices to challenge existing processes and drive improvement - Facilitate new contractual negotiations and rollout - Deliver quarterly updates for regional customers to key stakeholders - Support of ROW FSR activity when required Qualifications - Bachelor's Degree from an accredited University or College, or High School Diploma with compensating work experience in a similar role - Relevant experience in a regulated aerospace environment performing aircraft maintenance & customer training - Proven customer-facing and/or commercial experience - Strong oral and written communication skills - Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities, and implement recovery action when required - A self-starter able to manage your own work - Ability to apply clear thinking to solve problems and work cross-functionally - Confident in presenting and delivering technical data through training Desired Characteristics - Degree in Aerospace is preferred - Passionate about continuous improvements and be confident in challenging processes - A knowledge and understanding of the aerospace industry - A customer advocate who can successfully communicate key needs for their customer Benefits - Flexible working arrangements - Non-contributory pension - Life assurance - Group income protection - Private medical cover - Holiday: Hourly equivalent of 26 days, with flexible option to buy or sell Security Clearance Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Right to Work Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. Additional Information - Relocation Assistance Provided: No - #LI-Remote - This is a remote position