Role Description In this role, you will be instrumental in shaping the future of customer adoption across Atlassian’s Cloud Platform, Strategy Collection, and AI solutions. You will spearhead initiatives that help enterprise customers successfully implement and realize value from these offerings, ensuring our solutions are innovative, scalable, and aligned with customer needs. - Manage a talented team of Customer Success Architects across focus areas. - Collaborate with cross-functional teams to identify opportunities for technical adoption. - Address security and implementation considerations. - Drive successful adoption at scale. - Develop strategic plans that enhance customer satisfaction and operational efficiency. - Provide insights that bridge the gap between technology and business objectives. - Empower your team to showcase their successes, fostering a culture of continuous improvement and innovation. - Help customers maximize their investment in Atlassian solutions. Qualifications - A strong foundation in enterprise SaaS technologies, cloud platforms, and technical adoption within a business context. - Proven experience in leading teams and managing projects in a fast-paced environment. - Excellent communication skills, with the ability to influence and engage stakeholders at all levels. - A customer-centric mindset, with a track record of driving successful adoption of technology solutions. - Familiarity with Atlassian products and a passion for helping teams work better together. Requirements - 8+ years in customer success, consulting, or SaaS implementation, with at least 2 years in a leadership role managing large-scale, billable services portfolios and teams. - Demonstrated expertise in enterprise SaaS, cloud platform capabilities, and the Atlassian ecosystem. - Hands-on Atlassian product knowledge and experience; technical product demonstration skills. - Ability to influence technical teams; familiarity with modern development and integration approaches. - Lead and develop a high-performing team of Customer Success Architects. - Oversee technical adoption and implementation projects to ensure high-quality, timely, and budget-compliant outcomes. - Partner with Sales, Product, Customer Success, and Engineering to deliver integrated customer solutions. Benefits - A wide range of perks and benefits designed to support you and your family. - Health and wellbeing resources. - Paid volunteer days.

Role Description We're hiring a GTM engineer. Not an SDR. Not an AE. You own the customer journey end-to-end: - Outbound, discovery, demos, technical validation, closing, and expansion. - Voice AI is a technical sale, so you'll be on screen shares with CTOs and AI teams every week. - You don't need to be an engineer, but you do need to be curious enough to understand the product deeply. - We're optimizing for one person who can run their own pipeline, not a split SDR/AE motion. What you’ll do: - Outbound pipeline generation across email, LinkedIn, calls, and events. - Discovery, demos, and technical validation with engineering, product, AI/ML, contact center ops, and security/compliance stakeholders. - Full-cycle close. - Multi-threaded deals: map the org, identify champions, and build consensus across technical and business buyers. - Translate technical product value into quantified business outcomes. - Structured pilots and evaluations with clear success criteria, timelines, and decision processes. - Navigate security and procurement (SOC 2, DPAs, BAAs where relevant, data retention, region pinning, and access controls) alongside our internal teams. - Clean CRM hygiene: forecasting accuracy, mutual action plans, deal notes, next-step discipline. - Tight feedback loops to product and engineering on objections, competitive context, and pilot learnings. - Post-close partnership with customer success: clean handoff, identify expansion. What success looks like (60 days): - Week 1: ramp on product, common failure modes in voice agents, ICP, and messaging. Shadow calls. Demo-certified. - Day 14: running discovery and first-call demos independently. Generating a qualified pipeline through outbound. - Day 30: leading 2–4 active evaluations with clear success criteria and multi-threaded stakeholder alignment. - Day 60: closing initial deals and building a repeatable motion for at least one segment (persona + use case + evaluation plan). Qualifications - High agency: you proactively create opportunities and push deals forward without chaos. - Strong writing. - Curiosity for technical depth: comfortable in calls with engineering and AI stakeholders. - Operational rigor: forecasting accuracy, clean systems, and keeping commitments. - Sharp discovery and qualification: you isolate real pain, quantify impact, and map the buying process. - Coachable and competitive: you take feedback well, and you want to win. Requirements - Quota-carrying closing experience in B2B SaaS (mid-market or enterprise). - Experience selling developer tools, infra, observability, testing, security/compliance, or AI platforms. - Familiarity with voice AI stacks (telephony/WebRTC, STT/TTS, LLM tool calling, orchestration) and how they fail in production. - Experience selling into regulated industries (BFSI, healthcare) or running security-heavy procurement. - Startup experience (Seed–Series B) with ambiguity and fast iteration. How we work - Outcomes over output: we adjust roadmaps when new data lands. - Demo early and document decisions so context moves fast. - Own incidents: lead the investigation, write crisp notes, land durable fixes. - Direct, candid, respectful communication keeps remote teammates in lockstep with Austin HQ. Apply If you want to help build the backbone of reliable Voice AI and you love owning complex, high-velocity sales cycles from first call to close, we’d like to meet you. Email a short note (no formal cover letter needed) to careers@hamming.ai . Keep it concise and specific.

Role Description This role will report directly to the Associate Contracts Manager and support the Teleflex Medical OEM organization globally. This position is part of the Sales Operations team and has responsibility for all aspects related to customer and vendor contracts. This position requires a solid leader to manage the entire contract negotiation process, which includes: - Strong capabilities to interpret legal language - Strong leadership skills to manage customers (internal and external) through the process - Exceptional communication skills This position will also support Salesforce.com initiatives and ad hoc sales analysis. Principal Responsibilities - Contract Management: - Review contracts from beginning discussions through to expiration monitoring. - Draft, negotiate, and finalize contracts which include: supply agreements, quality agreements, vendor agreements, development or service agreements, and confidentiality agreements. - Work directly with internal stakeholders to provide guidance and recommendation on contractual terms and provisions. - Act as the communication liaison between internal departments, external customers (as required) and the legal department to balance input on terms and contractual provisions. - Prepare language according to the terms/contractual provisions and administer contract proposals. - Communicate with internal stakeholders the final contract structure for implementation and execution. - Manage executed contracts via proper storage/retention of executed contracts/amendments, real-time updates to the contract database repository and monitoring of expirations for internal review. - Assist in the development and maintenance of standard contract language. - Manage the customer change notification process, which includes the availability of contract parameters, timely review of required information with internal stakeholders, tracking of the communication process, and proper record retention of the communications. - Review purchase orders for clarity/concerns on contractual content primarily for China purchase orders. - Maintain and lead the process to respond to customers’ supplier pre-qualification queries and evaluations. - Maintain the process to respond to online bids. - Collect and analyze ad hoc sales data as needed by the business. - SFDC, Tradeshow Management & Ad Hoc Requests: - Manage Salesforce.com initiatives, including standard reporting, Lightning integration and Wave Analytics. - Lead quote reporting activities and analytics. - Manage tradeshow and web leads, reporting and analytics. - Ad hoc reporting and analytics upon request. Qualifications - Minimum of a Bachelor’s degree required. - Minimum five years' experience as a paralegal/legal assistant preferred. - Minimum of five years’ experience managing Business-to-Business contract agreements is preferred. - Minimum of two years of experience in manufacturing or the healthcare industry preferred. Requirements - Exceptional communication skills: written, verbal and listening. - Ability to effectively communicate to employees at all levels of the organization. - Ability to quickly process and synthesize data and information (internal & external). - Strong aptitude to understand and balance legal guidelines and language, customer requirements, and business needs. - Self-motivated with a high degree of initiative. - Ability to multi-task and prioritize workload. - Demonstrated ability to work effectively in cross-functional teams. - Demonstrated ability to effectively communicate across all levels of the organization. - Strong negotiation skills. - Ability to manage a conflict and gain consensus. - Must be well organized with a strong attention to detail. - Exceptional problem-solving skills. - Excellent computer skills including Microsoft Office, including Word, PowerPoint and Excel and ERP system (SAP preferred). - Experience with data analysis and reporting tools. Benefits - Medical, prescription drug, dental, and vision insurance. - Flexible spending accounts. - Participation in a 401(k) savings plan. - Various paid time off benefits, such as PTO, short- and long-term disability, and parental leave.

Role Description We are looking for someone who genuinely loves helping clients win. A person who thrives in driving and owning product enablement and engagement for our clients. You are energized by new technology, delighted by building relationships, and bring the structure and organization needed to keep complex projects on track. This is a client-facing role first and foremost: you will be the face of IV.AI to our clients and the engine that ensures they get maximum value from our AI platform. As the Client Services Manager on our Post-Sales team, you will own the full client lifecycle after the deal closes: from onboarding through renewal and expansion. You will be the trusted advisor our clients rely on, the internal advocate that champions their needs, and the project lead who ensures every commitment we make gets delivered on time. Responsibilities - Client Success & Partnership - Serve as the primary point of contact and trusted advisor for your portfolio of clients, owning the relationship from onboarding through renewal. - Build deep, consultative relationships with client stakeholders at all levels: from day-to-day users to executive sponsors. - Design and deliver structured onboarding experiences that drive fast time-to-value for every new client. - Conduct regular business reviews (QBRs/EBRs) to assess ROI, align on strategic goals, and identify growth opportunities. - Develop tailored success plans for each account, with defined outcomes, milestones, and success metrics. - Proactively monitor client health, engagement signals, and usage data to get ahead of risk and drive adoption. - Act as the internal voice of the client: advocating for their needs with Product, Engineering, and leadership. - Partner with Sales on renewal and expansion strategies, identifying upsell opportunities rooted in genuine client value. - Support smooth, well-documented handoffs from Sales to Post-Sales for all new clients. - Project & Delivery Ownership - Lead end-to-end project implementation: scoping, planning, documentation, resourcing, and execution. - Own project timelines, budgets, and risk registers: proactively communicating updates and escalating issues before they become problems. - Coordinate across internal teams to remove blockers and ensure client deliverables are met on time. - Maintain rigorous, organized documentation of all client projects, commitments, and progress. - Apply structured project management frameworks (formal certification a plus) to keep complex, multi-stakeholder engagements running smoothly. - Client Enablement & Problem-Solving - Deliver engaging product demos, onboarding sessions, and ongoing training to drive user adoption and confidence. - Create clear, client-facing documentation, guides, and self-service resources tailored to each client's context. - Support clients through configuration troubleshooting and product walkthroughs with patience and clarity. - Partner with Product and Engineering to accurately translate client goals into technical requirements and deliverables. - Bring structured, insightful client feedback to Product and Engineering to inform the roadmap. Qualifications - You are a people person who is genuinely energized by helping clients succeed. - You find satisfaction in a well-run project and a delighted client: and you know those two things go hand in hand. - You are excited by AI and what it makes possible, and you can communicate that excitement clearly to clients regardless of their technical background. - Highly organized and structured: you manage complexity through process, not heroics. - A proactive communicator who never lets a client wonder what's happening. - Energized by new technology and curious about how AI is evolving. - A natural relationship-builder who earns trust quickly and maintains it over time. - Calm and clear-headed in ambiguous, fast-moving situations. - An owner: if something falls through the cracks, you're already on it. Requirements - Minimum 4 years in account management, client success, or project delivery: ideally in SaaS, AI, or tech-enabled products. - Proven experience managing complex, multi-stakeholder projects from scoping through delivery. - Project management certification (PMP, CAPM, or equivalent) is a plus: or demonstrated equivalent rigor in practice. - Track record of maintaining strong retention metrics, client satisfaction scores, or NPS. - Experience running executive business reviews and presenting ROI narratives to senior stakeholders. - Exceptional verbal and written communication skills: equally comfortable with technical and non-technical audiences. - Highly organized with strong attention to detail and the ability to manage multiple accounts and workstreams simultaneously. - Proficiency in project management tools (e.g., Asana, Notion, or similar) and presentation tools (PowerPoint or Google Slides). Nice-to-Have - Familiarity with data modeling (SQL schemas, GraphQL, MongoDB) and data visualization. - Experience in Sales, Technical Sales, or close collaboration with revenue-facing teams. - Background working with AI, NLP, or data-driven SaaS products. Benefits - IV.AI is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees.