IV AI, Inc

Role Description We are looking for someone who genuinely loves helping clients win. A person who thrives in driving and owning product enablement and engagement for our clients. You are energized by new technology, delighted by building relationships, and bring the structure and organization needed to keep complex projects on track. This is a client-facing role first and foremost: you will be the face of IV.AI to our clients and the engine that ensures they get maximum value from our AI platform. As the Client Services Manager on our Post-Sales team, you will own the full client lifecycle after the deal closes: from onboarding through renewal and expansion. You will be the trusted advisor our clients rely on, the internal advocate that champions their needs, and the project lead who ensures every commitment we make gets delivered on time. Responsibilities - Client Success & Partnership - Serve as the primary point of contact and trusted advisor for your portfolio of clients, owning the relationship from onboarding through renewal. - Build deep, consultative relationships with client stakeholders at all levels: from day-to-day users to executive sponsors. - Design and deliver structured onboarding experiences that drive fast time-to-value for every new client. - Conduct regular business reviews (QBRs/EBRs) to assess ROI, align on strategic goals, and identify growth opportunities. - Develop tailored success plans for each account, with defined outcomes, milestones, and success metrics. - Proactively monitor client health, engagement signals, and usage data to get ahead of risk and drive adoption. - Act as the internal voice of the client: advocating for their needs with Product, Engineering, and leadership. - Partner with Sales on renewal and expansion strategies, identifying upsell opportunities rooted in genuine client value. - Support smooth, well-documented handoffs from Sales to Post-Sales for all new clients. - Project & Delivery Ownership - Lead end-to-end project implementation: scoping, planning, documentation, resourcing, and execution. - Own project timelines, budgets, and risk registers: proactively communicating updates and escalating issues before they become problems. - Coordinate across internal teams to remove blockers and ensure client deliverables are met on time. - Maintain rigorous, organized documentation of all client projects, commitments, and progress. - Apply structured project management frameworks (formal certification a plus) to keep complex, multi-stakeholder engagements running smoothly. - Client Enablement & Problem-Solving - Deliver engaging product demos, onboarding sessions, and ongoing training to drive user adoption and confidence. - Create clear, client-facing documentation, guides, and self-service resources tailored to each client's context. - Support clients through configuration troubleshooting and product walkthroughs with patience and clarity. - Partner with Product and Engineering to accurately translate client goals into technical requirements and deliverables. - Bring structured, insightful client feedback to Product and Engineering to inform the roadmap. Qualifications - You are a people person who is genuinely energized by helping clients succeed. - You find satisfaction in a well-run project and a delighted client: and you know those two things go hand in hand. - You are excited by AI and what it makes possible, and you can communicate that excitement clearly to clients regardless of their technical background. - Highly organized and structured: you manage complexity through process, not heroics. - A proactive communicator who never lets a client wonder what's happening. - Energized by new technology and curious about how AI is evolving. - A natural relationship-builder who earns trust quickly and maintains it over time. - Calm and clear-headed in ambiguous, fast-moving situations. - An owner: if something falls through the cracks, you're already on it. Requirements - Minimum 4 years in account management, client success, or project delivery: ideally in SaaS, AI, or tech-enabled products. - Proven experience managing complex, multi-stakeholder projects from scoping through delivery. - Project management certification (PMP, CAPM, or equivalent) is a plus: or demonstrated equivalent rigor in practice. - Track record of maintaining strong retention metrics, client satisfaction scores, or NPS. - Experience running executive business reviews and presenting ROI narratives to senior stakeholders. - Exceptional verbal and written communication skills: equally comfortable with technical and non-technical audiences. - Highly organized with strong attention to detail and the ability to manage multiple accounts and workstreams simultaneously. - Proficiency in project management tools (e.g., Asana, Notion, or similar) and presentation tools (PowerPoint or Google Slides). Nice-to-Have - Familiarity with data modeling (SQL schemas, GraphQL, MongoDB) and data visualization. - Experience in Sales, Technical Sales, or close collaboration with revenue-facing teams. - Background working with AI, NLP, or data-driven SaaS products. Benefits - IV.AI is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description IV.AI is looking for a Data Scientist to join and help work on machine learning problems (in the field of natural language processing) for large enterprise clients and to improve the suite of products that we offer. The ideal candidate should be helpful, responsive, dependable, and comfortable working remotely within a small team with tight deadlines. We value people who thrive working collaboratively in a distributed team and who are enthusiastic about the potential of machine learning. - Your primary responsibility is to deliver quality production-ready code, data, and insights. - Execute on defined tasks and contribute to solving problems with defined solutions. Salary range: USD$20,000 to $36,000 (USD) annual based on experience Timezone: PST Employment Type: Full Time Employee Qualifications - Great people come from diverse backgrounds. - We’re not necessarily looking for a Computer Science Masters or PhD. - Looking for someone who cares about articulating high quality data observations. - Ability to work diligently while tackling problems systematically. Requirements - 2+ years writing queries in SQL or running models in Python/Jupyter. - 2+ years experience with statistical analysis. - Write and speak clearly, communicate empathetically. - High standard of excellence for your work. - Attention to detail: spotting typos in text and errors in data. Bonus Points - Data visualization beyond pies and bars (e.g. box and whiskers, histograms, violin plots). - Github: pull, push, merge, PR, cherry-picking, issue tracking. - Regular Expressions. - PostgreSQL 12+. - An example where we can see your writing style (in English), ideally data-related. Responsibilities - Primarily focus on improving your craft as a Data Scientist. - Build SQL queries to calculate specific metrics. - Prototype data pipelines on Jupyter. - Write clear and concise reports for client deliverables, and documentation for internal tools. - Analyze and present datasets or results with simple methods. - Understand the reasoning behind the team's design decisions to verify and debug implementations of the designs. Company Description IV.AI is the world's smartest AI platform with a focus on enterprise. We have grown fast but aim to retain the scrappy nature that enabled us to build big ML models that outperform the industry standards. There are a lot of companies right now that talk about the potential impact of AI while we hustle hard and have actually proven the benefits repeatedly. - We’re trying to help everyone become better informed by using machine learning. - Our inclusive culture values people regardless of their background, education, or upbringing. - You should expect hard challenges working with our tier 1 client list. - Being professional and respectful of our clients is of the utmost importance. - Our employees are constantly problem-solving and assessing their own output to maximize delivery. - We never try to write more code than is necessary for a task. - We’re still young; expect that you'll be part of a core team, able to have a say in the future of the company.

Role Description IV.AI, a US based company based in Los Angeles, is looking for a passionate, skilled and driven Software Engineer to join our growing team. This role is ideal for someone who thrives on solving hard problems, values clean architecture and is eager to make an impact across the entire stack. You'll be in charge of the release process for one of our primary products. You'll be working everyday on improving our code quality through QA, testing, code review and release management. You'll also have a hand in building modern web applications using TypeScript, React and PostgreSQL, while contributing to scalable backend services and collaborating cross-functionally to ship thoughtful, high-quality features. Salary range (based on experience): $110,000 - $140,000 What You’ll Do - Lead Devops and infrastructure work (we're GCP + Terraform) - Participate in code reviews, technical discussions and system design sessions - Contribute to full stack engineering (on a TS & React stack) - Collaborate with product managers, designers, and engineers to define, scope, and implement new features - Own key projects from technical design through implementation and deployment - Write clean, scalable and testable code with an emphasis on performance and reliability - Mentor junior developers and share best practices across the team Qualifications - 5+ years of professional software development experience - Familiarity with Terraform or other infrastructure-as-code tools - Experience with GCP, AWS, or other cloud providers - Excellent problem-solving skills and a proactive, ownership-oriented mindset - Strong communication skills - written and verbal - A collaborative spirit and desire to work cross-functionally - Passion for computer science fundamentals and building long-lasting solutions Nice to Have - Experience with TypeScript, React, PostgreSQL and BigQuery - Comfort working in a startup or fast-moving environment - Contributions to open source or side projects Benefits - Work on meaningful projects with real impact - Collaborate with smart, motivated people who care about quality and growth - Enjoy flexible remote work and a supportive team culture - Receive competitive compensation and benefits - Get opportunities to grow and take ownership across the stack and product Company Description IV.AI is the world's leading language processing AI platform. We have grown fast, but aim to retain our scrappy nature that enabled us to build big AI models that outperform the industry standards. There are many companies right now that talk about the potential impact of AI while we hustle hard and have actually proven the benefits repeatedly. - We help people become smarter by using AI or data generated by AI models - the increased human intelligence is driven via a polished AI product that makes sense of noisy social media data, documents, web data, podcasts, internal or external communications. - IV.AI takes problems that were previously too complex to manage because of the scope of the research and tracking needed to solve them and makes them easy to solve via high-quality data, easy to use tools and experienced, helpful teams. - Our inclusive culture values people regardless of their background, education or upbringing. In order to train machines to act appropriately, we need builders and contributors who are representative of the entire population. AI is only as good as the teams working on it and the training they receive. - We're a hardworking team who values "whole-grain" work: deep problem solving, sound judgment across the system, and decisive execution. - Being professional and respectful of clients and coworkers is of the utmost importance. We work with blue-chip clients and with very sensitive data that requires care and diligence via our focused security systems and protocols. - Our employees are constantly problem-solving and assessing their own output to maximize delivery. It's important that our team is always looking for the best way of addressing problems so we can manage customer expectations.

Role Description IV.AI is looking for a passionate, skilled, and driven VP of Engineering to join our growing team. This role is ideal for someone who thrives on solving hard problems, values clean architecture, and is eager to make an impact across the entire technical direction of the org. The role will be reporting directly into the CTO and will also take on management of engineering resources too. - Lead and scale the engineering team through strategic hiring, mentoring, and performance management - Write and ship production code regularly - this is a hands-on technical leadership role - Work directly with Product Managers to define and execute the technical roadmap - Refine engineering processes, workflows, and best practices - Drive architectural decisions and ensure technical excellence across all systems - Partner with executive leadership to set technical vision and prioritize engineering initiatives - Manage engineering budgets, resource allocation, and capacity planning - Foster a strong engineering culture focused on innovation, collaboration, and continuous improvement - Own system reliability, performance, and security across the entire technology stack - Report on engineering metrics, team health, and project progress to the CTO and executive team Qualifications - 5+ years of professional software development experience - 2+ years of engineering management experience - Strong experience with one of the following: Python or TypeScript - Strong communication skills - written and verbal - A collaborative spirit and desire to work cross-functionally - Someone who is passionate about software engineering and mentoring/managing engineers Requirements - Experience with AWS, GCP, or other cloud providers (Nice to Have) - Comfort working in a startup or fast-moving environment (Nice to Have) - Contributions to open source or side projects (Nice to Have) Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Work From Home Company Description IV.AI is the world's leading language processing AI platform. We have grown fast, but aim to retain our scrappy nature that enabled us to build big AI models that outperform the industry standards. - We help people become smarter by using AI or data generated by AI models. - IV.AI takes problems that were previously too complex to manage and makes them easy to solve via high-quality data, easy to use tools and experienced, helpful teams. - Our inclusive culture values people regardless of their background, education or upbringing. - In just 5 years, IV.AI has built a scalable platform with 100s of AI solutions for Fortune 500 companies. - Being professional and respectful of clients and coworkers is of the utmost importance. - Our employees are constantly problem-solving and assessing their own output to maximize delivery.