• Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions • Define and execute IT strategy aligned with company growth and operational needs • Ensure reliability, performance, and scalability of core systems and infrastructure • Oversee user access management, identity systems, and security controls across the organization • Drive IT security initiatives, including policies, access reviews, and compliance efforts • Manage IT vendors, service providers, and technology investments • Oversee onboarding and offboarding processes, including system access and device management • Develop and maintain IT policies, documentation, and operational processes • Partner cross-functionally to evaluate, implement, and optimize business systems and tools • Lead system integrations and ensure efficient data flow across platforms • Monitor system performance and proactively identify risks and improvement opportunities • Build, lead, and develop the IT Operations team.

• Troubleshoot and perform preventive maintenance on Battery Energy Storage System (BESS) equipment. • Perform Lock Out Tag Out (LOTO) of equipment as an authorized person and under properly performed LOTO conditions. • Conduct daily safety and task planning discussions including pre-task planning, Job Hazard Assessments (JHAs), and Risk Assessments (RAs). • Interact with vendors and customers in a professional manner. • Act as a team member to support site work which could include supervising field work onsite focusing on safety, quality, and efficiency.

Role Description Process residential mortgage loans. Achieve production and quality metrics. Liaison between loan officer, borrower, underwriter and funding. Prepare and review loan file to ensure completeness of submission and supporting documents, as well as compliance with underwriting and investor guidelines. Monitor overall loan processing cycle time to ensure the loan closes on time. Communicate and coordinate the resolution of issues that delay loan closing timeline. - The processor is to become the contact for non-licensed activity once the loan is submitted to them. - Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans. - Identify potential issues and communicate to consumer and loan officer. - Request supporting documentation from borrower within required timeframes. - Order and review all third-party documentation, including credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc. to identify and address potential issues. - Check ratios and verify accuracy of AUS findings and program applicability. - Review and verify documentation integrity to ensure it aligns with findings, completeness and compliance, and submit loan file to underwriting for approval. - Update and verify accuracy of data input into system. - Verify compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. - Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing. - Order generation of loan documents. - Use and modify templates to compose professional correspondence and emails. - Provide status updates to Loan Officers and/or borrowers. - Stay current with federal and state regulations and industry guidelines. Qualifications - High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred. - Recent work experience includes one or more years’ experience with processing loans or assisting in loan processing. - Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners. - General knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional loans. - Thorough knowledge of conventional loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines. - General knowledge of valid documentation related to processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.). - Ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency and responsiveness. - Excellent customer service, interpersonal, verbal and written communication skills. - Intermediate math skills. - Strong verbal and written communication skills. - Strong detail orientation and highly organized. - Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs. Requirements - Physical: Work is primarily sedentary; occasionally walks and/or stands. - Manual Dexterity: Frequent use of computer keyboard and mouse. - Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. - Environmental: Office environment – no substantial exposure to adverse environmental conditions. - Average monthly pipeline is 14 loans. - Travel: 0% Benefits - Hourly range: $18.1788 to $27.2683 USD. - Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. - This position offers eligibility for incentive compensation. - Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Role Description We are inviting applications for the role of Insurance - Head of Insurance Service Operations Manager English Remote EMEA! General Responsibilities: - Client management: - Carries out daily and weekly interactions with the client on operational performance. - Proactively engages in communication with the customer regarding the team/process, changes, or issues. - Responsible for coordinating the process of document development necessary for proper running of clients' meetings/governances. - Identifies and presents the client with possible risks to establish suitable action plans. - Conducts presentations and negotiations with key stakeholders on the client side. - Responsible for client satisfaction for the services delivered by the company across his areas. - Negotiates and brings a new scope within the managed processes. - Acts as a secondary point of contact for escalation of issues raised by the client and takes necessary measures to solve these. - Communicates with the customer about the status of the action plan. - Follows deadlines agreed with the client and maintains the relationship regarding the agreed action plan. - Builds a strong collaborative relationship with key stakeholders at the customer site. - Proactively asks for feedback and takes full responsibility for the process and managed operations. - Proposes and discusses transformation initiatives with the customer. - Negotiates productivity clauses based on dependencies on internal/external factors. - Conducts team huddles to communicate customer priorities. - Ensures connection with global and regional internal stakeholders for a mutual approach in terms of account strategy and direction. - Maintains close collaboration with homologous Pathfinders and Process Architects to be informed about process-related issues/initiatives. Qualifications - Bachelors - Accounting - Bachelors - Commerce - Bachelors - Economics - Bachelors - Finance - Masters - Finance Requirements - ACCA Qualified Accountant (ACCA) - SEGi University and Colleges - Blackline - Financial Close Level 1 Implementation Certification - NIIT - Certified Investment Management Analyst (CIMA) - DataTrained - Microsoft Excel Certification - Normandale Community College - SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAP - Required Skills: Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management, Microsoft Office, People Leadership - Language: English - Language Proficiency: Advanced - C1 - Job Type: Regular - Master Skill List: F&A - I2C - Remote Type: Office - Work Shift: Standard (Portugal) Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.