Role Description We are inviting applications for the role of Insurance - Head of Insurance Service Operations Manager English Remote EMEA! General Responsibilities: - Client management: - Carries out daily and weekly interactions with the client on operational performance. - Proactively engages in communication with the customer regarding the team/process, changes, or issues. - Responsible for coordinating the process of document development necessary for proper running of clients' meetings/governances. - Identifies and presents the client with possible risks to establish suitable action plans. - Conducts presentations and negotiations with key stakeholders on the client side. - Responsible for client satisfaction for the services delivered by the company across his areas. - Negotiates and brings a new scope within the managed processes. - Acts as a secondary point of contact for escalation of issues raised by the client and takes necessary measures to solve these. - Communicates with the customer about the status of the action plan. - Follows deadlines agreed with the client and maintains the relationship regarding the agreed action plan. - Builds a strong collaborative relationship with key stakeholders at the customer site. - Proactively asks for feedback and takes full responsibility for the process and managed operations. - Proposes and discusses transformation initiatives with the customer. - Negotiates productivity clauses based on dependencies on internal/external factors. - Conducts team huddles to communicate customer priorities. - Ensures connection with global and regional internal stakeholders for a mutual approach in terms of account strategy and direction. - Maintains close collaboration with homologous Pathfinders and Process Architects to be informed about process-related issues/initiatives. Qualifications - Bachelors - Accounting - Bachelors - Commerce - Bachelors - Economics - Bachelors - Finance - Masters - Finance Requirements - ACCA Qualified Accountant (ACCA) - SEGi University and Colleges - Blackline - Financial Close Level 1 Implementation Certification - NIIT - Certified Investment Management Analyst (CIMA) - DataTrained - Microsoft Excel Certification - Normandale Community College - SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAP - Required Skills: Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management, Microsoft Office, People Leadership - Language: English - Language Proficiency: Advanced - C1 - Job Type: Regular - Master Skill List: F&A - I2C - Remote Type: Office - Work Shift: Standard (Portugal) Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.

Role Description Atlassian's partner ecosystem is how we scale customer value, GTM execution, and long-term growth. The Field Partner Operations (FPO) team sits within Partner & Alliances and exists to turn partner strategy into field execution — embedding directly with regional leadership to drive planning, business reviews, and operational rigor. This role leads the FPO Manager team. You'll build, coach, and scale a group of embedded operators who each partner with a Geo Leader to drive planning, performance, and cross-functional coordination across their region. We're data-driven, AI-first, high-empathy, and deeply collaborative. We do serious work and don't take ourselves too seriously doing it. - Collaborate with Field and Business Leaders to set prioritization for the FPO function. - Ensure your direct reports have the clarity, tools, and support to drive outcomes in their geography. - Find what works in the field, standardize it, and scale it. - Define the FPO operating model, standards, and vision — translate strategy into action the team can execute consistently. - Hire, coach, and develop FPO Managers. - Set team objectives, KR plans, and resource priorities. - Efficiently manage multiple workstreams and make clear decisions on timing and trade-offs. - Build and improve shared playbooks, templates, and operating rhythms. - Champion an AI-first mindset: find opportunities to use AI and automation to accelerate planning, reporting, and analysis. - Create cross-geo forums for FPO Managers to share patterns, solve common problems, and feed field insights back into global methodology. - Use data to surface trends, coverage gaps, risks, and opportunities that inform leadership decisions. - Foster psychological safety and proactively address factors that contribute to attrition. Qualifications - Strong people leadership, operational expertise, cross-functional influence — plus high empathy, a data-driven mindset, and genuine enthusiasm for AI. - 8+ years in partner ops, GTM ops, sales strategy & ops, or business ops in enterprise SaaS. - 3+ years managing senior operational or strategy professionals. - Turns ambiguity into structure — builds operating models, team priorities, and measurable outcomes from unclear strategic goals. - Builds team culture on empathy, psychological safety, and collaboration. - Data-driven by default — defaults to evidence, builds that expectation into the team, and influences stakeholders through facts. - Genuinely curious about AI and automation; biased toward tools that make the team faster. - Influences without authority across senior stakeholders. - Clear, concise communicator — clarifies messages, drives alignment, and champions decisions even without full agreement. Requirements - High bar for performance. - Able to make tough calls and guide managers through complex people situations. Benefits - Wide range of perks and benefits designed to support you and your family. - Health and wellbeing resources. - Paid volunteer days.

Role Description Queen Martins is hiring a commercially driven Brands and Operations Officer to help grow and monetize a fast-rising personal brand and media platform. This role is for someone who understands how to position personalities, secure opportunities, build strategic relationships, negotiate deals, and drive revenue through partnerships, visibility, and influence. This is not a traditional administrative or social media role. We are looking for someone who can actively help monetize the brand by: - Securing opportunities - Building strategic partnerships - Managing high-value relationships - Driving collaborations - Packaging offers - Turning visibility into revenue The ideal candidate understands creator economy dynamics, celebrity/talent management, partnerships, sponsorships, and business growth. Key Responsibilities - Source and secure paid brand partnerships, sponsorships, and collaborations - Identify and pursue speaking, media, ambassadorial, and visibility opportunities - Build and maintain strong industry relationships and social capital - Position the brand for monetization opportunities locally and internationally - Develop partnership proposals, media kits, and commercial offers - Manage inbound opportunities and outbound business development - Coordinate launches, collaborations, and strategic campaigns - Negotiate deals and ensure proper follow-through - Work closely with content and media teams to align visibility with revenue goals - Track partnership pipelines, conversions, and income opportunities Qualifications - Has experience managing creators, founders, influencers, public figures, or celebrities - Understands how to secure deals and monetize influence - Has strong relationship-building and networking abilities - Is commercially minded and opportunity-driven - Has existing social capital and access to valuable networks - Is confident in outreach, pitching, and negotiations - Understands brand positioning and audience growth - Is proactive, resourceful, and execution-focused - Understands both Nigerian and global media/business landscapes - Can identify trends, partnerships, and strategic positioning opportunities quickly Preferred Background - Talent management - Influencer management - Celebrity relations - Brand partnerships - PR & strategic communications - Media business development - Creator economy or entertainment business Important Note We are specifically looking for candidates who have: - Successfully driven revenue through partnerships, sponsorships, brand deals, or strategic collaborations - Helped personalities or brands grow commercially - Built repeatable monetization structures and opportunities This role is best suited for a commercially sharp relationship-builder — not a purely administrative or content support profile. Benefits - Compensation: N350,000 - N400,000

Role Description Owns the end-to-end operational backbone of CCM and RPM programs across multiple physician practices — covering billing, compliance, reporting, and account management. We are looking for a Director of CCM/RPM Operations to lead and own the operational backbone of our programs. This is a high-impact role responsible for the end-to-end performance of CCM and RPM across multiple practices. You will oversee billing operations, ensure compliance with CMS regulations, build reporting infrastructure, and serve as a key operational & implementation partner to physician groups. You will play a central role in making sure our programs are structured for growth while remaining audit-ready, efficient, and aligned with real-world clinical workflows. This role is ideal for someone who is not just an operator, but a builder – someone who can design systems, fix what's broken, and scale what works. Qualifications - 7–10+ years in healthcare operations with direct CCM and/or RPM program experience - Strong background in revenue cycle management, Medicare Part B billing, and care management operations - Deep knowledge of CCM/RPM CPT codes: 99490, 99439, 99487, 99489, 99453, 99454, 99457, 99458 - Fluency with documentation requirements, time-based billing rules, and supervision models - Experience working with physician practices; MSO, CIN, or VBC background preferred - Prior experience leading programs or teams - AI fluency — actively uses AI tools to work faster and smarter; must be able to speak to specific tools and use cases at screening - Strong written and verbal communication — exceptional written English; assessed at screening - Must be able to work during US Central/Eastern business hours Requirements - Experience in cardiology or with cardiac patient populations (preferred) - Hands-on experience with RPM device programs (preferred) - Familiarity with Akos, HealthSnap, Prevounce, or Optimize Health (preferred) - Value-based care or ACO model experience (preferred) - Clinical background (RN, NP, or similar) — beneficial but not required (preferred) Benefits - Compensation: $90,000 – $110,000 base + target 20% performance bonus - Type: 1099 (with potential conversion to W-2) - Location: Remote (Texas-based, preferred) Key Responsibilities - Own CCM/RPM billing performance and integrity across all partner practices - Ensure documentation supports billing requirements; monitor claim accuracy and reduce denial rates - Work with internal teams and external billing partners to improve collections and streamline processes - Define workflows for complex billing scenarios: straddle-month billing, corrections, and audit documentation - Ensure all programs adhere to CMS guidelines for CCM, RPM, PCM, and TCM — including supervision requirements and documentation standards - Build and maintain audit-ready workflows at all times - Lead internal audits and prepare for external audits - Translate regulatory updates into operational changes - Oversee operational performance across practices; define and track key metrics (enrollment growth, engagement, billable utilization, device compliance) - Identify bottlenecks and implement process improvements - Ensure alignment between clinical workflows, platform capabilities, and billing requirements - Build and manage reporting across operational, financial, and practice-level performance - Develop dashboards, ensure data accuracy, and translate insights into actionable recommendations - Support billing validation, compliance monitoring, and executive decision-making - Serve as senior operational point of contact for physician practices - Support onboarding, monitor performance, and identify growth opportunities - Build strong relationships with physicians and practice administrators - Collaborate with clinical leadership, care management teams, and product/technology partners - Design systems that scale as the organization grows Who Will Succeed in This Role - High ownership orientation — treats the programs as if they personally built them - Comfortable operating with ambiguity; builds structure where none exists - Detail-oriented without losing sight of the bigger operational picture - Strong communicator who can work directly with physicians and practice administrators - Analytically strong — turns data into decisions, not just reports