Role Description First Due is a leading provider of Public Safety Software, and outbound prospecting is one of our highest-leverage channels for generating qualified pipeline across fire, EMS, and law enforcement agencies. We're looking for a Sales Development Sequence Manager to serve as the operational backbone of our SDR motion—owning every cadence, sequence, and outbound play across Gong Engage and Salesforce. - Own the end-to-end design, build, and optimization of all SDR cadences and sequences in Gong Engage and Salesforce. - Develop a structured A/B testing program across various elements. - Maintain a versioned, tagged library of cadences segmented by persona, agency size, and use case track. - Continuously monitor sequence performance and refresh underperforming cadences. - Partner with the Director of Sales Development and RSDs to translate quarterly priorities into deployable cadences. - Own the operational workflow that moves prospecting data from various platforms into Gong Engage and Salesforce. - Build and maintain trigger-based outbound plays around public safety-specific signals. - Maintain list hygiene standards across the SDR funnel. - Operate as the primary owner of Qualified and its AI-driven automated sequencing for the SDR team. - Lead onboarding and ongoing training for SDRs on various platforms. - Serve as the central operational point of contact between SDRs, RSDs, Marketing, RevOps, and Product Marketing. - Define and track sequence-level KPIs and build dashboards for performance visibility. Qualifications - 4–7 years of experience in sales development operations, sales engagement management, or RevOps. - Hands-on expertise in Gong Engage (or comparable platforms) and Salesforce. - Demonstrated experience with at least one prospecting/sales intelligence platform. - Direct, hands-on experience with Qualified or comparable AI-driven platforms. - Proven ability to design, run, and act on rigorous A/B tests. - Strong messaging and copywriting instincts. - Highly organized with strong project management instincts. - Excellent written and verbal communication skills. Requirements - B2B SaaS or technology company experience, ideally selling into mid-market or government/public sector buyers. - Familiarity with public safety, government, or mission-critical software industries. - Experience operating within or alongside an AI-forward GTM team. - Background that combines messaging/content development with sales engagement operations. - Confidence navigating a fast-paced, cross-functional environment. Benefits - Competitive pay. - Medical, dental, and vision coverage. - FSA/HSA. - 401(k). - Flexible PTO. - A fully remote workplace. - A technology stipend. - Opportunities for advancement.

• Build and maintain clear, up-to-date tracking for roadmap commitments, aligning expectations across Product and Technology stakeholders. • Partner with one or more Agile development teams as a leader, advocate, and hands-on team member throughout planning, development, and delivery. • Work with engineers to make sure tickets include thorough, accurate technical implementation notes and are ready for execution. • Identify, track, and resolve blockers, risks, and cross-team dependencies during project planning and development. • Facilitate backlog prioritization and sequencing to align work with customer value, strategic goals, and team capacity. • Participate in project meetings and Agile or Scrum ceremonies, helping teams stay organized, focused, and accountable. • Provide transparent reporting on project progress, risk factors, launch plans, and outcomes. • Coordinate with Release Managers to support regulatory requirements, launch readiness, and expected delivery cadence.

• Planung, Steuerung und Umsetzung von Projekten im Microsoft‑Dynamics‑365‑F&SCM‑Umfeld • Koordination interner Teams und externer Partner – gemeinsam bringen wir Projekte ins Ziel • Strategische Beratung unserer Kunden zu Rollout, Lösungsdesign und Projektvorgehen • Übernahme von Budget‑, Risiko‑ und Ressourcenverantwortung • Sicherstellung von Qualität, Terminen und Projektergebnissen • Aktives Stakeholder‑Management und professionelle Kommunikation auf allen Ebenen • Unterstützung im Presales und bei der Erstellung kundenorientierter Angebote

Role Description The Solution Manager, or otherwise referred to as the Technical Account Manager, provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management. This position is fully remote, with occasional travel. This role can reside anywhere in the United States. The estimated salary range is $80,000 - $90,000, based on experience level. Key Responsibilities - Provide primary business, technical and product/service advice to customers, including effective solutions to customer’s project inquiries and generating price quotes for project design. - Analyze customers’ needs, resolve troubleshooting and/or complaints with technical issues, and advise them of additional services and product solutions when necessary. - Identify potential areas of concern for customers and make recommendations based on recognizing customers’ current and future needs during continued business relationships. - Maintain close communication with customers and facilitate communication with technical support when necessary. - Collaborate with internal teams/departments to achieve sustainable growth. - Organize and provide training for internal sales and external distributors by delivering presentations and/or demos. Qualifications - The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, and peptide therapeutics. - Exceptional verbal and written communication and presentation skills. - Must be customer-centered and proactive/action-oriented. - Excellent analytical skills & problem-solving skills, able to grasp new concepts quickly. - Strong organization skills with great attention to detail. - Enjoy working in a fast-paced and team-oriented environment. Company Description GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy. GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.