Role Description As a key member of the Solution Assurance team, the Principal Architect understands our customers’ most pressing business challenges and drives their success by addressing complex supply chain management challenges through Kinaxis Maestro deployments. This role partners closely with customers and system integrators on partner-led Maestro deployments, leveraging deep Maestro expertise, advanced analytics, and AI-enabled tools to guide solution design, proactively mitigate risk, and accelerate value realization. - Lead solution assurance engagements with customers and partners, shaping and validating supply chain software requirements using a structured, data-driven approach. - Leverage AI and advanced analytics to accelerate solution validation and quality reviews; proactively identify delivery risks; drive efficiency across analysis, documentation and solution design; and establish scalable best practices across deployments. - Proactively analyze deployment health signals (data quality, configuration complexity, integration patterns, partner execution trends) to identify risks early and recommend corrective action before impact is realized. - Serve as a supply chain and Maestro thought leader, articulating the value of Kinaxis’ solutions across the customer lifecycle and reinforcing data-backed business outcomes. - Evaluate overall systems architecture, data models, and process flows to ensure solutions are architecturally sound, data-governed, scalable across geographies and business units while aligned to best practices and measurable KPIs. - Review and challenge complex data, analytics, and configuration designs to ensure outputs are reliable, interpretable, and aligned to business intent. - Provide risk-informed recommendations grounded in quantitative analysis and deployment metrics to mitigate solution, integration, and adoption risks. - Lead proactive and critical escalations using structured problem-solving frameworks and evidence-based insights to resolve complex supply chain challenges. - Present executive-level insights and recommendations by synthesizing technical, operational, and risk data into clear, actionable narratives. - Manage multiple engagements simultaneously, using prioritization frameworks and data signals to focus attention on highest-risk or highest-impact activities. - Continuously identify opportunities to improve solution assurance methodologies through AI augmentation, automation, and analytics standardization. Qualifications - Bachelor's or master's degree in industrial engineering, Supply Chain, Operations Research, Computer Science, Computer Engineering, Statistics, Information Technology, or related field. - 7+ years of experience in software implementation, consulting, or business roles within supply/demand planning, inventory management, or manufacturing. - 1+ years as a Solution Architect for enterprise-level supply chain transformation programs, deploying Kinaxis Maestro solutions in complex, multi-year and multi-geography environments. - Demonstrated AI fluency, including ability to select and apply the right tools to solve business problems, using advanced prompting techniques to accelerate analysis and documentation, improving efficiency and insight quality, and critically evaluating outputs for accuracy, bias, and relevance. - Strong data acumen, with the ability to drive evidence-based decisions by being able to interpret complex datasets and configuration patterns, translate analytics into actionable insights, and define KPIs and success metrics for deployment health. - Proven ability to proactively identify and mitigate customer and partner risks using structured analysis and predictive indicators. - Excellent facilitation and communication skills, capable of influencing stakeholders from functional leads to executive sponsors. - Strong problem-solving and critical-thinking skills, able to synthesize high volumes of complex information into prioritized, outcome-oriented actions. - Demonstrated leadership, coaching, and mentoring capabilities within a matrixed, high-performance team environment. Requirements - Deep expertise in supply chain concepts and best practices, combined with in-depth experience implementing Maestro solutions and applications. - Experience producing and reviewing complex process blueprints and translating business requirements into scalable technical designs for large enterprise customers. - Advanced technical experience across data integration and governance; system configuration and deployment; data quality validation and performance optimization; and analytics enablement and KPI alignment. - Strong ability to connect architecture decisions to measurable business outcomes and risk exposure. - Ability to travel up to 50% and work effectively in remote and client-site environments. Benefits - Flexible vacation and Kinaxis Days (company-wide day off on the 3rd Friday of every month). - Flexible work options. - Physical and mental well-being programs. - Regularly scheduled virtual fitness classes. - Mentorship programs and training and career development. - Recognition programs and referral rewards. - Hackathons.