Role Description We are currently searching for a Sr QA Analyst / Support: - Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, adhering to defined test plans and acceptance criteria. - Create, execute, and document test cases, scenarios, and results, providing supporting evidence for all system functionalities. - Validate operational alignment ensuring the system supports Mexico Brokerage needs, including parcel processing, exception handling, and data flows. - Identify and report defects with high detail, including reproduction steps, logs, and business impact analysis. - Support defect triage by collaborating with the QA Lead, vendors, and technical teams to clarify issues and validate fixes. - Perform specialized testing including functional, regression, integration, and User Acceptance Testing (UAT) support. - Provide second-level support for SLAMNET-Parcel, troubleshooting whether issues are related to functionality, configuration, data, or user execution. - Assist business users during stabilization phases by reproducing issues and documenting findings for the technical teams. - Maintain testing documentation and traceability logs to ensure all validation evidence is properly archived. - Participate in status meetings to provide updates on testing progress, risks, and blockers during the rollout. Qualifications - Proven experience as a QA Engineer, Tester, or Business QA Analyst in system implementation or production support. - Mandatory knowledge of Mexico Brokerage processes, customs clearance, parcel operations, or logistics workflows. - Strong ability to convert functional requirements into detailed test cases and validation steps. - Expertise in defect management, with the ability to troubleshoot and isolate root causes (data vs. code vs. process). - Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow, or HP ALM. - Detail-oriented approach to managing multiple test cases and support tickets simultaneously. Requirements - Proven experience as a QA Engineer, Tester, or Business QA Analyst in system implementation or production support. - Mandatory knowledge of Mexico Brokerage processes, customs clearance, parcel operations, or logistics workflows. - Strong ability to convert functional requirements into detailed test cases and validation steps. - Expertise in defect management, with the ability to troubleshoot and isolate root causes (data vs. code vs. process). - Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow, or HP ALM. - Detail-oriented approach to managing multiple test cases and support tickets simultaneously. Company Description At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders.

• Develop detailed test plans and test cases based on software requirements and technical specifications. • Collaborate in defining acceptance criteria with product and engineering teams. • Identify potential risks in design and propose mitigation strategies. • Participate in root cause analysis of failures, collaborating on resolutions. • Support bug prioritization and QA activity planning. • Develop quality reports and test metrics. • Contribute to the continuous improvement of QA processes within the team. • Test APIs using tools such as Postman or similar. • Familiarity with Linux command line. • Nice to have: Knowledge of Docker.

• Provide support, training and education to process servers that are underperforming based on key metrics • Create positive and engaging server experience for all underperforming process servers: • Communicate directly with process servers providing coaching and meaningful feedback • Field all questions from process servers and resolve blockers • Ensure process servers understand expectations and the timeframe in which they need to adjust. • Set clear expectations for underperforming servers • Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely. • Hold Servers accountable to directly impact performance • Track and communicate all blockers to the leadership team • Work closely with the recruiting department when additional coverage is needed

• Act as a primary point of contact for families enrolled in a Connections Academy or Pearson Online Academy program. • Report to the Supervisor of Quality Assurance Management as a part of the Enrollment Operational Enablement Department. • Review and evaluate customer interactions related to enrollment workflows using established quality standards and scorecards. • Identify root causes of quality defects and support continuous improvement initiatives. • Partner with Teams to drive effective resolution behaviors through coaching. • Document findings and provide actionable insights to reinforce systemic issues.