• Act as a primary point of contact for families enrolled in a Connections Academy or Pearson Online Academy program. • Report to the Supervisor of Quality Assurance Management as a part of the Enrollment Operational Enablement Department. • Review and evaluate customer interactions related to enrollment workflows using established quality standards and scorecards. • Identify root causes of quality defects and support continuous improvement initiatives. • Partner with Teams to drive effective resolution behaviors through coaching. • Document findings and provide actionable insights to reinforce systemic issues.

• Perform comprehensive pre-launch QA validation for all CRM campaigns, bonuses, and promotional setups across multiple channels (Email, SMS, Push, Onsite) • Verify all bonus configurations, ensuring the accuracy of eligibility rules, wagering requirements, caps, expiry dates, game restrictions, and underlying mechanics • Validate targeting logic and player segmentation accuracy prior to any campaign activation • Execute structured, end-to-end testing using test accounts to simulate real player scenarios, confirming that tracking, triggers, and reward deliveries function flawlessly • QA automated lifecycle journeys to guarantee correct entry/exit logic and timing, preventing duplicate triggers, stacking conflicts, or unintended player exposure • Build, maintain, and own standardized QA checklists, testing protocols, and Standard Operating Procedures (SOPs) • Establish and enforce mandatory QA approval gates and audit trails before any campaign or automation is activated • Conduct root cause analysis on CRM incidents or failed executions to identify recurring gaps and implement preventative controls • Report QA findings, operational risks, and continuous improvement recommendations directly to CRM leadership

Role Description A Verity está buscando novos talentos! Somos uma aceleradora de soluções digitais e buscamos QA Automation Sênior para fazer parte dessa jornada. Olha só quais são as experiências e conhecimentos que você precisa ter para acelerar e transformar com a gente: - Automação de Testes: Criação, manutenção e execução de scripts de automação para aplicações Web (WebdriverIO), APIs (Postman ou PactumJS), e Dados (Python/Javascript). - Estratégia de Testes: Definir o plano de testes e elaborar cenários utilizando BDD (Behavior Driven Development) com escrita em Gherkin. - Integração Contínua: Integrar os testes automatizados nas pipelines de CI/CD para garantir a qualidade em cada deploy (Gitlab). - Gestão de Bugs: Identificar, registrar e acompanhar a resolução de falhas através de ferramentas como Lambdatest ou Kanbanize. - Colaboração Ágil: Participar ativamente de cerimônias (Dailies, Plannings, Refinamentos) e trabalhar em conjunto com desenvolvedores e POs para definir critérios de aceite. Qualifications - Linguagens de Programação: Domínio de pelo menos uma linguagem como JavaScript/Python. - Frameworks de Automação: Experiência com ferramentas de automação de testes de mercado. - Testes de API: Conhecimento sólido em Postman, Pactum ou Swagger para validação de serviços backend. - Banco de Dados: Consultas SQL para validação de dados e integridade de informações. - Controle de Versão: Uso fluído de Git (GitFlow). Requirements - Proativa, Visão ágil de estratégia de testes. - Conhecimentos: Ferramenta de testes Appium e automação de testes mobile em Device Farm. - Contexto Financeiro: Experiência anterior com sistemas bancários ou meios de pagamento. - Segurança: Conhecimento em práticas de Security by Design e ferramentas de análise de vulnerabilidades. Benefits - Vale refeição - Vale alimentação - Auxílio home office - Assistência médica - Assistência odontológica - Seguro de vida - Parcerias de descontos - Convênios em estabelecimentos e instituições de ensino - Treinamentos de agilidade recorrentes - Licenças Alura - Intervalo Verity

• Provide Quality leadership as part of the New Modalities Quality team to ensure end to end quality oversight necessary to facilitate agility and speed-to-market while sustaining compliant supply of new modalities pipeline products to global markets. • Stay ahead of current GMP requirements and industry trends as described in worldwide regulations and industry standards, and trend reporting. • Maintain a subject matter expert level of knowledge related to these specialized areas of expertise, with a specific focus on Antibody Drug Conjugates. • Provide guidance and coaching to manufacturing colleagues on new modalities quality oversight requirements and Health Authority GMP expectations. • Evaluate current company and partner Quality Management Systems for seamless integration and realize synergies where available while ensuring compliance to GMP requirements. • Ensure alignment to corporate policies as well as other divisional policies related to management of product quality. • Implement a fit-for-purpose QMS, ensuring end-to-end quality oversight of new modalities products manufactured at our company and external partner sites. • Partner with our company's Manufacturing Division QMS team for QMS updates as needed. • Work in partnership across the organization (Research, Manufacturing and Commercial) to understand the unique requirements for the new modality products and ensure that these requirements are addressed via fit-for-purpose quality management oversight. • Evaluate external partner Quality and compliance robustness and identify Quality risks. • Work with internal colleagues and external partners to remediate risks as appropriate. • Ensure that facilities/processes are compliant and support approval of new modality regulatory filings. • Maintain close working relationship with our research and manufacturing divisions' Quality departments and Technical CMC teams for end-to-end Quality oversight/support of new modalities products. • Support development of and report quality metrics measuring operational effectiveness to appropriate research and manufacturing divisions' governance forums. • Ensure continuous improvement to new modalities QMS to maintain GMP and Regulatory compliance.