Role Description As a Release Manager, you are a release enabler for Docusign’s core services, coordinating cross‑team release activities across environments and products (e.g., eSign/Core, CLM, Rooms, IAM). You own the operational lifecycle of releases—from calendar planning and release readiness through execution, validation, and post‑release follow‑up—ensuring changes ship safely, predictably, and in compliance with Docusign’s change‑management and audit standards. You partner closely with Engineering, SRE, Docusign Operations Center, QA, Security, and Product to minimize release risk while improving velocity and automation, and you act as a primary contact for release status, blockers, and hot‑patch decisioning. Responsibilities - Coordinate release planning and calendars across CORE and CLM (and additional domains such as Rooms/Insight) including code‑freeze dates, QAR/UAT/Prod milestones, and No‑Fly windows. - Run end‑to‑end release processes for eSign/Core monthly releases and weekly patches: track builds through TK, Stage, Demo, Prod, and USFED, and ensure all gates and approvals are met before promotion. - Own and facilitate Go/No‑Go meetings for major releases: prepare status, verify test results, highlight risks, and formally record Go/No‑Go outcomes and required follow‑ups. - Create and manage Release Authorizations (RA) and related artifacts (e.g., Jira RM tickets, DIRCA maintenance incidents, Zephyr or regression dashboards) to meet compliance and audit requirements. - Coordinate UAT and Production release activities for CLM and other products: drive RM Jira epic/story creation, SQL review coordination with DBAs, TestInfra pre‑deployment automation, and DOC pre‑deployment steps. - Partner with DOC to sequence and monitor deployments across regions and sites, ensure pre‑deployment checks are completed, and support troubleshooting of failed deployment jobs where RM is accountable (e.g., auth jobs, RA corrections/voids). - Enforce change‑management and business‑hours policies, including No‑Fly/moratorium periods, emergency change exceptions, and adherence to defined patch and hot‑patch criteria. - Drive late‑merge and hot‑patch governance: validate justification against criteria, ensure CAB/Director approvals, and manage the “exception path” safely through the unified branching strategy. - Maintain and improve release observability: partner with engineering/SRE to build and evolve RM dashboards, status views, and metrics that show release readiness, deployment progress, and risk across services and environments. - Support post‑release quality by coordinating validation evidence (e.g., Sawmill, Zephyr, CLM testing spreadsheets) and ensuring it is attached to RAs and Jira tickets as required for compliance. - Support root‑cause and post‑mortem work for release‑related incidents and deployment regressions, ensuring ownership is clear, documentation in DIRCA is complete, and corrective actions are tracked to closure. - Act as a key stakeholder and driver for Unified Release Management (URM) initiatives, contributing requirements, feedback, and work‑items that improve automation, governance, and the release experience for internal teams and customers. - Partner with Service Catalog owners and SRE to ensure service metadata needed for release governance (owners, on‑call, health dashboards, environments) is accurate and used consistently in release workflows. - Communicate clearly and proactively: provide concise release status, risk, and impact summaries to engineering leaders, incident commanders, and DOC, and ensure release email updates and stakeholder notifications are timely and accurate. Qualifications - Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Systems, or a related field. - 5+ years of experience in Release Management, Program/Project Management, SRE/DevOps, or Technical Operations supporting production software releases. - Experience managing multi‑environment release pipelines (e.g., dev, demo, production, regulated environments) with formal gates and approvals. - Experience with Jira (or equivalent) for driving release epics/stories, change records, and cross‑team work tracking. - Experience with CI/CD and deployment tooling such as Azure DevOps, Jenkins, GoCD, and related release automation pipelines. - Experience with SDLC and change‑management controls (e.g., CAB, change types, rollback planning, audit evidence) in a SaaS or enterprise environment. - Experience coordinating cross‑functional stakeholders (Engineering, SRE, DOC, QA, Security, Product) under time pressure and driving to clear decisions. Preferred Qualifications - Excellent written and verbal communication skills, including the ability to summarize complex technical risk and status for non‑technical stakeholders. - Experience running releases for large, distributed systems or multi‑product platforms. - Experience with observability and validation tooling such as Kusto, Grafana, Zephyr, or equivalent for using data to make Go/No‑Go decisions. - Familiarity with regulated or high‑compliance environments (e.g., USFED, IL4/IL5, ISO/SOC) and associated evidence expectations for releases. - Background in or close partnership with operations/SRE teams, including exposure to incident response and post‑mortem practices. - Experience contributing to or leading release‑process transformation efforts (e.g., Unified Release Management, increased automation, dashboarding and metrics). - Comfort working with SQL/DBA partners and understanding database deployment considerations as part of coordinated releases. Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: - California: $133,900.00 - $208,725.00 base salary - Illinois, Colorado, Massachusetts and Minnesota: $129,500.00 - $178,025.00 base salary - Washington, Maryland, New Jersey and New York (including NYC metro area): $129,500.00 - $184,150.00 base salary - Washington DC: $133,900.00 - $184,150.00 base salary - Ohio: $114,100.00 - $156,925.00 base salary Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region. - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement. - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment. - Retirement Plans: select retirement and pension programs with potential for employer contributions. - Learning and Development: options for coaching, online courses and education reimbursements. - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

Role Description First Due is a leading provider of Public Safety Software, and outbound prospecting is one of our highest-leverage channels for generating qualified pipeline across fire, EMS, and law enforcement agencies. We're looking for a Sales Development Sequence Manager to serve as the operational backbone of our SDR motion—owning every cadence, sequence, and outbound play across Gong Engage and Salesforce. - Own the end-to-end design, build, and optimization of all SDR cadences and sequences in Gong Engage and Salesforce. - Develop a structured A/B testing program across various elements. - Maintain a versioned, tagged library of cadences segmented by persona, agency size, and use case track. - Continuously monitor sequence performance and refresh underperforming cadences. - Partner with the Director of Sales Development and RSDs to translate quarterly priorities into deployable cadences. - Own the operational workflow that moves prospecting data from various platforms into Gong Engage and Salesforce. - Build and maintain trigger-based outbound plays around public safety-specific signals. - Maintain list hygiene standards across the SDR funnel. - Operate as the primary owner of Qualified and its AI-driven automated sequencing for the SDR team. - Lead onboarding and ongoing training for SDRs on various platforms. - Serve as the central operational point of contact between SDRs, RSDs, Marketing, RevOps, and Product Marketing. - Define and track sequence-level KPIs and build dashboards for performance visibility. Qualifications - 4–7 years of experience in sales development operations, sales engagement management, or RevOps. - Hands-on expertise in Gong Engage (or comparable platforms) and Salesforce. - Demonstrated experience with at least one prospecting/sales intelligence platform. - Direct, hands-on experience with Qualified or comparable AI-driven platforms. - Proven ability to design, run, and act on rigorous A/B tests. - Strong messaging and copywriting instincts. - Highly organized with strong project management instincts. - Excellent written and verbal communication skills. Requirements - B2B SaaS or technology company experience, ideally selling into mid-market or government/public sector buyers. - Familiarity with public safety, government, or mission-critical software industries. - Experience operating within or alongside an AI-forward GTM team. - Background that combines messaging/content development with sales engagement operations. - Confidence navigating a fast-paced, cross-functional environment. Benefits - Competitive pay. - Medical, dental, and vision coverage. - FSA/HSA. - 401(k). - Flexible PTO. - A fully remote workplace. - A technology stipend. - Opportunities for advancement.

• Build and maintain clear, up-to-date tracking for roadmap commitments, aligning expectations across Product and Technology stakeholders. • Partner with one or more Agile development teams as a leader, advocate, and hands-on team member throughout planning, development, and delivery. • Work with engineers to make sure tickets include thorough, accurate technical implementation notes and are ready for execution. • Identify, track, and resolve blockers, risks, and cross-team dependencies during project planning and development. • Facilitate backlog prioritization and sequencing to align work with customer value, strategic goals, and team capacity. • Participate in project meetings and Agile or Scrum ceremonies, helping teams stay organized, focused, and accountable. • Provide transparent reporting on project progress, risk factors, launch plans, and outcomes. • Coordinate with Release Managers to support regulatory requirements, launch readiness, and expected delivery cadence.

• Planung, Steuerung und Umsetzung von Projekten im Microsoft‑Dynamics‑365‑F&SCM‑Umfeld • Koordination interner Teams und externer Partner – gemeinsam bringen wir Projekte ins Ziel • Strategische Beratung unserer Kunden zu Rollout, Lösungsdesign und Projektvorgehen • Übernahme von Budget‑, Risiko‑ und Ressourcenverantwortung • Sicherstellung von Qualität, Terminen und Projektergebnissen • Aktives Stakeholder‑Management und professionelle Kommunikation auf allen Ebenen • Unterstützung im Presales und bei der Erstellung kundenorientierter Angebote