• Desenvolver relacionamentos dentro das contas atribuídas em todas as linhas de negócios; • Contribuir com o sucesso do cliente ao longo do seu ciclo de vida, interagindo de forma proativa com as áreas da Clicksign, identificando oportunidades de expansão e redução de riscos de churn; • Monitorar e contribuir com a satisfação, métricas, engajamento e retenção da carteira de clientes, por meio das ferramentas disponíveis propondo ações de melhoria quando necessário; • Contribuir e propor ações de melhoria contínua em prol da melhor experiência e aderência do produto ao cliente, interagindo e compartilhando insights com as áreas internas da Clicksign de Solutions e Produto; • Realizar follow up e registro das demandas para os clientes, por meio dos canais de comunicação oficiais da estrutura; • Potencializar o uso das nossas soluções e/ou serviços, por meio da apresentação das melhores práticas de uso e da elaboração de ações que objetivem o resultado esperado pelo cliente; • Gerir a performance do cliente de grande complexidade no uso dos produtos e serviços, acompanhando os critérios de sucesso do cliente e antecipando possíveis problemas; • Criar e apresentar relatórios de acompanhamento dos principais indicadores do cliente quando necessário.

About Tenpoint Therapeutics Tenpoint Therapeutics is a global, commercial biotechnology company focused on developing groundbreaking treatments to improve vision in the aging eye. Our pipeline includes paradigm-shifting therapeutics for ophthalmic indications with significant unmet medical need, including presbyopia, cataracts, and geographic atrophy. Our lead product, YUVEZZI™, is the first and only dual-agent eye drop for the treatment of presbyopia in adults and was approved by the FDA on January 28, 2026. Presbyopia, the gradual loss of near vision that typically begins around age 45, affects about two billion people globally and 128 million people in the U.S. YUVEZZI™ is expected to be broadly commercially available in the U.S. in Q2 2026. Role Overview We are seeking a Thought Leader Liaison to join Tenpoint Therapeutics to be a trusted medical marketing strategic partner to influential optometrists and ophthalmologists in supporting education, insight generation, speaker development and peer to peer engagement. This is an external facing role responsible for identifying, developing, and sustaining strategic relationships with thought leaders, including Presbyopia and emerging refractive therapies. You will play a critical role in shaping the Presbyopia ecosystem during market development and early commercialization, informing strategy across medical, marketing, and commercial teams. This position covers the Northeast, including the Mid-Atlantic region. Willingness to travel up to 60%-70%. Key Responsibilities Thought Leader Engagement & Development Identify, segment, and prioritize national, regional, and emerging thought leaders across OD and MD communities relevant to presbyopia Build long-term, trust-based relationships with high-influence clinicians, positioning the company as a credible scientific partner. Develop tailored engagement plans aligned to each thought leader’s influence, interests, and developmental stage. Serve as a consistent external presence for the company at congresses, advisory boards, speaker trainings, competitive intelligence and educational programs. Speaker & Faculty Development Support the recruitment, training, and ongoing development of speaker bureau members. Coach speakers on effective scientific storytelling, data interpretation, and audience-specific messaging (within approved content). Senior Director to partner with Medical Affairs and Marketing to align faculty capabilities with educational needs across disease state, mechanism of action, and clinical integration. Scientific Exchange & Insights Facilitate high-quality scientific discussions around clinical data, unmet needs, patient selection, and real-world adoption considerations. Gather and synthesize actionable insights from thought leaders to inform strategy, education, and future evidence generation. Provide feedback to internal stakeholders on emerging trends, objections, and opportunities within the refractive correction landscape. Cross-Functional Collaboration Work closely with Medical Affairs, Marketing, Sales Leadership, and Training to ensure aligned, compliant execution. Contribute to advisory board planning, insight reports, and post-engagement readouts. Support congress strategy through faculty engagement, competitive intelligence, and on-site leadership presence. Experience Bachelor’s degree required Advanced degree (OD, MD, PharmD, PhD, MBA) a plus but not mandatory 8–12+ years of experience in Thought Leader development within pharmaceutical, biotech, or medical device environments, with significant external HCP engagement relevant to presbyopia. Prior experience in Medical Affairs, KOL Management, Thought Leader Engagement, Training, or Strategic Marketing strongly preferred Background in ophthalmology, optometry, refractive correction, or adjacent vision-care markets highly desirable. Proven ability to build and manage senior-level relationships with influential clinicians and academic leaders. Strong scientific and clinical fluency, enabling confident engagement with top-tier thought leaders and the ability to translate complex data into clear, credible dialogue. Demonstrated enterprise-level business acumen, with the ability to connect insights to broader business, educational, and market-shaping objectives. Strategic, adaptable mindset with comfort operating in ambiguous, evolving, and pre-launch/early-launch environments. High emotional intelligence, discretion, and credibility in sensitive scientific and peer-to-peer discussions. Physical Requirements & Reasonable Accommodation Salary and Benefits Information We know our people are the driving force behind the success of our mission and vision. That’s why we offer a competitive benefit package to attract the very best talent to our team and to take care of our employees and their families.​​​​​​​ Below is a snapshot of our U.S. benefits package for full-time employees. Generous medical, dental, and vision health insurance plans Flexible spending accounts for health and dependent care Short-term, long-term, and life/AD&D insurance Employee Assistance Program 20 paid vacation days, 12 paid holidays, and 12 sick days 401(k) Retirement Plan with 100% company match up to 4% and immediate vesting Hybrid work options Wellness Resources Stock Options For more information, visit www.tenpointherapeutics.com and follow us on LinkedIn , X , and Instagram .

Posting Type Remote/Hybrid Job Overview The Customer Success Management team partners with our customers to help them achieve measurable outcomes using the Relativity suite of products. We play a critical role in driving product adoption, demonstrating return on investment (ROI), and ensuring customers realize long-term value across their Relativity journey. This role is a hybrid Customer Success position that combines ownership of a small set of Corporate Enhanced Tier accounts with structured, project-based adoption support for Corporate Standard Tier customers. Job Description and Requirements The expected salary range for this role is between following values: $67,000 and $101,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery

Hello, Client Success Specialist! Freeosk is looking for an experienced Client Success Specialist to join our remote team. Our ideal candidate has experience with in-store and digital marketing strategies. A Client Success Specialist nurtures client relationships with our brand partners – among them Fortune 100 Consumer Packaged Goods companies – and drives internal teams towards program execution excellence. In addition to supporting Client Success team duties, Client Success Specialists work in tandem with their Sales counterparts to secure revenue, manage internal and external process pre and post-sale to position Freeosk for future partnerships by delivering exceptional client service. We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. There will be travel required to our Chicago office from time to time. Some key responsibilities are... Provide necessary support and coordination to the Client Success team Architect client solutions grounded in clear performance expectations Serve as the primary point of contact for clients, proactively guiding them through Freeosk’s program development process and responding to their needs Act as liaison between internal teams (Sales, Consumer Experience, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution Your skills, background and experience include... Minimum 3 years of experience (in-store or digital marketing required) Ability to thrive under pressure and meet deadlines while multi-tasking Excellent communication and interpersonal skills Proactive self-starter willing to learn and grow with an ever-changing business Ability to assist with time-sensitive requests or issue escalations with all levels of internal and external management Proficient in Microsoft Office, Google Workspace, and JIRA applications Proficient in Salesforce or other CRM Bachelor’s Degree in a relevant field preferred The salary range for this Client Success Specialist position is $50,000 to $65,000 annually, depending on experience and skills. This range represents the minimum to maximum that Freeosk reasonably expects to pay for this position. Our Benefits Competitive pay 401(k) Match Program Medical, Dental, Vision Insurance Work From Home Stipend Short Term and Long Term Disability Life Insurance Paid Time Off Volunteer Opportunities Summer Hours Parental Leave Tuition Reimbursement Sabbatical Program Professional Development Wellness Stipend Social events