Hello, Client Success Specialist! Freeosk is looking for an experienced Client Success Specialist to join our remote team. Our ideal candidate has experience with in-store and digital marketing strategies. A Client Success Specialist nurtures client relationships with our brand partners – among them Fortune 100 Consumer Packaged Goods companies – and drives internal teams towards program execution excellence. In addition to supporting Client Success team duties, Client Success Specialists work in tandem with their Sales counterparts to secure revenue, manage internal and external process pre and post-sale to position Freeosk for future partnerships by delivering exceptional client service. We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. There will be travel required to our Chicago office from time to time. Some key responsibilities are... Provide necessary support and coordination to the Client Success team Architect client solutions grounded in clear performance expectations Serve as the primary point of contact for clients, proactively guiding them through Freeosk’s program development process and responding to their needs Act as liaison between internal teams (Sales, Consumer Experience, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution Your skills, background and experience include... Minimum 3 years of experience (in-store or digital marketing required) Ability to thrive under pressure and meet deadlines while multi-tasking Excellent communication and interpersonal skills Proactive self-starter willing to learn and grow with an ever-changing business Ability to assist with time-sensitive requests or issue escalations with all levels of internal and external management Proficient in Microsoft Office, Google Workspace, and JIRA applications Proficient in Salesforce or other CRM Bachelor’s Degree in a relevant field preferred The salary range for this Client Success Specialist position is $50,000 to $65,000 annually, depending on experience and skills. This range represents the minimum to maximum that Freeosk reasonably expects to pay for this position. Our Benefits Competitive pay 401(k) Match Program Medical, Dental, Vision Insurance Work From Home Stipend Short Term and Long Term Disability Life Insurance Paid Time Off Volunteer Opportunities Summer Hours Parental Leave Tuition Reimbursement Sabbatical Program Professional Development Wellness Stipend Social events

• Manage day-to-day client relationships, including project plans, status updates, and meeting coordination • Directly manage and distribute all deliverables, action items, and notes stemming from client meetings • Work with the SAE, ensure client activities are progressing on schedule and adhere to prescribed standards to ensure retention of customers • Assist with the building of external facing presentations for meetings, such as annual review meetings and any other client/vendor meetings and attend all reporting discussions virtually or in person as needed with client • Manage and track all member escalations with the client and internal Firefly teams, ensuring resolution is achieved within 5 business days • Work with the navigation team to serve as a main point of contact for CS on all vendor integration discussions and coordinate with internal key stakeholders

• Own onboarding, nurturing, retention, upselling and ongoing success for all customers • Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources • Engage actively in client discussions to position the value of our solution • Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

• Own onboarding, nurturing, retention, upselling and ongoing success for all customers • Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources • Engage actively in client discussions to position the value of our solution • Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap