Role Description Think Academy's Middle School Math Competition team is looking for a part-time, remote teaching assistant to provide in-class and after-class assistance to our AMC10 students. Teaching assistants will guide and encourage students to develop and fulfill their academic potential and develop profound problem-solving skills. - Keeping the class proceeding in an orderly fashion, answering any questions students might have, communicating to parents about any absences, and generally making the environment conducive to students' study. - Reminding students to submit homework, grading homework, guiding students to office hours, and helping answer questions students or parents might have. - Providing timely and constructive feedback on student assignments and performances to promote continuous improvement. - Helping to maintain our WeCom parent group throughout the semester. - Recording video explanations for homework problems. - Editing textbooks and other learning materials. Qualifications - Bachelor's degree in Mathematics, Education, or a related field. Advanced degrees such as Master's, or experience in AMC10 competition are highly preferred. - Fluent in both English and Chinese to communicate with team members and parents. - Passionate about education, willing to help students achieve their potential. - Responsible and responsive to facilitate remote work. - Weekend availability is required. - Excellent communication and interpersonal skills with the ability to effectively engage and motivate students. Benefits - Flexible remote work - Teaching Fee: $30/hour - Non-Teaching Fee: $16-20/hour; Includes class preparation and after-class services such as grading homework, replying to parent messages, periodically giving feedback, etc. - Commission: 15% Target Performance Bonus - CPT/OPT accepted

• Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions • Troubleshoot account, billing, and technical issues related to the Epic platform • Escalate more complex issues to the appropriate internal teams with clear documentation and context • Utilize pre-built macros, templates, and personalized communication to provide consistent, high-quality support • Follow established support workflows, quality standards, and response guidelines • Collaborate with the Customer Experience team to identify recurring issues and suggest process improvements • Meet or exceed customer satisfaction and response time goals

• Deliver an exceptional experience for our customers by resolving issues efficiently. • Provide proactive support to ensure customers get the most value from our product. • Serve as a trusted advocate for customers, helping create positive interactions that build long-term satisfaction and loyalty. • Collaborate closely with design and development teams to improve processes, workflows, and product experiences based on customer feedback and needs. • Shape solutions that enhance usability, streamline operations, and elevate the overall customer experience.

Role Description As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism. - Provide outstanding customer service by responding to inbound calls and assisting with questions regarding service plans, upgrades, added services, and billing. - Perform basic troubleshooting for telecom and mobile device issues. - Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding. - Effectively de-escalate challenging situations while maintaining a calm and positive demeanor. - Identify opportunities to upsell or enhance customer accounts through additional products or services that meet their needs. - Work collaboratively within a supportive and engaging call center team environment. Qualifications - Strong communication and active listening skills. - Ability to remain calm, empathetic, and solution-oriented in customer interactions. - A passion for helping people and creating a positive customer experience. - Comfort working in a fast-paced, team-centered call center environment.