Role Description We are seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment. - Communicate with clients to understand their hotel needs, preferences, and budgets - Provide accurate information about hotel options, pricing, and amenities - Assist clients with making and managing reservations - Maintain accurate records of client interactions and bookings - Respond to inquiries promptly and professionally via phone, email, or online platforms - Collaborate with team members to ensure client satisfaction - Stay current on travel trends, hotel offerings, and industry updates Qualifications - Strong communication and customer service skills - Friendly, professional demeanor with attention to detail - Ability to work independently and manage multiple tasks - Basic computer proficiency and reliable internet connection - Interest in hospitality, travel, and creating memorable guest experiences - Previous experience in customer service, hospitality, or reservations is a plus but not required Benefits - Flexible, remote work environment - Comprehensive training and access to industry tools and booking systems - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks - Opportunities for personal and professional growth - $45,000 - $65,000 a year Company Description We are a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.

• Deliver an exceptional experience for our customers by resolving issues efficiently. • Provide proactive support to ensure customers get the most value from our product. • Serve as a trusted advocate for customers, helping create positive interactions that build long-term satisfaction and loyalty. • Collaborate closely with design and development teams to improve processes, workflows, and product experiences based on customer feedback and needs. • Shape solutions that enhance usability, streamline operations, and elevate the overall customer experience.

Role Description As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism. - Provide outstanding customer service by responding to inbound calls and assisting with questions regarding service plans, upgrades, added services, and billing. - Perform basic troubleshooting for telecom and mobile device issues. - Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding. - Effectively de-escalate challenging situations while maintaining a calm and positive demeanor. - Identify opportunities to upsell or enhance customer accounts through additional products or services that meet their needs. - Work collaboratively within a supportive and engaging call center team environment. Qualifications - Strong communication and active listening skills. - Ability to remain calm, empathetic, and solution-oriented in customer interactions. - A passion for helping people and creating a positive customer experience. - Comfort working in a fast-paced, team-centered call center environment.

Role Description We are looking for a motivated and results-oriented Customer Service & Lead Generation Specialist to join our dynamic team. In this role, you will play a critical part in driving the growth and market expansion of our services tailored for law firms. Your primary focus will be on building strong relationships with business partners, such as consultancy firms, who recommend or sell Stafi’s services. This role emphasizes strategic partnership development to generate leads and expand our client base. Key Responsibilities - Identify and build relationships with consultancy firms and other potential business partners who can recommend or sell Stafi’s services to law firms. - Conduct outreach through calls, emails, and networking events to establish partnerships and promote Stafi’s offerings. - Develop tailored partnership proposals and agreements that align with the goals of our business partners and highlight the value of our services. - Foster long-term relationships with business partners to ensure continued collaboration and mutual success. - Collaborate with internal teams to ensure smooth onboarding and service delivery for clients referred by business partners. - Monitor industry trends, competitor activities, and partnership opportunities to inform strategies and enhance Stafi’s market position. - Track partnership performance, sales metrics, and referral activities, adjusting strategies as needed to meet goals. Qualifications - Strong background in business development, partnership building, or B2B sales. - Experience working with consultancy firms or developing channel partnerships is highly advantageous. - Knowledge of or experience working with law firms is a plus. - Excellent verbal and written communication skills. - Proficiency in CRM and sales tools (e.g., Salesforce, HubSpot) to track partner activities and performance. - Ability to build rapport and maintain strong, trust-based relationships with business partners and stakeholders. - Self-motivated, driven, and capable of working independently as well as collaboratively within a team. - Creative problem-solving skills and a strong customer-focused mindset. - A background or understanding of legal services is a bonus. Requirements - Applicants must be U.S. citizens. - This application is open to applicants from any state.