• Manage customer communication and expectations. • Provide phone, email and chat Support to assigned accounts. • Provide troubleshooting and debugging of customer problems. • Act as the customer liaison to Engineering, Sales, and Field Engineer teams. • Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly. • Escalate critical issues and roadblocks to the Technical Support Manager. • Be a part of the on-call rotation for the assigned product team

• Provides expertise to clients and account team to educates customers on patient experience surveys and data collection processes and communicates regularly with the Advisor assigned to the account. • Participates in client calls as necessary. • Audits, interprets, and provides advice based on recurring monitoring and maintenance metrics to ensure client compliance with government-required data collection. • Monitors, maintains and makes adjustments to all patient experience products and services for a portfolio consisting primarily of Press Ganey’s most complex, strategic health care system accounts. • Prioritizes workload and manages timelines to meet client target dates for projects and for internal service level agreements. • Informs and advises client and internal Press Ganey account team of progress on client projects and requests. • Serves as SME resource for internal teams. • Facilitates a collaborative team environment for both internal and external clients. • Provides ongoing support for new and existing products. • Contributes annually to at least one cross-departmental internal project around developing/improving processes, acting as lead or co-lead. • Cross trains as needed for exposure to Press Ganey products.

Title: Industrial Technical Support Engineer - Grand Rapids Location: Grand Rapids United States Customer Support Job Description: Imagine yourself… - Doing meaningful work that makes an everyday impact on the world around you. - Growing your expertise and expanding your skillset with every project. - Thriving in a supportive, global team environment that values technical depth and continuous improvement. It's possible with a role at Linx Printing Technologies (www.linxglobal.com). Linx, a Veralto company, is a leading global provider of coding and marking solutions used across manufacturing industries to code food, pharmaceuticals, and essential goods. As part of the Linx and broader Veralto team, you'll work with production‑critical technology that makes a real‑world impact-while building deep engineering expertise and long‑term career growth. About Linx The Role Reporting to the Technical Support leadership team, the Industrial Technical Support Engineer provides high‑level technical support for Linx's industrial coding and marking systems used on high‑speed manufacturing lines. This hands‑on engineering role focuses on true machine fault‑finding across electro‑mechanical, electrical, electronic, fluid, and software systems-supporting distributors remotely and providing targeted on‑site assistance when required. This position is ideally suited for engineers who enjoy diagnosing complex industrial equipment and want high technical depth with reduced constant travel. Location: Grand Rapids, MI area (Remote) In this role, a typical day will look like: - Diagnosing complex electro‑mechanical, electrical, electronic, and software faults on production‑critical equipment. - Providing escalation‑level remote technical support to distributors and customers, with selective on‑site intervention as needed. - Supporting industrial printers and coders integrated into automated manufacturing lines. - Troubleshooting printheads, sensors, digital and analogue I/O, fluid systems, and industrial communications interfaces. - Analyzing RS232, Ethernet, and TCP/IP connectivity issues to restore system functionality. - Collaborating with Engineering, R&D, and Quality teams to identify root causes and resolve systemic product issues. - Mentoring and technically developing other support engineers. The essential requirements of the job include: - Bachelor's degree or equivalent technical experience in Engineering (Automation, Electronics, Mechatronics, Controls, or related field). - Minimum experience supporting industrial or production equipment in a technical engineering capacity (e.g., Field Service Engineer, Industrial Support Engineer, Maintenance or Commissioning Engineer). - Proven hands‑on experience troubleshooting electro‑mechanical machinery and embedded control systems. - Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts. - Experience diagnosing industrial networks and communication protocols (e.g., Ethernet, TCP/IP; diagnostic tools such as Wireshark considered an advantage). This role is not suitable for candidates with first‑ or second‑line IT helpdesk support backgrounds. Candidates must have direct experience diagnosing and repairing industrial machinery rather than end‑user computing devices. Linx is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's global network of 17,000 associates, you become part of a culture where purpose meets possibility-where your work has everyday impact and your career has room to grow. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $52,200 - $91,400 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

• Develop, test, and maintain Salesforce solutions, integrations, and data migration components • Support Salesforce administration, configuration, and daily platform operations • Troubleshoot technical issues, manage incidents, and provide application support • Maintain and improve CI/CD pipelines and DevOps processes • Perform testing, validation, and performance optimization to ensure platform reliability and security • Collaborate with cross-functional teams on system enhancements, deployments, and new features • Participate in requirements analysis and contribute to solution improvements • Create and maintain technical documentation and support materials • Monitor platform performance and proactively address issues and risks • Recommend improvements to existing processes, integrations, and configurations