Role Description - Attending planning sessions to understand business and technical requirements. - Recommending cost-effective, technically feasible network solutions that meet initial capacity requirements, provide long-term scalability, and anticipate future growth and performance needs. - Adhering to and following change management policies that facilitate a stable, well-documented network infrastructure that meets organizational requirements. This includes the creation, submission, review, and periodic representation of complex changes in weekly change management meetings. - Documenting projects, support actions, and other administrative artifacts to serve as reference material for fellow engineers and management staff. - Ensuring incidents and service requests adhere to established service level agreements (SLAs). - Pursuing professional development opportunities through certifications, training, or conferences that enhance both technical and non-technical skillsets relevant to their role within the organization. - Submitting written and verbal status reports as requested to management staff. - Demonstrating a solid understanding of the OSI and TCP/IP network models and providing examples. - Supporting and maintaining various network platforms with focus on Cisco (switches and routers), Palo Alto (firewalls), UpLogix (remote console), and F5 (Load Balancing and Packet Broker). - Understanding of BGP, OSPF, and LISP routing technologies. - Demonstrating experience as a Systems Engineer to include network design, documentation, installation, operational support, and configuration of network devices such as servers, routers, switches, workstations, associated software tools, and cabling in a LAN environment. - This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth. Qualifications - Must be able to obtain TS security clearance. - Senior knowledge of networking and systems administration; and the ability to troubleshoot problems. - Experience with TCPDump, Wireshark, and analyzing network traffic. - Knowledge and experience working with Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and associated technologies preferred. - Proven skills in discussing and planning application architecture with cross-functional application, business, technical teams, and third-party vendors. - Should be capable of organizing, tracking, and managing multiple projects and deadlines. - Preferred applicants will also be familiar with government information assurance standards including DISA STIGs, NIST 800-53, IAVAs management, auditing, and accreditation processes. - Preferred: Technical writing skills. - B.A or B.S. in a degree such as Computer Science, Information Systems, or Information Technology or 7 years related experience. - Minimum of 4 years of experience with F5 or Citrix platforms or minimum of 3 years of experience with Cisco ACS/ISE. - Experience working in a healthcare environment. - 8570 Compliant / CCNA OS cert. Benefits - 401(k) with 100% company match on the first 6% deferred, with immediate vesting. - Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce. - Unlimited access to training and certifications, with no pre-set cap on eligible professional development. - Tuition assistance for job-related degrees and courses. - Paid parental leave, PTO that grows with tenure, and generous holiday schedules. - Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing. - Join us to build a career that matters—supported by a company that invests in you.

• Mainly write HTML and CSS, tailor-fit for medical documents • Provide real-time platform support on shifting schedule

Role Description Provides technical assistance and customer support through phone and email. Resolves product and system issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources. To be eligible for this position, candidates must possess the bilingual ability to speak and write fluently in Canadian French and English as the customer base will be in the province of Quebec, Canada. Key Responsibilities - Serves as the first point of contact for Canadian French-speaking customers seeking technical assistance over the phone or email. Will handle roughly 30-35 calls per day. - Performs remote troubleshooting through diagnostic techniques and discovery questions. - Serves as a technical subject matter expert to internal and external customers. - Installs data uploading and integration tools through remote access of customers' computers (EUT/Data pumps). - Walks customers through the technical problem-solving process. - Directs unresolved issues through the escalation process, including providing status updates to customers. - Participates in project assignments including product launch support, identifying workflow efficiencies and revenue retention initiatives. Qualifications - Requires a high school diploma or GED (General Educational Development). Requirements - Requires a minimum of one (1) year of educational training or work experience in the fields of computer information systems or technical support. - Moderate experience with Microsoft Outlook and Excel. - Comfort working with computers (making changes in system folders, remote accessing customer computers and product troubleshooting). - Effective communication and interpersonal skills. - Ability to input customer information into a CRM (Customer Relationship Management) system. - Attention to detail when interacting with customer data and systems. - Must understand and fluently speak and write in both Canadian French and English. - 100% remote (requires reliable internet access with a secure work environment). - Must be available to work company holidays if requested. - Must be available to work a 9am-6pm Eastern Time Zone work schedule Monday through Friday. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

• Serve as a primary point of contact for user support requests, providing assistance with desktops, laptops, mobile devices, applications, and collaboration tools. • Troubleshoot hardware, software, network, and application issues, escalating as needed while maintaining ownership of client communication. • Administer and maintain Active Directory, Office 365, and Exchange environments, including user account setup, password resets, and group policy management. • Support Microsoft Windows (XP–11) and macOS systems, ensuring reliability and security for end users. • Configure, maintain, and troubleshoot VoIP systems and mobile device deployments. • Assist with system updates, patches, and endpoint security. • Document troubleshooting steps and resolutions within ticketing and ITSM systems. • Participate in device imaging, onboarding/offboarding, and asset inventory tracking. • Provide remote and occasional on-site support to ensure smooth operations across distributed teams. • Contribute to process improvement initiatives by identifying recurring issues and suggesting solutions.