Title: Industrial Technical Support Engineer - Grand Rapids Location: Grand Rapids United States Customer Support Job Description: Imagine yourself… - Doing meaningful work that makes an everyday impact on the world around you. - Growing your expertise and expanding your skillset with every project. - Thriving in a supportive, global team environment that values technical depth and continuous improvement. It's possible with a role at Linx Printing Technologies (www.linxglobal.com). Linx, a Veralto company, is a leading global provider of coding and marking solutions used across manufacturing industries to code food, pharmaceuticals, and essential goods. As part of the Linx and broader Veralto team, you'll work with production‑critical technology that makes a real‑world impact-while building deep engineering expertise and long‑term career growth. About Linx The Role Reporting to the Technical Support leadership team, the Industrial Technical Support Engineer provides high‑level technical support for Linx's industrial coding and marking systems used on high‑speed manufacturing lines. This hands‑on engineering role focuses on true machine fault‑finding across electro‑mechanical, electrical, electronic, fluid, and software systems-supporting distributors remotely and providing targeted on‑site assistance when required. This position is ideally suited for engineers who enjoy diagnosing complex industrial equipment and want high technical depth with reduced constant travel. Location: Grand Rapids, MI area (Remote) In this role, a typical day will look like: - Diagnosing complex electro‑mechanical, electrical, electronic, and software faults on production‑critical equipment. - Providing escalation‑level remote technical support to distributors and customers, with selective on‑site intervention as needed. - Supporting industrial printers and coders integrated into automated manufacturing lines. - Troubleshooting printheads, sensors, digital and analogue I/O, fluid systems, and industrial communications interfaces. - Analyzing RS232, Ethernet, and TCP/IP connectivity issues to restore system functionality. - Collaborating with Engineering, R&D, and Quality teams to identify root causes and resolve systemic product issues. - Mentoring and technically developing other support engineers. The essential requirements of the job include: - Bachelor's degree or equivalent technical experience in Engineering (Automation, Electronics, Mechatronics, Controls, or related field). - Minimum experience supporting industrial or production equipment in a technical engineering capacity (e.g., Field Service Engineer, Industrial Support Engineer, Maintenance or Commissioning Engineer). - Proven hands‑on experience troubleshooting electro‑mechanical machinery and embedded control systems. - Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts. - Experience diagnosing industrial networks and communication protocols (e.g., Ethernet, TCP/IP; diagnostic tools such as Wireshark considered an advantage). This role is not suitable for candidates with first‑ or second‑line IT helpdesk support backgrounds. Candidates must have direct experience diagnosing and repairing industrial machinery rather than end‑user computing devices. Linx is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's global network of 17,000 associates, you become part of a culture where purpose meets possibility-where your work has everyday impact and your career has room to grow. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $52,200 - $91,400 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

• Develop, test, and maintain Salesforce solutions, integrations, and data migration components • Support Salesforce administration, configuration, and daily platform operations • Troubleshoot technical issues, manage incidents, and provide application support • Maintain and improve CI/CD pipelines and DevOps processes • Perform testing, validation, and performance optimization to ensure platform reliability and security • Collaborate with cross-functional teams on system enhancements, deployments, and new features • Participate in requirements analysis and contribute to solution improvements • Create and maintain technical documentation and support materials • Monitor platform performance and proactively address issues and risks • Recommend improvements to existing processes, integrations, and configurations

Role Description - Attending planning sessions to understand business and technical requirements. - Recommending cost-effective, technically feasible network solutions that meet initial capacity requirements, provide long-term scalability, and anticipate future growth and performance needs. - Adhering to and following change management policies that facilitate a stable, well-documented network infrastructure that meets organizational requirements. This includes the creation, submission, review, and periodic representation of complex changes in weekly change management meetings. - Documenting projects, support actions, and other administrative artifacts to serve as reference material for fellow engineers and management staff. - Ensuring incidents and service requests adhere to established service level agreements (SLAs). - Pursuing professional development opportunities through certifications, training, or conferences that enhance both technical and non-technical skillsets relevant to their role within the organization. - Submitting written and verbal status reports as requested to management staff. - Demonstrating a solid understanding of the OSI and TCP/IP network models and providing examples. - Supporting and maintaining various network platforms with focus on Cisco (switches and routers), Palo Alto (firewalls), UpLogix (remote console), and F5 (Load Balancing and Packet Broker). - Understanding of BGP, OSPF, and LISP routing technologies. - Demonstrating experience as a Systems Engineer to include network design, documentation, installation, operational support, and configuration of network devices such as servers, routers, switches, workstations, associated software tools, and cabling in a LAN environment. - This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth. Qualifications - Must be able to obtain TS security clearance. - Senior knowledge of networking and systems administration; and the ability to troubleshoot problems. - Experience with TCPDump, Wireshark, and analyzing network traffic. - Knowledge and experience working with Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and associated technologies preferred. - Proven skills in discussing and planning application architecture with cross-functional application, business, technical teams, and third-party vendors. - Should be capable of organizing, tracking, and managing multiple projects and deadlines. - Preferred applicants will also be familiar with government information assurance standards including DISA STIGs, NIST 800-53, IAVAs management, auditing, and accreditation processes. - Preferred: Technical writing skills. - B.A or B.S. in a degree such as Computer Science, Information Systems, or Information Technology or 7 years related experience. - Minimum of 4 years of experience with F5 or Citrix platforms or minimum of 3 years of experience with Cisco ACS/ISE. - Experience working in a healthcare environment. - 8570 Compliant / CCNA OS cert. Benefits - 401(k) with 100% company match on the first 6% deferred, with immediate vesting. - Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce. - Unlimited access to training and certifications, with no pre-set cap on eligible professional development. - Tuition assistance for job-related degrees and courses. - Paid parental leave, PTO that grows with tenure, and generous holiday schedules. - Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing. - Join us to build a career that matters—supported by a company that invests in you.

• Mainly write HTML and CSS, tailor-fit for medical documents • Provide real-time platform support on shifting schedule