Vix Technology logo
Vix Technology

Global leader in innovative fare management, transit analytics, and passenger information solutions.

Field Service Engineer

Field EngineerField EngineerFull TimeRemoteSeniorTeam 501-1,000Since 1988H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

16 days ago

Salary

0

Seniority

Senior

Professional CertificateEnglish

Job Description

Field Service Engineer

Vix Technology

• Diagnose system issues through electrical testing and Vix software monitoring tools • Resolve hardware faults on vehicles and on-street equipment swiftly and efficiently • Maintain effective communication with customers regarding maintenance and fault resolution • Drive improvements in KPI performance • Install and commission on-vehicle and on-street systems • Ensure accurate documentation of maintenance activities • Collaborate with local teams and Configuration Engineers • Adhere to planned maintenance schedules • Participate in periodic meetings with Vix staff • Foster customer satisfaction and loyalty • Comply with Health and Safety regulations

Job Requirements

  • Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level 3)
  • The ability to work autonomously while maintaining high standards
  • Strong organizational and time management skills
  • Exceptional customer service skills with a focus on professionalism
  • Proven experience as a field engineer, with demonstrated skills in electrical and electronic diagnostics
  • Experience working under pressure and meeting tight timelines
  • Strong relationship-building capabilities with customers
  • Level 4 Diploma in Vehicle Diagnostics (desirable)
  • Experience with Real Time Information systems (desirable)
  • Familiarity with GPRS communications (desirable)
  • Proficient in IT systems with knowledge in basic networking (desirable)
  • Experience in a similar field environment (desirable)
  • Understanding of Quality Systems and procedures (desirable)
  • Sound electrical troubleshooting knowledge (desirable)
  • Knowledge of best engineering practices (desirable)
  • Accreditation in Emergency First Aid at Work and any HERS Found level (desirable)
  • NVQ Level 2 (desirable)

Benefits

  • A great team of like-minded professionals
  • Private Healthcare
  • Income Protection Scheme
  • Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Electric Car Benefit Scheme
  • Employee Assistance Programme
  • Eyecare and Spectacle Vouchers

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