• Daily travel to service locations in and around Philadelphia Metro area • Installs, repairs, and maintains equipment in the field • Completes all scheduled maintenance within required deadlines • Documents inspections and maintenance work in a timely manner • Participates in service sales opportunities and promotes revenue programs

• Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment • Perform daily task in accordance with all Safety regulations and protocols • Ability to timely, accurately, and effectively document daily service activities and expenses • Identifying complex problems relating to customer and/or machines • Read and interpret complex blueprints, wiring diagrams and schematics as required • Technical support and training to Signode Technicians • Monitor and manage their schedule service calls for accuracy and completion • Diagnose and troubleshoot equipment breakdowns • Make adjustments and test for proper operation on designated equipment • Under supervision, coordinate proactive pre-installation meetings with customers • Proactively report and follow up on potential unsafe conditions • Maintain effective customer relationships • Communicate essential information on a timely basis • Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers • Identify upgrade and retrofit opportunities • Design and conduct training programs for repair and/or preventative maintenance • Prepare comprehensive, non-conformance reports and service bulletins

• Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment • Perform daily task in accordance with all Safety regulations and protocols • Ability to timely, accurately, and effectively document daily service activities and expenses • Identify complex problems relating to customer and/or machines • Read and interpret complex blueprints, wiring diagrams, and schematics • Provide technical support and training to Signode Technicians • Diagnose and troubleshoot equipment breakdowns • Coordinate proactive pre-installation meetings with customers

• Apply all knowledge and skills required of a Field Service Technician 1, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service. • Demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques. • Work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care. • Utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy. • Perform diagnostics and provide technical support via phone and email to internal and external stakeholders. • Conduct water tests according to company protocols and document results using internal software. • Apply knowledge of window and door installation practices to evaluate and support field projects. • Organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers. • Deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction. • Perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics. • Maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service. • Expand and apply knowledge of company products and industry standards to support advanced fieldwork. • Travel within assigned territory daily; overnight travel may be required depending on territory.