• Apply all knowledge and skills required of a Field Service Technician 1, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service. • Demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques. • Work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care. • Utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy. • Perform diagnostics and provide technical support via phone and email to internal and external stakeholders. • Conduct water tests according to company protocols and document results using internal software. • Apply knowledge of window and door installation practices to evaluate and support field projects. • Organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers. • Deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction. • Perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics. • Maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service. • Expand and apply knowledge of company products and industry standards to support advanced fieldwork. • Travel within assigned territory daily; overnight travel may be required depending on territory.

• Support the technical needs of Philips Imaging customers and customer service partners • Work individually and as part of a wider team to install, maintain and repair imaging equipment • Provide field based and remote technical support to customers and colleagues • Carry out corrective, preventative, installation and field change order activities on complex healthcare systems • Diagnose mechanical, hardware and software system failures • Determine most cost effective repair/solution to minimize customer downtime • Actively participate in an ongoing rotation with the Field Service Engineer team • Report directly to the District Service Delivery Manager for the North East

• Working collaboratively with the wider organization to provide exceptional service to our customers. • Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades. • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support). • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process. • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime. • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

• Responsible for customer relationship management through technical knowledge • Install, troubleshoot, service, and maintain equipment at customer sites across Southeast and nationally • Deliver exceptional customer service by setting clear expectations • Build strong customer relationships contributing to service revenue growth • Collaborate with regional team to improve processes and share best practices • Expand capabilities by learning new tools across multiple modalities • Complete all required administrative and compliance tasks • Diagnose and resolve system issues using established tools • Perform preventative maintenance, field changes, installations, and corrective service • Travel extensively (approximately 90%) including overnight stays and air travel nationwide