• Support the technical needs of Philips Imaging customers and customer service partners • Work individually and as part of a wider team to install, maintain and repair imaging equipment • Provide field based and remote technical support to customers and colleagues • Carry out corrective, preventative, installation and field change order activities on complex healthcare systems • Diagnose mechanical, hardware and software system failures • Determine most cost effective repair/solution to minimize customer downtime • Actively participate in an ongoing rotation with the Field Service Engineer team • Report directly to the District Service Delivery Manager for the North East

• Working collaboratively with the wider organization to provide exceptional service to our customers. • Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades. • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support). • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process. • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime. • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

• Responsible for customer relationship management through technical knowledge • Install, troubleshoot, service, and maintain equipment at customer sites across Southeast and nationally • Deliver exceptional customer service by setting clear expectations • Build strong customer relationships contributing to service revenue growth • Collaborate with regional team to improve processes and share best practices • Expand capabilities by learning new tools across multiple modalities • Complete all required administrative and compliance tasks • Diagnose and resolve system issues using established tools • Perform preventative maintenance, field changes, installations, and corrective service • Travel extensively (approximately 90%) including overnight stays and air travel nationwide

Role Description Incumbent will provide technical support to Bell customers by effectively solving fielded fleet issues and satisfying customer needs while protecting Bell interest (cost, liability, reputation, etc). - Provide expert consultation to maintain, repair, and upgrade Bell aircraft. - Provide hands-on maintenance for Bell-owned aircraft during trade shows and demonstration tours. - Develop and conduct presentations on maintenance-related topics to customers at conferences. - Collaborate with all functions within Bell (Spares, Warranty, PSE, Engineering, etc) to address customer needs. - Represent the Bell brand by striving for positive customer experiences using effective communication and exhibiting Bell values. - Provide a communication channel to the commercial business to ensure organizational alignment around continuous improvement and customer intimacy. - Promote safe aircraft maintenance and operation. - Strong Customer Service mindset. - Regularly communicate with regional sale leaders to ensure customer needs are understood and to promote new aircraft and aftermarket sales. - Promote use of Bell parts and services. - This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activities. - This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support. - At least 50% travel is required. Qualifications - Cultural experience within the area preferred. - 10 years of hands-on helicopter maintenance experience. - At least 5 years on Bell models preferred. - Hold a regulatory body certification such as an FAA Airframe & Powerplant license. - Candidate must read, write, and speak English fluently. - A second language proficiency, preferably TBD, is required. - Must be able to travel with short notice and on weekends as needed. - Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG). - Must live in or be able to relocate to the service area indicated. - Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. - Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand. - Must be physically capable to work on and around aircraft in demanding environments. - Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in TBD environments. - Director of Maintenance or Chief Inspector experience desired. Requirements - Hold Civil Aviation Regulatory License. - Stream (eg: Mechanical). - B1.3 or B2 License. - 10+ years of hand-on experience maintaining Helicopters with 5 years on BELL Models. - Director of Maintenance or Chief Inspector experience desired. Other Qualifications - Regulatory License Rated for at least one BELL Model.