Role Description - Maintaining and improving monitoring configurations across Datadog, Splunk, and AppDynamics. - Building and tuning alerting rules to reduce noise and improve signal quality. - Creating and maintaining SLO-based dashboards and service health reporting. - Implementing log aggregation, metric collection, and distributed tracing pipelines. - Supporting deployment and tuning of AI-powered correlation and anomaly detection agents. - Collaborating with SRE Engineering teams on observability maturity progression initiatives. - Automating monitoring onboarding for new applications. - Providing CET-timezone monitoring engineering coverage as part of the European delivery model. - Participating in capacity planning and performance trending analysis. - Documenting monitoring standards and contributing to the internal knowledge base. Qualifications - 3–5 years of experience in monitoring, observability, or AIOps engineering. - Practical experience using AI-powered assistants (e.g. Claude Code, GitHub Copilot, Cursor) to improve productivity, quality, or decision-making in software delivery. - Hands-on experience with Datadog, Splunk, or similar observability platforms. - Experience working with metrics, logs, and tracing pipelines using tools such as Prometheus, Grafana, ELK, or OpenTelemetry. - Understanding of SLI/SLO/SLA frameworks. - Proficiency in scripting languages such as Python or Bash for automation. - Experience with cloud-native monitoring in AWS, Azure, or GCP environments. - Knowledge of alert correlation and noise reduction techniques. - Good English communication skill (at least B2 level). - Work from the European Union region and a work permit are required. Requirements - Experience applying GenAI in a more structured way within the SDLC, including defined workflows, prompt patterns, or tool integrations embedded into daily work. - Interest in and familiarity with emerging AI-driven practices (e.g., agent-based workflows, automation patterns, AI-augmented development), with a willingness to explore and experiment beyond standard approaches. - Experience with AIOps platforms or ML-based anomaly detection. - Familiarity with monitoring-as-code approaches using Terraform or Ansible. - Knowledge of distributed tracing tools such as Jaeger, Zipkin, or OpenTelemetry. - Experience in large-scale, multi-cloud environments. Recruitment Process - CV review - HR call - Technical Interview - Client Interview - Decision

Title: Human Factors Engineer Location: Remote. US Job Description: Contracted Mid Level Location: Remote. US-based candidates only. Employment Type: Part-time contract (W2 hourly or C2C). Duration: 3-month contract to start with. Possibility of renewal (part-time or full-time hours) depending on personal performance and business needs. Compensation: $45/hr - $55/hr W2 hourly or $50 - $65/hr C2C. Requirements: must be authorized to work legally in the US without sponsorship, now or in the future. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking a Human Factors Engineer with knowledge of medical device usability. In this role, you will join our client's global customer experience and solution design team to redefine user interface and product design and help transform the healthcare industry. You will work with an international group of designers dedicated to bringing the voice of the customer to the core of product decisions — designing and enabling a seamless, patient-centric experience across a portfolio of medical devices and services. What You’ll Be Doing - Serve as the voice of patients and end users in all product-related discussions. - Analyze user profiles, tasks, hazard-related use scenarios, usability risks, requirements, and HF-related V&V. - Create medical device usability deliverables in accordance with IEC 62366, IEC 62304, and FDA guidance on Human Factors Engineering. - Plan and execute formative and summative usability studies; coordinate external suppliers as needed. - Prepare, maintain, and review Usability Engineering Files for multiple products. - Advocate for safety, efficacy, accessibility, quality, and usability for end users. - Provide guidance and mentorship on Human Factors Engineering practices to other design team members throughout the product design and development process. What We’re Looking For - 5+ years of experience in applied Human Factors Engineering and Design Control Management. - Master's degree in Science, Industrial Engineering, Human Factors Engineering, or a related technical field. - Experience with the Usability Engineering process for medical devices. - Proven ability to plan, execute, and document usability studies in a medical context. - Solid knowledge of ISO 14971, IEC 62304, and IEC 62366. - Experience in collecting and analyzing physiological and behavioral data. - Excellent communication and presentation skills. - Experience creating, facilitating, and analyzing workshops with end users and engineers is a strong plus. - Fluency in English required; additional languages are a plus. - Knowledge or background in UX or UI design is a plus. What We Offer (W-2 Employment) - Health, Dental, and Vision Insurance - Comprehensive coverage to support your overall well-being. - Employer Contributions to Health Savings Accounts (HSA) - For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. - Flexible Spending Accounts (FSA) - Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. - Disability Insurance - Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. - Life and AD&D Insurance - Employer-provided coverage of with options for additional voluntary coverage. - Employee Assistance Program (EAP) - Support for legal, financial, and personal challenges. - 401(k) Retirement Savings - 1% employer match. - Career Growth Opportunities - Pathways for advancement and skill development. - Team Engagement Activities - Regular team-building events and company-sponsored activities to foster collaboration and connection. *** Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!

Title: Principal Release Train Engineer (Global) Job Description: Location: Worldwide (Remote/Hybrid) Reports to: CTO Principal, Release Train Engineer About CINC Systems CINC Systems is the leading provider of accounting and management software for the community association management industry. Our platform powers over 50,000 associations and 6 million homes, connecting property managers, boards, and residents through secure, reliable, and intelligent technology. We are transforming how we deliver technology: moving from stage-gated, project-driven releases to a continuous, value-driven flow of change. To achieve this, we are building a Release and Value Stream Management (VSM) function that uses data, systems thinking, and disciplined leadership to create speed with stability. About the Role The Principal Release Train Engineer is a senior technical leader and coach responsible for designing and guiding the operating system of CINC Engineering. This person will lead the evolution of our release process, replacing traditional handoffs and approval gates with a continuous flow of value from idea to customer. This is not a process policing role. It is a systems leadership position for someone who understands how flow, feedback, and learning create performance. The Principal RTE will work across all product lines, guiding teams and leaders toward measurable improvement in deployment frequency, lead time, and reliability. Drawing on the work of thinkers such as Kent Beck, Don Reinertsen, Nicole Forsgren, Gene Kim, and Eli Goldratt, this person will help CINC build an organization where experimentation, trust, and data drive outcomes. Key Responsibilities · Lead the transformation of CINC’s release and delivery process from stage-gated to continuous flow, guided by Lean, DevOps, and flow principles · Coach engineering, product, and leadership teams on modern delivery practices including trunk-based development, small batch flow, test automation, and continuous delivery · Design and maintain the system of work for flow of value: visual management, cadence of planning, and alignment of product and platform initiatives · Define and measure delivery performance using DORA and flow metrics (deployment frequency, lead time, change failure rate, mean time to recovery, WIP, and flow efficiency) · Facilitate release planning and readiness reviews with a focus on improving the process, not just tracking the calendar · Partner with Platform & DevEx and Architecture teams to automate quality and compliance signals so approval becomes a function of system health, not meetings · Identify and address organizational bottlenecks using data, experimentation, and structured decision making · Work with Product and Engineering leaders to balance demand, capacity, and dependencies across the portfolio · Establish a culture of continuous improvement through retrospectives, postmortems, and system-level reflection · Ensure visibility and transparency of work in progress, risks, and dependencies through modern VSM tooling and dashboards · Coach teams in conflict resolution, encouraging constructive debate while maintaining respect, clarity, and shared accountability · Collaborate with the CTO and VP of Platform & DevEx to evolve governance models and delivery practices that align with the speed and safety goals of the organization Qualifications Experience and Background · 10+ years in software delivery or engineering leadership roles, including 5+ years coaching and leading delivery transformation across organizations of 100 or more people · Proven experience leading or transforming release processes toward continuous delivery in complex, multi-team software environments · Strong technical understanding of modern software engineering practices, including CI/CD pipelines, trunk-based development, automation, and DevOps principles · Deep familiarity with Lean flow concepts, constraints theory, and systems thinking · Experience using and interpreting delivery data (DORA, flow metrics, SLOs) to drive improvement and alignment · Background working with cloud-native and service-oriented architectures is a plus · Comfortable working across diverse technologies, from monoliths to microservices, with a focus on flow rather than specific tools · Experience with SQL Server or other enterprise database systems is advantageous Leadership and Skills · Highly disciplined thinker with the ability to analyze complex systems and simplify them into actionable patterns · Exceptional facilitator who can engage diplomatically but assertively across conflicting priorities · Skilled in using data and structured reasoning to resolve disputes and make progress without authority · Experienced in balancing the needs of speed, safety, and quality through continuous learning loops · Excellent communicator who can influence Principal leaders and inspire technical teams · Deeply collaborative, grounded in humility and respect for others’ expertise · Pragmatic and outcome-focused, avoiding bureaucracy while maintaining rigor Mindset and Values · Thinks in systems and constraints, always seeking leverage points that improve flow and learning · Believes in data over opinion and experiments over directives · Embraces conflict as a path to clarity when handled respectfully and transparently · Views process as a tool for alignment and improvement, not control · Embodies the principles of flow, feedback, and continuous learning · Leads with empathy, clarity, and technical credibility What Success Looks Like · The organization delivers value continuously with minimal friction between teams · Deployment frequency, lead time, and recovery time improve consistently quarter over quarter · Teams take ownership of their delivery flow and quality, using data to guide improvement · Release management evolves from a coordination activity to an automated, insight-driven system · Product and engineering leaders operate with greater clarity and trust, supported by reliable data and shared goals · The Principal RTE is recognized as a catalyst for alignment, performance, and sustainable speed across the organization CINC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

• Develop, maintain and optimize our Oracle HCM instance to ensure seamless integration processes; • Configure, design and support Oracle HCM to effectively meet the business requirements; • Utilize fast formulas, SQL and data analysis tools to generate reports and integrate HR applications; • Establish scalable, efficient, automated processes for large-scale data integration ensuring the data integrity; • Collaborate with stakeholders to understand and transform business needs into effective solutions; • Create comprehensive end-user and technical documentation; • Support application training sessions; • Attend to projects based on stakeholders demands and expectations; • Work closely with the HR team to orchestrate data loads efficiently; • Collaborate with other technical teams to troubleshoot and fix identified integration issues; • Ensure successful implementation of system releases and updates; • Perform security reviews and establish necessary controls; • Provide assistance to HR stakeholders as needed