Concord USA

Title: Project Manager - Azure Cloud & Salesforce Location: King of Prussia, PA Work Type: Hybrid, Full Time Job Description: . Hybrid, 2-3 days on-site. Employment Type: 6-12 months contract with possibility of extension. Compensation: $50 - $60/hr W-2. Requirements: must be authorized to work legally in the US without sponsorship, now or in the future. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About The Role Results-driven Project Manager (PM) to lead complex, cross-functional programs spanning Microsoft Azure, Salesforce & Data Bricks. This leader will own planning through value realization—balancing enterprise architecture guardrails, security/compliance, and organizational change management to deliver measurable business outcomes. The ideal candidate is equally comfortable engaging in cross functional discussions, IT strategy, managing technical teams on delivery, and driving disciplined PMO practices. Key Responsibilities - Own end-to-end delivery of Azure and Salesforce projects (scope, schedule, budget, quality, benefits realization). - Establish project governance, cadence, RAID (risks, assumptions, issues, dependencies), and stakeholder communication plans. - Drive business case development, OKRs/KPIs, and roadmap alignment to enterprise strategy. - Champion Agile/Lean practices (Scrum, Kanban) while integrating with stage-gate or hybrid models as needed. - Liaison with Product Team and IT delivery team to deliver tangible IT outcomes, with clear deliverables, SLAs, and acceptance criteria. - Functional awareness of Azure fundamentals & Salesforce Administration must have. - Functional awareness of CRM & Order to Cash lifecycle is must have. - Lead & manage cloud based custom product /migration initiatives - Coordinate SSO, API development, governance (Azure Policy), and Customer Onboarding (portals). - Functional understanding of production defects, incidents SLA vs enhancements definition and able to drive closure with Support and Project teams. - Work with IT SME & Release team on CI/CD, deployment planning & environment strategy (dev/test/prod). - Deliver multi-cloud Salesforce projects (Sales, Marketing) with best-practice release management. - Govern backlog, prioritization, and quality (user stories, UAT, regression suites) across admins, developers, and partners. - Manage projects from IT delivery standpoint, create project plan. - Work in a global delivery model with offshore based development team. - Translate strategy into actionable roadmaps; facilitate executive steering and cross-functional alignment. - Build transparent status reporting—milestones, delivery status reporting, scheduling calls, defects reporting, risks, decisions, and benefits realization. - Lead discussions with product team on scope, requirements, training, change management, UAT planning and production deployment and user onboarding. - Ensure compliance with security, privacy, and regulatory requirements (e.g., SOC 2, ISO 27001, HIPAA/PCI/GLBA as applicable). What We Are Looking For Required Qualifications - 10–15+ years of progressive IT project/program management with 3–5+ years leading Azure and Salesforce initiatives of enterprise scale. - Proven delivery of multi-workstream programs ($1M+ budgets) with hybrid Agile/Waterfall governance. - Strong understanding of Azure (governance, identity, networking, security) and Salesforce (multi-org/sandbox strategy, release management, data & security model). - Demonstrated experience with systems integration, data migration, and API-led architectures. - Excellent leadership, facilitation, and executive communication skills; comfortable presenting to C suite. - Bachelor’s degree in information systems, Computer Science, Engineering, or related field (or equivalent experience). Preferred Qualifications & Certifications - PMP and/or PMI ACP, Scaled Agile (SAFe) or Scrum certification is a must. - Microsoft Certified: Azure Administrator/Architect/DevOps (e.g., AZ 104, AZ 305, AZ 400) is a plus - Salesforce: Administrator is a plus - Experience with Terraform/Bicep, GitHub/ADO, Jira/Confluence, ServiceNow, Power BI. - Background in data & analytics programs (e.g., Azure Data Factory, Synapse, Databricks) is a plus. - Prior experience in regulated industries (life sciences, financial services, healthcare, manufacturing) beneficial. - Project tools: Azure DevOps and/or Jira/Confluence, MS Project/Smartsheet, PowerPoint/Power BI. - DevOps: GitHub/ADO, CI/CD pipelines, infra-as-code (Terraform/Bicep). - Salesforce: DevOps Center, branching strategy, automated testing, data masking for lower environments. What We Offer (W-2 Employment) - Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being. - Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. - Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. - Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. - Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage. - Employee Assistance Program (EAP): Support for legal, financial, and personal challenges. - 401(k) Retirement Savings: 1% employer match. - Career Growth Opportunities: Pathways for advancement and skill development. - Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection. - PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday. Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!

Title: AI Engineer Location: Dallas-Fort Worth Metroplex, TX Job Description: Location: Remote (U.S.-based candidates only). Preference for candidates based in Dallas, TX. 2-3 days on-site. Employment Type: Contractor Compensation: $65-$80/hr. Compensation will be determined based on relevant experience, skills, and overall qualifications. Requirements: Must be authorized to work legally in the US without sponsorship, now or in the future. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking a skilled AI Engineer to join a client engagement focused on building and deploying intelligent, production-ready AI solutions. This is a hands-on role for someone who thrives at the intersection of large language models, applied ML, and real-world system design. You will work closely with cross-functional teams to implement AI-driven features that deliver measurable business impact. What You’ll Be Doing - Design, develop, and optimize LLM-powered applications using prompt engineering, fine-tuning, and retrieval-augmented generation (RAG) architectures. - Build and maintain agentic workflows and multi-step AI pipelines using frameworks such as LangChain, LlamaIndex, or AutoGen. - Evaluate, select, and integrate appropriate LLMs (OpenAI, Anthropic, Mistral, Llama, Gemini, etc.) based on use case requirements. - Collaborate with data, product, and engineering teams to move AI solutions from prototype to production. - Continuously monitor model performance, identify failure modes, and implement improvements Document architecture decisions and maintain clean, scalable Python codebases. Experience and Skills Required Experience: - 4–7 years of software engineering experience, with at least 2 years focused on AI/ML or LLM development. - Strong Python proficiency. - Hands-on experience with prompt engineering techniques (chain-of-thought, few-shot, system prompting, etc.). - Experience fine-tuning LLMs (LoRA, PEFT, instruction tuning, or similar approaches). - Solid understanding of RAG architecture — chunking strategies, embedding models, retrieval optimization. - Experience designing and implementing agent workflows (tool use, memory, planning loops). - Familiarity with multiple LLM providers and the ability to evaluate trade-offs across models Preferred Experience: - Experience with vector databases (Pinecone, Weaviate, Chroma, pgvector). - Cloud platform experience — AWS, Azure, or GCP. - MLOps exposure: model versioning, deployment pipelines, monitoring (MLflow, Weights & Biases, etc.). - Background in the retail industry — personalization engines, recommendation systems, inventory/demand forecasting, or customer-facing AI features is a strong plus. - Familiarity with LLM evaluation frameworks (Ragas, DeepEval, etc.). - Experience with multimodal models or vision-language applications. Soft Skills & Delivery: - Technically fluent but able to communicate clearly in business terms — comfortable presenting architecture decisions to both engineering teams and executive stakeholders. - Strategic thinker who operates well in high-stakes environments and can drive clarity. - Collaborative leader who thrives in building alignment across cross-functional teams. What We Offer (only for W-2 Employment) - Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being. - Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. - Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. - Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. - Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage. - Employee Assistance Program (EAP): Support for legal, financial, and personal challenges. - 401(k) Retirement Savings: 1% employer match. - Career Growth Opportunities: Pathways for advancement and skill development. - Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection. Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!

Title: Workday QA Analyst Location: Multiple Cities/States, MN Job Description: Location: Remote (only US-based candidates).  Employment Type/Duration: Contractor. 6 months with the possibility of extensions. Compensation: $50 - $65/hr C2C. Compensation will be determined based on relevant experience, skills, and overall qualifications. Requirements: Must be authorized to work legally in the US without sponsorship, now or in the future. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking an experienced PowerBuilder Developer to support and maintain a legacy PowerBuilder application while actively contributing to a strategic migration initiative. This is a contract engagement with an initial period of ramp-up as the developer familiarizes themselves with a codebase that has been in a stable, low-change state for over a year. The successful candidate will split their time between maintaining the existing PowerBuilder system and performing broader SQL development work, with a longer-term focus on planning and executing migration off PowerBuilder. What You’ll Be Doing - Support QA efforts across two implementation waves, including LMS, Employee Voice (Peakon), Advanced Compensation, People Analytics, Succession Planning, and Talent Reviews. - Design and execute test plans, test cases, and regression suites for Workday modules and integrations. - Validate inbound and outbound integrations, primarily through standard Workday connectors, as well as select integrations leveraging Informatica for Snowflake-based data flows. - Perform end-to-end integration testing, including: - Data mapping and transformation validation - Error handling and reconciliation - Payload, report, and downstream data accuracy checks - Test integrations built using native Workday tools (Workday Studio, EIB, PECI/PICOF, and Core Connectors). - Identify, document, prioritize, and track defects through resolution in close coordination with functional and technical teams. - Partner with implementation teams, data/integration teams, and business stakeholders to ensure complete test coverage across all go-live milestones. - Support UAT cycles, including defect triage, retesting, and preparation of sign-off documentation ahead of each wave deployment. Experience and Skills Required Experience: - 3+ years of QA experience, with at least 2 years focused on Workday implementations or post-production support. - Hands-on experience testing Workday integrations, including: - Standard / Core Connectors - Native tools (Workday Studio, EIB, PECI/PICOF) - Experience validating data flows involving external platforms (e.g., Snowflake), including file-based or ETL-supported integrations. - Familiarity with or exposure to Informatica for data integration and transformation testing (QA focus; development experience not required). - Experience testing Workday HCM modules such as LMS, Compensation, Talent, Succession Planning, or People Analytics (strong plus). - Experience working in Agile, phased, or wave-based implementation environments. - Strong documentation skills with excellent attention to detail. Collaboration & Communication Skills: - Technically fluent but able to communicate clearly in business terms. - Collaborative team player who builds alignment across cross-functional teams. - Self-directed with strong ownership mentality — able to manage priorities and deliver in a fast-moving environment. What We Offer (W-2 Employment) - Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being. - Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. - Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. - Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. - Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage. - Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.  - 401(k) Retirement Savings: 1% employer match.  - Career Growth Opportunities: Pathways for advancement and skill development. - Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection. - PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday.  *** Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!

Title: Senior Data Engineer - Snowflake Location: Open to multiple locations in the US, MN Job Description: Location: Remote (US-based candidates only). Employment Type: 6-month contract (W-2 Hourly or C2C), with possibility of renewal depending on business needs and performance. Compensation: $75/hr W-2 Hourly or $90/hr on C2C. Compensation will be determined based on relevant experience, skills, and overall qualifications. Requirements: must be authorized to work legally in the US without sponsorship, now or in the future. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking a resourceful, self-directed Snowflake Data Engineer to join a high-performing team supporting enterprise data initiatives. This is a hands-on pipeline development role for someone who thrives on digging in, solving problems independently, and leveraging the latest AI-assisted development tools, including Snowflake Cortex, to build and reverse-engineer complex data products. The ideal candidate is as comfortable reading and reverse-engineering existing data products as they are building new ones. What You’ll Be Doing - Design, build, and maintain Snowflake data pipelines in a fast-paced consulting environment. - Reverse-engineer existing data products and architectures to accelerate development. - Apply Snowflake Cortex, Snowflake Intelligence, or equivalent LLM/AI coding tools in daily development workflows. - Leverage ML and analytical models to enhance data solutions and deliver business insights. - Collaborate closely with internal teams and direct client stakeholders — communicating progress, blockers, and ideas clearly. - Independently troubleshoot issues and propose solutions without requiring step-by-step direction. - Document pipelines, decisions, and processes to support knowledge transfer and team continuity. What We Are Looking For Required Qualifications: - Proven experience with Snowflake data pipeline development (ingestion, transformation, orchestration). - Hands-on experience using LLM-assisted development tools for coding, debugging, and solution design. - Familiarity with Snowflake Cortex Code or comparable AI coding/code generation platforms. - Ability to read, analyze, and reverse-engineer existing data products and queries. - Strong SQL skills; experience with Snowpark, dbt, or Python a plus. - Excellent written and verbal communication skills — comfortable presenting ideas to both technical and non-technical audiences. - Demonstrated accountability: owns outcomes, follows through, and escalates appropriately. Preferred Qualifications: - Direct experience with Snowflake Cortex for AI-assisted development and code generation. - Exposure to Snowflake Intelligence or similar intelligent data platform features. - Experience integrating or building with ML and analytical models within Snowflake. - Background in IT consulting or client-facing staffing engagements. - SnowPro certification (Core or Advanced: Data Engineer) a plus. Who Thrives in This Role - Resourceful & self-directed — comfortable jumping into ambiguous situations without a detailed roadmap; finds a way forward independently before escalating. - Accountable — owns outcomes end-to-end, follows through on commitments, and communicates proactively when timelines or scope shift. - Collaborative communicator — able to work fluidly across internal teams and client stakeholders, translating technical concepts for non-technical audiences when needed. - Curious & adaptable — genuinely interested in emerging tools and methods, especially in the AI/ML space; willing to learn new platforms quickly (e.g., Cortex) and apply them in real work Idea contributor — doesn't just execute tasks; brings observations, suggestions, and improvements to the team without being asked. What We Offer (W-2 Employment) - Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being. - Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. - Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. - Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. - Life and AD&D Insurance: Employer-provided coverage of with options for additional voluntary coverage. - Employee Assistance Program (EAP): Support for legal, financial, and personal challenges. - 401(k) Retirement Savings: 1% employer match. - Career Growth Opportunities: Pathways for advancement and skill development. - Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection. *** Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!

Title: Human Factors Engineer Location: Remote. US Job Description: Contracted Mid Level Location: Remote. US-based candidates only. Employment Type: Part-time contract (W2 hourly or C2C). Duration: 3-month contract to start with. Possibility of renewal (part-time or full-time hours) depending on personal performance and business needs. Compensation: $45/hr - $55/hr W2 hourly or $50 - $65/hr C2C. Requirements: must be authorized to work legally in the US without sponsorship, now or in the future. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking a Human Factors Engineer with knowledge of medical device usability. In this role, you will join our client's global customer experience and solution design team to redefine user interface and product design and help transform the healthcare industry. You will work with an international group of designers dedicated to bringing the voice of the customer to the core of product decisions — designing and enabling a seamless, patient-centric experience across a portfolio of medical devices and services. What You’ll Be Doing - Serve as the voice of patients and end users in all product-related discussions. - Analyze user profiles, tasks, hazard-related use scenarios, usability risks, requirements, and HF-related V&V. - Create medical device usability deliverables in accordance with IEC 62366, IEC 62304, and FDA guidance on Human Factors Engineering. - Plan and execute formative and summative usability studies; coordinate external suppliers as needed. - Prepare, maintain, and review Usability Engineering Files for multiple products. - Advocate for safety, efficacy, accessibility, quality, and usability for end users. - Provide guidance and mentorship on Human Factors Engineering practices to other design team members throughout the product design and development process. What We’re Looking For - 5+ years of experience in applied Human Factors Engineering and Design Control Management. - Master's degree in Science, Industrial Engineering, Human Factors Engineering, or a related technical field. - Experience with the Usability Engineering process for medical devices. - Proven ability to plan, execute, and document usability studies in a medical context. - Solid knowledge of ISO 14971, IEC 62304, and IEC 62366. - Experience in collecting and analyzing physiological and behavioral data. - Excellent communication and presentation skills. - Experience creating, facilitating, and analyzing workshops with end users and engineers is a strong plus. - Fluency in English required; additional languages are a plus. - Knowledge or background in UX or UI design is a plus. What We Offer (W-2 Employment) - Health, Dental, and Vision Insurance - Comprehensive coverage to support your overall well-being. - Employer Contributions to Health Savings Accounts (HSA) - For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. - Flexible Spending Accounts (FSA) - Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. - Disability Insurance - Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. - Life and AD&D Insurance - Employer-provided coverage of with options for additional voluntary coverage. - Employee Assistance Program (EAP) - Support for legal, financial, and personal challenges. - 401(k) Retirement Savings - 1% employer match. - Career Growth Opportunities - Pathways for advancement and skill development. - Team Engagement Activities - Regular team-building events and company-sponsored activities to foster collaboration and connection. *** Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!

Title: Senior Copywriter/Copy Editor Location: Multiple Cities/States, MN Job Description: Duration: 6-month contract. Hours: Part‑time (20 hrs/week) with full‑time (40/hrs/week) option. Must be able to work the US timezone. Location: Remote (US-based candidates only). Compensation: $45/hr W2 hourly or $60 C2C. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking senior‑level Copywriting and Copy Editing talent to join our team for a 6‑month engagement to support a Fortune 500 insurance client. This engagement is open to full-time or part-time hours and may be fulfilled by: - A part-time Senior Copywriter and part-time Senior Copy Editor - Or a full-time Senior Copywriter/Editor who is confident in owning both writing and copy editing. This role requires a seasoned, self‑directed professional who can operate independently, interface directly with client stakeholders, and deliver high‑quality, compliant content within a regulated environment. What You’ll Be Doing Copywriting responsibilities: - Develop clear, compelling, and compliant copy across multiple channels (digital, campaign, product, and marketing communications). - Translate complex or technical subject matter into accessible, customer‑friendly language. - Adapt tone and voice to align with brand and audience needs. - Support SEO‑driven and performance‑oriented content initiatives as applicable. - Partner closely with editors and compliance stakeholders to refine content. Copy editing responsibilities: - Serve as the quality gatekeeper for all written content. - Edit and proofread materials for grammar, spelling, punctuation, syntax, tone, and brand consistency. - Ensure adherence to regulatory, legal, and compliance standards in a highly regulated industry. - Fact‑check claims, disclosures, statistics, and product details. - Enforce editorial standards, style guides, and terminology consistently across deliverables. - Refine or support editorial QA processes as needed. What We’re Looking For Required Qualifications: - 5+ years of professional experience as a Copywriter and/or Copy Editor. - Strong portfolio or work samples demonstrating marketing or communications experience. - Demonstrated ability to work autonomously in a client-facing capacity, managing relationships and expectations without daily oversight. - Proven ability to work independently in a client‑facing role. - Experience working within an agency environment. - Expert command of grammar, AP style, and brand voice adaptation. - Ability to simplify complex subject matter for general audiences. - Strong organizational and project‑management skills. - Comfort working in compliance‑driven and regulated environments. - Proficiency with collaboration tools such as Microsoft Office Suite, Google Workspace, project management platforms (e.g., Asana, Monday, Workfront), and digital asset management systems. - Ability to manage multiple concurrent projects and deadlines independently, proactively communicating status to both agency and client teams. - Ability to incorporate feedback from compliance and legal reviews efficiently, maintaining quality while meeting regulatory standards. - Experience with SEO-driven content strategy and performance-based copywriting. Preferred Qualifications: - Direct experience in insurance, financial services, healthcare, or other highly regulated industries. - Familiarity with regulatory review processes and legal/compliance workflows. - Background in UX writing, digital product content, or SEO‑driven copy. - Experience developing or maintaining editorial style guides. - Copy editing certification (ACES, EFA, or equivalent) a plus. What We Offer (W-2 Employment) - Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being. - Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. - Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. - Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. - Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage. - Employee Assistance Program (EAP): Support for legal, financial, and personal challenges. - 401(k) Retirement Savings: 1% employer match. - Career Growth Opportunities: Pathways for advancement and skill development. - Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection. - PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday.

About us Concord isn't your typical consulting firm; we're an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data. Our services and solutions include Digital Experience (Salesforce, Headless Commerce, UI/UX), Data and Analytics (Snowflake, Databricks, Martech Analytics), and Engineering and Application Services (Application Modernization, Greenfield Apps, Portal Buildout, etc.). Role Overview As the Director of Strategic Partnerships and Alliances, you will be responsible for managing and expanding our strategic alliances with major technology partners such as Salesforce, Microsoft, Google, Databricks, and among others. You will drive partnership initiatives, generate leads, support marketing efforts, and collaborate with our sales teams to close deals. This role is both strategic and revenue-driven, requiring strong relationship management and sales expertise. Key Responsibilities Develop & Manage Strategic Partnerships: Lead and manage strategic alliances with Salesforce, Microsoft, Google, and other key partners. Expand Partner Network: Establish and grow relationships with additional technology partners. Drive Lead Generation: Collaborate with partners to generate new business opportunities for Concord. Sales & Revenue Growth: Work closely with the sales team to identify and close partnership-driven deals. Marketing & Events: Support marketing initiatives, including conferences, joint campaigns, and co-branded activities with partners. Internal Collaboration: Act as a bridge between our sales team and alliance partners, ensuring alignment on goals and opportunities. Qualifications & Experience Paid Time Off (PTO) and Holidays: PTO and paid company holidays. Employee Assistance Program (EAP): Access to personal and professional support resources. Career Growth Opportunities: Pathways for advancement and skill development. Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection. Additional Information Employment type: full-time, permanent employment. Pay structure: base + commission for closed deals. Salary range: $150,000 - $175,000 base. Work location: Open to remote or hybrid, depending on location. Travel will be required to visit the HQ, clients, or events. Preferred locations: large metro areas including Minneapolis, Chicago, Atlanta, Philadelphia, Charlotte, Washington D.C., Dallas, Austin, New York, or Boston. Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.

• Lead Human Factors Strategy & Execution: Own the usability engineering roadmap across the product lifecycle, from early discovery to market release. • Anticipate user needs, risks, and system-level implications before issues arise. • Define the vision, strategy, and priorities for human factors activities and communicate them across cross-functional teams. • Usability Engineering & Design Controls: Lead the creation and maintenance of Usability Engineering Files in accordance with IEC 62366 and FDA Human Factors guidance. • Identify user profiles, tasks, critical use scenarios, usability risks, and system requirements. • Translate user needs, UX research insights, clinical workflows, and business needs into actionable HFE requirements. • User Research & Study Leadership: Independently plan, design, and execute formative and summative usability studies (hardware, software, or integrated systems). • Manage external vendors and ensure high-quality execution, documentation, and data integrity. • Analyze behavioral and physiological data to uncover deep insights that drive product decisions. • Cross-Functional Collaboration & Influence: Champion usability, safety, accessibility, and quality across R&D, Engineering, UX, Clinical, Regulatory, and Marketing. • Facilitate workshops with customers, clinical partners, and internal teams to capture system-level insights and drive alignment. • Proactively identify gaps, propose solutions, and push initiatives forward with minimal supervision. • Thought Leadership & Mentorship: Serve as a subject matter expert for Human Factors Engineering within the organization. • Mentor and guide junior team members on methodology, study design, analysis, and professional development. • Present insights and recommendations persuasively to technical and non-technical audiences, including leadership.