Role Description We’re seeking client-focused Remote Representatives to meet with families through Zoom-based virtual consultations, helping clients from the comfort of their homes while building lasting relationships in a fully remote environment. Qualifications - Strong communication and relationship-building skills - Basic computer proficiency and comfort with virtual tools - Reliable work ethic and self-discipline - Outgoing, positive, and professional demeanor - Effective time management and organization - Leadership or management experience (preferred, not required) - No prior insurance experience is required. Training and mentorship are provided. Requirements - Proven Stability: Over 20% company growth last year, even during challenging economic conditions - Essential Business: Long-term demand and security - Fully Remote: Work from anywhere in the U.S. or Canada - Client-Centered Role: Virtual meetings only—no in-person appointments Benefits - 100% Work From Home - Weekly Pay based on a proven schedule for success - Bonuses & Structured Contracts tied to performance - Health Insurance Reimbursement - Life Insurance Coverage - Flexible Schedule - Retirement Plan - Renewals & Residual Income for long-term earning potential Interview Process All interviews are conducted via Zoom video conferencing for safety and convenience.

• Communicate with customers and help solve their problems and concerns; • Report issues to neighboring teams: account managers, technical specialists, developers; • Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.

• Provide support across project planning and financial management, with a focus on organisation, accuracy, and attention to detail • Contribute to tracking budgets and keeping financial information up to date • Support the coordination of projects, maintaining clear communication with stakeholders and tracking progress effectively • Maintain accurate records and ensure work aligns with required standards and processes • Assist with reporting and administrative tasks, keeping documentation well organised • Support audits, submissions, and ongoing process improvements

• Manage and resolve franchise support tickets in accordance with established Service Level Agreements (SLAs), prioritizing accuracy, timeliness, and responsiveness. • Serve as a frontline point of contact for franchise inquiries related to billing, unapplied payments, program participation, and technology usage. • Provide clear, professional, and courteous responses to franchises across all communication channels. • Independently resolve standard, repeatable issues using documented processes and available resources. • Investigate billing, finance, and system-related issues to determine root cause and appropriate resolution. • Escalate complex, high-risk, or unresolved matters to appropriate internal teams in accordance with defined escalation protocols. • Communicate status updates and resolutions to franchises clearly and consistently. • Document ticket activity, resolution steps, and outcomes accurately and thoroughly to ensure auditability and continuity. • Identify recurring issues, trends, or process gaps and flag opportunities for improvement. • Contribute to the maintenance and enhancement of knowledge base articles, standard responses, and internal reference materials. • Adhere to established quality standards for communication, documentation, and ticket handling. • Participate in process improvement efforts aimed at reducing repeat inquiries, improving turnaround times, and enhancing the franchise support experience. • Maintain working knowledge of National Accounts programs, policies, and systems relevant to franchise support.