• Communicate with customers and help solve their problems and concerns; • Report issues to neighboring teams: account managers, technical specialists, developers; • Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.

• Provide support across project planning and financial management, with a focus on organisation, accuracy, and attention to detail • Contribute to tracking budgets and keeping financial information up to date • Support the coordination of projects, maintaining clear communication with stakeholders and tracking progress effectively • Maintain accurate records and ensure work aligns with required standards and processes • Assist with reporting and administrative tasks, keeping documentation well organised • Support audits, submissions, and ongoing process improvements

• Manage and resolve franchise support tickets in accordance with established Service Level Agreements (SLAs), prioritizing accuracy, timeliness, and responsiveness. • Serve as a frontline point of contact for franchise inquiries related to billing, unapplied payments, program participation, and technology usage. • Provide clear, professional, and courteous responses to franchises across all communication channels. • Independently resolve standard, repeatable issues using documented processes and available resources. • Investigate billing, finance, and system-related issues to determine root cause and appropriate resolution. • Escalate complex, high-risk, or unresolved matters to appropriate internal teams in accordance with defined escalation protocols. • Communicate status updates and resolutions to franchises clearly and consistently. • Document ticket activity, resolution steps, and outcomes accurately and thoroughly to ensure auditability and continuity. • Identify recurring issues, trends, or process gaps and flag opportunities for improvement. • Contribute to the maintenance and enhancement of knowledge base articles, standard responses, and internal reference materials. • Adhere to established quality standards for communication, documentation, and ticket handling. • Participate in process improvement efforts aimed at reducing repeat inquiries, improving turnaround times, and enhancing the franchise support experience. • Maintain working knowledge of National Accounts programs, policies, and systems relevant to franchise support.

Role Description Are you fluent in French and looking for a rewarding role with the benefit of paid relocation to Greece? Mercier Consultancy is seeking a motivated French Speaking Customer Representative to join our dynamic team. This (remote) position offers you the chance to provide excellent customer support while enjoying the vibrant lifestyle of Greece with relocation expenses covered by the company. - Deliver customer service to French-speaking clients via phone, email, and chat. - Address inquiries and resolve issues promptly and professionally. - Utilize internal systems efficiently to manage client information and service requests. - Collaborate with team members to maintain excellent customer satisfaction standards. Qualifications - Fluency in French (spoken and written) is required. - Strong communication and interpersonal skills focused on customer service excellence. - Adaptability to new technologies and environments. - Self-driven, proactive, and able to work independently. - No experience needed, but willingness to learn! - Willingness to relocate to Greece with paid relocation support. Benefits - Competitive Monthly Salary - Enjoy 2 Additional Yearly Bonuses - Monthly Performance Bonus - Paid Relocation - Airport Pick-Up - Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More... Company Description