SERVPRO

• Work as a liaison for the customer to identify project requirements and specifications • Administer and organize projects and support teammates • Responsible for clear and efficient project communication with the customer and project stakeholders • Daily project(s) oversight to include monitoring status, audit, and work-in-progress • Create preliminary estimate using estimating software • Review and validate job site documentation • Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end • Collaborate and assist with other departments, as needed

• Lead the audit and final review of job files to ensure accuracy, completeness, and full compliance with carrier and TPA standards. • Oversee WIP job file management, audit readiness, and file lifecycle performance. • Identify discrepancies, mitigate risk, and ensure proper documentation standards are met. • Serve as a subject matter expert on file quality, compliance, and best practices. • Collaborate with estimators, project managers, and leadership to improve file quality and workflow efficiency. • Drive continuous improvement in QA processes, turnaround times, and audit success rates. • Support escalations and complex file reviews.

• Assist Production Manager with supervising production crews and jobs according to SERVPRO® procedures. • Keep Production Manager updated on production, as appropriate. • Coordinate requirements for the job, complete job files, supervise production operations and monitor jobs from start to finish. • Resolve problems quickly as they arise. • Perform production work as needed. • Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. • Monitor and follow up on all assigned jobs ensuring customer needs are met. • Communicate and establish rapport with commercial and residential customers. • Ensure scope sheets, pictures, and supporting documents are submitted for entry into the estimating database. • Adhere to franchise established pricing schedule. • Discuss any alterations or deviations from franchise pricing schedule with Production Manager. • Ensure all personnel reports to jobsite as scheduled. • Coordinate production and assign tasks to Crew Chiefs and Technicians. • Confirm that the staging area and equipment for each job are set up properly.

• Manage contracts from review to approval, serving as the central point of coordination throughout the process • Partner with Sales, Operations, Technology, Legal and Finance to ensure contract terms, approvals, and requirements are accurately reviewed, tracked, and executed • Maintain clear documentation of contract status, requirements, and approvals to support cross-functional visibility and alignment • Lead end-to-end onboarding and implementation activities for new and renewing National Accounts clients • Translate contractual obligations into actionable onboarding requirements, timelines, and deliverables • Coordinate internal stakeholders across Operations, Information Technology, and other functional partners to ensure all setup and readiness activities are completed • Partner with Operations to scope and validate technical, operational, and process requirements as part of implementation planning • Create and maintain SERVPRO.net coming soon pages and other onboarding-related content to support launch preparation • Publish launch bulletins, onboarding materials, and vendor onboarding packs to ensure consistent, accurate communication • Track launch readiness criteria, confirming all required elements are complete prior to go-live • Ensure a structured, well-documented handoff to the Client Support Team following launch, including key requirements, timelines, and ongoing support considerations • Serve as a liaison between contract execution, onboarding, and downstream support teams to ensure smooth transitions and role clarity • Participate in process improvement efforts by identifying recurring challenges, risks, or inefficiencies within contracting and onboarding workflows • Contribute to documentation, templates, and standard processes that improve consistency and scalability of contract and onboarding execution.

• Manage and resolve franchise support tickets in accordance with established Service Level Agreements (SLAs), prioritizing accuracy, timeliness, and responsiveness. • Serve as a frontline point of contact for franchise inquiries related to billing, unapplied payments, program participation, and technology usage. • Provide clear, professional, and courteous responses to franchises across all communication channels. • Independently resolve standard, repeatable issues using documented processes and available resources. • Investigate billing, finance, and system-related issues to determine root cause and appropriate resolution. • Escalate complex, high-risk, or unresolved matters to appropriate internal teams in accordance with defined escalation protocols. • Communicate status updates and resolutions to franchises clearly and consistently. • Document ticket activity, resolution steps, and outcomes accurately and thoroughly to ensure auditability and continuity. • Identify recurring issues, trends, or process gaps and flag opportunities for improvement. • Contribute to the maintenance and enhancement of knowledge base articles, standard responses, and internal reference materials. • Adhere to established quality standards for communication, documentation, and ticket handling. • Participate in process improvement efforts aimed at reducing repeat inquiries, improving turnaround times, and enhancing the franchise support experience. • Maintain working knowledge of National Accounts programs, policies, and systems relevant to franchise support.

• Maintain and update employee data in ADP (HRIS) with a high level of accuracy • Support payroll processing, including reviewing inputs, changes, and time-off tracking • Coordinate and manage onboarding processes, including new hire paperwork and system setup • Assist with recruiting coordination, including scheduling interviews and tracking candidates • Respond to employee HR inquiries and help route questions appropriately • Maintain organized digital records using SharePoint and SignNow • Run and pull basic HR reports as needed • Assist with various HR projects and administrative tasks as the company grows

Title: Marketing Manager Location: Denver Job Description: Responsive recruiter Benefits: - 401(k) - Free food & snacks - Health insurance - Training & development Are you ready to take your Marketing career to the next level with a company that’s rewriting the standard for restoration and construction services in Colorado and beyond? Jeffries Management Companies, one of the most recognized and fastest-growing SERVPRO® franchises in the nation, is hiring a Marketing Manager to help us expand our reach and deepen relationships in key commercial markets. Jeffries Management Companies is a national leader in commercial restoration and reconstruction services. We specialize in water, fire, mold, and storm damage recovery, and we’re proud to be one of the select franchises that are part of the Global Disaster Recovery Team Program—recognized worldwide for responding to catastrophic loss events at any scale. Position Title: Marketing Manager Location: Based in Denver, CO. Salary Range: $80,000–$90,000 base salary Reports To: Marketing Director Why Join Team JEFFRIES? Competitive Compensation: $80,000–$90,000. - Weekly Pay Schedule - Comprehensive Benefits Package: Medical, dental, vision, and life insurance - 401(k) - Paid Time Off, Sick Leave, and Paid Holidays - Career Advancement: Be a part of one of SERVPRO’s top-performing teams nationwide - Leadership Access: Direct collaboration with Executive Leadership and Sales Management support - Mission-Driven Culture: Make a real impact on businesses and communities during their time of need Hybrid role We're seeking an Energetic Marketing Manager with a “can-do” attitude, exceptional attention to detail, and a passion for collaboration. You thrive on delivering high-impact local marketing programs that drive leads, build brand awareness, and accelerate revenue for our franchise locations. This role focuses on digital demand generation, with a strong emphasis on SEO, Google Business Profile (GBP) optimization, Google Local Services Ads (LSA), and PPC campaigns to help our offices dominate local search and attract emergency restoration customers. In this hands-on role, you'll develop and execute integrated marketing strategies tailored to the restoration industry, working closely with regional managers, sales teams, and insurance partners to generate qualified leads and support business growth. This position will report directly to the Marketing Director of Jeffries Management Companies Key Responsibilities: - Develop and execute local digital marketing programs to build pipeline, increase brand visibility, and drive emergency service inquiries in assigned territories/franchises. - Optimize and manage Google Business Profile (GBP) for multiple locations to enhance local search rankings, visibility, reviews, and direct customer engagement. - Manage Google Local Services Ads (LSA) campaigns, including setup, optimization, budget allocation, lead tracking, and performance improvements to maximize ROI on pay-per-lead advertising. - Plan, launch, and optimize PPC campaigns (Google Ads) targeting high-intent keywords for restoration services (e.g., water damage restoration, fire cleanup near me), focusing on cost-per-lead efficiency and conversion. - Leverage SEO best practices to improve organic search rankings for franchise websites and local pages, including keyword research, on-page optimization, content strategy, and local link-building. - Collaborate with regional managers and internal teams to align marketing initiatives with sales objectives, territory plans, and revenue goals. - Support joint marketing efforts, including co-branded digital campaigns, email marketing, and content creation to engage homeowners, businesses, property managers, and insurance professionals. - Create and distribute marketing toolkits, templates, ad creatives, landing pages, and enablement resources tailored for franchise use. - Track, analyze, and report on marketing performance using key metrics like lead volume, cost-per-lead, conversion rates, ROI, engagement, and pipeline contribution. - Adapt national messaging and brand guidelines for local relevance, crafting compelling copy for ads, emails, websites, social media, and other channels. Required Qualifications: - Minimum of 5 years of experience in digital marketing, with proven expertise in SEO, Google Business Profile optimization, Google Local Services Ads (LSA), and PPC/Google Ads management. - Strong track record of driving leads and revenue growth through performance-based digital channels in a local/service-based industry (restoration, home services, or similar preferred). - Hands-on experience with demand generation, lead tracking, and analytics tools (Google Analytics, Google Ads, Google Business Profile dashboard, etc.). - Results-oriented with a passion for data-driven decisions, performance measurement, and optimizing ROI. - Excellent content creation skills, including writing persuasive copy for ads, emails, landing pages, and marketing assets. - Understanding of B2B and B2C sales cycles in emergency services, with knowledge of how to accelerate opportunities through targeted marketing. - Bachelor's degree in Marketing, Business, or related field preferred (not required). - Ability to travel up to 20-30% for regional office visits, events, or training (as needed) Preferred Skills & Knowledge: - Experience in the restoration, home services, or franchise environment preferred. - Familiarity with marketing automation tools, CRM systems, and local SEO tactics. - Proven success in managing multi-location or franchise marketing programs. - Ability to handle multiple campaigns simultaneously. Our Commitment to Diversity: JEFFRIES MANAGEMENT COMPANIES is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every team member can thrive. Ready to Grow With a Team That’s Built to Lead? Compensation: $80,000.00 - $90,000.00 per year Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

• Augmenting the implementation process by providing technical support and customer training. • Assisting customers with Microsoft Entra ID Sync, SSO setup, and other technical tasks. • Creating and maintaining training video, document, and course materials to support the Pinnacle Series platform. • Owning and taking responsibility for product testing in cooperation with our product development team. • Troubleshooting and logging customer support requests. • Prioritizing and escalating issues when needed. • Ability to recognize customer concerns and concisely communicate the next steps to validate their concerns. • Providing technical support and training for our Partners. • Being a Pinnacle Series SME.