Role Description Provides technical assistance and customer support through phone and email. Resolves product and system issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources. To be eligible for this position, candidates must possess the bilingual ability to speak and write fluently in Canadian French and English as the customer base will be in the province of Quebec, Canada. Key Responsibilities - Serves as the first point of contact for Canadian French-speaking customers seeking technical assistance over the phone or email. Will handle roughly 30-35 calls per day. - Performs remote troubleshooting through diagnostic techniques and discovery questions. - Serves as a technical subject matter expert to internal and external customers. - Installs data uploading and integration tools through remote access of customers' computers (EUT/Data pumps). - Walks customers through the technical problem-solving process. - Directs unresolved issues through the escalation process, including providing status updates to customers. - Participates in project assignments including product launch support, identifying workflow efficiencies and revenue retention initiatives. Qualifications - Requires a high school diploma or GED (General Educational Development). Requirements - Requires a minimum of one (1) year of educational training or work experience in the fields of computer information systems or technical support. - Moderate experience with Microsoft Outlook and Excel. - Comfort working with computers (making changes in system folders, remote accessing customer computers and product troubleshooting). - Effective communication and interpersonal skills. - Ability to input customer information into a CRM (Customer Relationship Management) system. - Attention to detail when interacting with customer data and systems. - Must understand and fluently speak and write in both Canadian French and English. - 100% remote (requires reliable internet access with a secure work environment). - Must be available to work company holidays if requested. - Must be available to work a 9am-6pm Eastern Time Zone work schedule Monday through Friday. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

• Serve as a primary point of contact for user support requests, providing assistance with desktops, laptops, mobile devices, applications, and collaboration tools. • Troubleshoot hardware, software, network, and application issues, escalating as needed while maintaining ownership of client communication. • Administer and maintain Active Directory, Office 365, and Exchange environments, including user account setup, password resets, and group policy management. • Support Microsoft Windows (XP–11) and macOS systems, ensuring reliability and security for end users. • Configure, maintain, and troubleshoot VoIP systems and mobile device deployments. • Assist with system updates, patches, and endpoint security. • Document troubleshooting steps and resolutions within ticketing and ITSM systems. • Participate in device imaging, onboarding/offboarding, and asset inventory tracking. • Provide remote and occasional on-site support to ensure smooth operations across distributed teams. • Contribute to process improvement initiatives by identifying recurring issues and suggesting solutions.

Available location(s): Singapore Why Cloudflare? Cloudflare is the fabric of the modern internet, securing and accelerating approximately 20% of all HTTP traffic across 330 cities worldwide. Here, you aren't just working on a siloed app; you are operating at the epicenter of the AI revolution, helping the world's most innovative startups deploy LLMs and vector databases at the edge. From pioneering post-quantum cryptography to serving as the "Internet's First Responder" during global BGP leaks and Zero-Day vulnerabilities, we provide a front-row seat to the future of compute. In our Singapore hub, you'll join a culture of radical transparency and technical excellence where we prioritize a fast, private, and secure internet for everyone. The Mission As a Technical Support Engineer Intern, you are the bridge between global customers and our internal product engineers. You will act as a technical investigator, translating complex puzzles into actionable solutions for everyone from solo developers to Fortune 500 enterprises. Your goal is to ensure the "Edge" remains reliable by diagnosing real-world use cases and providing direct feedback to our product teams. This is a high-impact, cross-functional role where your insights don't just solve tickets; they actively shape the development of Cloudflare's future product suite. Why This Internship? Forget the "intern" stereotypes-this is a 12-week intensive designed to turn students into world-class engineers. You will skip the coffee runs and dive straight into rigorous, hands-on training that bridges the gap between classroom theory and massive-scale infrastructure. Through close mentorship and job-shadowing, you'll tackle the same complex troubleshooting as our full-time staff, gaining deep proficiency in networking, security, and serverless compute. You will leave Cloudflare not just with a line on your resume, but with a battle-tested portfolio of skills that will set you apart in the global tech talent pool. What You'll Do: Technical Impact & Growth - Deep-Dive Investigations: Move beyond surface-level fixes. You will troubleshoot complex networking, security, and performance issues using the same tools our core engineers use. - The AI Frontier: Help customers operate and optimize Cloudflare Workers AI, exploring how LLMs and vector databases operate at the edge. - Master the Stack: Gain battle-tested experience with Layers 3, 4, and 7. You'll live in the command line using curl, dig, mtr, and openssl to diagnose global traffic patterns. - Cross-Functional Exposure: Beyond support, you'll shadow senior engineers, contribute to product runbooks, and provide direct feedback to Product Management to shape the future of our features. - High-Velocity Learning: Experience the thrill of a high-growth environment where new features ship daily and the scale is measured in petabytes. - Available for a full-time minimum 12-week internship, working from our Singapore office 3-5 days a week between July - December. What We're Looking For - The "Curiosity" Factor: You're the person who doesn't just want to fix a bug. You want to know why it happened. - Internet Fundamentals: You understand the OSI model and have a healthy obsession with how packets move from Point A to Point B. - Scripting Mindset: You're comfortable (or eager to become comfortable) in Python, JavaScript, or Bash to automate the boring stuff. - The Human Element: You can translate complex technical jargon into actionable solutions for our customers. - Academic Path: Currently pursuing a degree in Computer Science, Cybersecurity, or a related technical field. Technical Toolkit (Preferred) - Familiarity with Linux environments and the CLI. - Foundational knowledge of DNS, SSL/TLS, and HTTP/3. - Experience configuring web servers (Nginx, Apache) or playing with serverless technologies. Bonus Points (The "Stand Out" Section) - Cloudflare Power User: You have a personal site or project running on Cloudflare (Workers, Pages, or R2). - Network Junkie: You've tinkered with BGP, GRE tunnels, or advanced routing.

Role Description The Sr. Professional Customer Support role is responsible for providing advanced customer and technical support for commercial healthcare clients and internal stakeholders. This position focuses on troubleshooting complex issues, investigating system concerns, supporting technical infrastructure, and ensuring a high-quality client experience. - Provide advanced customer support for commercial healthcare clients, including Essette Commercial clients, DBO, and KY UM accounts. - Troubleshoot and investigate technical and operational issues to identify root causes and provide timely resolutions. - Support technical infrastructure and system-related processes to ensure smooth client operations. - Deliver a high level of customer and client experience through professional communication and issue management. - Collaborate with internal operational and technical teams to resolve escalated concerns. - Document issues, resolutions, and trends accurately within internal systems. - Monitor recurring issues and proactively identify opportunities for process improvements. - Participate in client support meetings and provide updates on issue resolution progress. - Manage multiple priorities in a fast-paced support environment while maintaining attention to detail. - Ensure compliance with company policies, procedures, and data confidentiality requirements. Qualifications - Experience troubleshooting and supporting enterprise software applications in a technical support or production support environment. - Experience supporting QA, Pre-Production, and/or Production environments. - Strong client-facing technical support experience. - Strong analytical and problem-solving skills with the ability to investigate complex technical issues. - Basic to intermediate SQL/SQL Server experience, including at least one year of experience or working knowledge of writing T-SQL queries. Requirements - Fully remote position; candidates must reside within EST or CST time zones. - Work schedule: Monday through Friday, 8:00 AM EST – 5:00 PM EST. - Video cameras must be used during all interviews, as well as during the initial week of orientation. - To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance. - To test your internet speed, go to Google and search for “Internet Speed Test.” Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.